I purchased a 2005 Acura TSX through Carmax in 2010 and I am in the process of selling the car now. I feel that I am knowledgeable with cars and I noticed the hood, quarter panel and bumper were not as glossy as the rest of the car about a month after my purchase but I...
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2 comments
Frankie S
#576608

Yes I agree, try to refinance at a better rate.

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Review
#359061 Review #359061 is a subjective opinion of poster.
Service
Carmax Loan
Loss
$7500
Carmax while offering great prices is not a full service organization. We recently bought a new car and the service has been terrible. To start with the car was not prepared and the remote start did not work so I ended up at a dealership because Carmax is not...
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1 comment
Anonymous
#433678

We received your complaint and we apologize! We would like to get involved here. Would you please call our Customer Relations Team at 800-519-1511.

Warm Regards,

CarMax Customer Relations

Review
#295742 Review #295742 is a subjective opinion of poster.
Service
Carmax Repair

Carmax

carmax is beyond horrible. first they low balled me on my trade in. next i bought a mazda that had 49k on it and they said it has gone through the 120 pt inspection...***..i have had it 9 months and 10k i put on the engine-2- oils changes first i put a all systhetic. drove it and then a couple months down the road, i hear a knocking in the engine-well come to find out i now have a knock in te bottom and top of the engine--so i take it back to see if they could help me out i only had the car 9 months-well they look at it then tell me i need a new engine--and if i have maitenience receipts they wil pay half---not so because i didn't have my oil changed at a dealer my reciepts were not good enough..so now i have a car i am paying for that sounds like ***....;i tell everyone to not buy from them and will never set foot on a carmax lot again
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3 comments
Anonymous
#308115

Carmax low-balled my trade. WAHHHH! Can't complain about a free service that has no obligation.

Anonymous
#308114

Carmax low-balled my trade. WAHHHH! Can't complain about a free service that has no obligation.

Vicki
#298260

We received your complaint and would appreciate the opportunity to assist. Please call us at 800-519-1511

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Review
#242860 Review #242860 is a subjective opinion of poster.
Loss
$15

Terrible service & fine print on "no hassle" retun | Carmax review from Athens, Georgia

CarMax Memphis location service staffed with incompetents and management hard to contact. Fine print on "no hassle" return is that you return the car with no loaner and wait minimum of 5-6 days for check. Initial inspection is a farce. Test drive limited to drive around the block-not enough to catch defects (squeak from engine on cold start and tires vibrate at interstate speed.) Stay away from CarMax. Fancy showroom and service bays are facades - focus is on profit not quality and customer satisfaction. Will buy certified used car from new car dealer next, not from a sleazy used car chain store.
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1 comment
Anonymous
#76931

Why would they give you a loaner if you return the car? Seriously??? If you were a dealership and someone returned your product would you give them a free car to drive around in for a few days while they shop at other dealerships?

And as for the test drive you could have told the sales consultant you want to drive farther than the normal route.

Review
#158047 Review #158047 is a subjective opinion of poster.

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