I purchased a car from Carmax. I wrote a check for the car that was processed within 24 hours. After the purchase, I discovered a severe vibration in the front end on the highway as a result of damage on one of the front wheels. I returned the car under the "no...
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35 comments
Anonymous
#1674358

I have purchased a car through Carmax, the service was average. The return process was uncomfortable, as expected, but nevertheless, I was able to return my vehicle during the 5 days.

Did my sales associate seemed upset, yes, but did I honestly cared?

A little bit, but at the end of the day, I am the one who will be responsible for the purchase. I'll give carmax 3.5 out 5 stars.

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Review
#208102 Review #208102 is a subjective opinion of poster.
I am SERIOUSLY done with CarMax. Over the past 15 years, I have purchased 4 vehicles and have never had an issue as I currently experienced in my last purchase. A few months ago, I purchased a BMW 328i for a second vehicle. The BMW 328i did not have many miles on it...
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Review
#1689137 Review #1689137 is a subjective opinion of poster.
Reason of review
Poor customer service

Car paid off, now being reported as late | Carmax review from Kennesaw, Georgia

2.5
Details
Car paid off, now being reported as late - Carmax review
Purchased a car from CarMax in 2017; in November 2018, received "date stamped" correspondence from CarMax load "paid in full". Now receiving notices from three credit bureaus that Car Max is reporting that I am (3) three months behind and owe them $1100.00
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1 comment
Anonymous
#1776669

Paid off my car and it's been 2 months and I still have not received the title to my car. Plus, they still owe me an over payment.

I will no longer buy a car from CarMax. Never again.

Review
#1458070 Review #1458070 is a subjective opinion of poster.
Service
Carmax Auto Loan
Pros
  • Process seemed very straightforward and efficient
  • Efficient car buying process
Cons
  • Problems with finance department
  • Problems now experiencing with finance department
Reason of review
People not properly doing their jobs

Problem with car | Carmax review from Smyrna, Georgia

When I bought it! Back tires keep wearing down! Something wrong with car!!! Already spent over $400.00 but problem still exists!
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Review
#1564583 Review #1564583 is a subjective opinion of poster.
Pros
  • Negative
2.3
Details
Arranged financing through Carmax and paid for a transfer of a vehicle. This was a less than pleasurable experience, resulting in multiple telephone calls. 13 days after receiving notice the vehicle was shipped, I happened to get a call from Carmax representative...
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Review
#1407457 Review #1407457 is a subjective opinion of poster.
Service
Carmax Customer Care
Pros
  • Ease of shoipping from home
Cons
  • Selling of my car i paid to transfer
Reason of review
Poor customer service
Loss
$24000
Preferred solution
Price reduction
Tags
  • Selling Scam
1.7
Details
I purchase a Mitsubishi Gallant in 2004 which was paid in full. the dealership put all this warranty on the vehicle that was not authorize because the vehicle was a gift and it was being driven to another State. the salesman told me that the application has not been...
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Review
#1408665 Review #1408665 is a subjective opinion of poster.
Product
Warrantech Warranty
Cons
  • Way they lied to me
Reason of review
Good customer service
Tags
  • monetary losses
So to keep things short, I bought a car from Carmax in June of 2012. When I bought the car I drove it for maybe 5 miles before I had to send it to their shop. This went on for 3-4 weeks. First time I had the car go to the shop they had to replace the windshield because...
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13 comments
Anonymous
#1569676

That's hard to believe. I've purchased 2 cars through Car Max, and have paid almost a month past the due date more than once when my husband lost his job.

They didn't report it to credit bureaus and didn't hassle me by phone.

We've never needed any major repairs on either car. I'm not discrediting the possibility that your vehicle had so many problems in a 3 to 4 week period (although it sounds strange to have your car in the shop 4 times for 3 different problems in a few week period), but that doesn't mean they knew about these things and tried to trick you into buying a lemon.

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Review
#410231 Review #410231 is a subjective opinion of poster.
Service
Carmax Repair
Loss
$12000
AVOID CARMAX ON ALPHARETTA HIGHWAY IN ROSWELL GEORGIA AT ALL COSTS!!!!! My Kia Sportage died a few weeks ago which forced us to buy a new and larger family car sooner than anticipated. We immediately jumped to carmax since they could bring a car in out of state for us...
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Review
#1079555 Review #1079555 is a subjective opinion of poster.
Service
Carmax Car Repair
Reason of review
Poor customer service
Delivered damaged car and said would refund transfer fee and now they won't - Absolutely terrible experience and liars at that!!! I found a BMW I wanted from carmax and had already gotten my finances approved and had a check to purchase the car. I called carmax in...
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4 comments
Delaina
#1666732

Carmax needs to address this customer publicly, make the damned refund, and never allow a sales rep to cheat a customer out of the refund again! Policy should MANDATE the customer is procted at every turn in such a situation.

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Review
#599144 Review #599144 is a subjective opinion of poster.
Service
Carmax Repair
Reason of review
Problem with delivery

Contact Carmax Customer Service

Website:
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

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Latest Question

Carmax Questions
1.0
Details
I live in Atlanta, Georgia and I located a Land Rover LR4 at the Carmax location in Hartford, Connecticut. Concerned about road corrosion on a northern car, I called the Hartford location and spoke with a rep who told me that Car Max has a rigorous inspection process...
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2 comments
Anonymous
#1279116

thanks

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Review
#929614 Review #929614 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection
Cons
  • Inspection standards
Reason of review
Bad quality
Loss
$1000
Preferred solution
Full refund
Tags
  • Inspection Scam
  • Inspection Standards Deficient