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I am SERIOUSLY done with CarMax. Over the past 15 years, I have purchased 4 vehicles and have never had an issue as I currently experienced in my last purchase. A few months ago, I purchased a BMW 328i for a second vehicle. The BMW 328i did not have many miles on it...
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Review
#1689137 Review #1689137 is a subjective opinion of poster.
Reason of review
Poor customer service

Carmax review in Smyrna, Georgia: Problem with car

When I bought it! Back tires keep wearing down! Something wrong with car!!! Already spent over $400.00 but problem still exists!
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Review
#1564583 Review #1564583 is a subjective opinion of poster.
Pros
  • Negative

Carmax review in Kennesaw, Georgia: Car paid off, now being reported as late

2.5
Details
Carmax review - Car paid off, now being reported as late
Purchased a car from CarMax in 2017; in November 2018, received "date stamped" correspondence from CarMax load "paid in full". Now receiving notices from three credit bureaus that Car Max is reporting that I am (3) three months behind and owe them $1100.00
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1 comment
Anonymous
#1776669

Paid off my car and it's been 2 months and I still have not received the title to my car. Plus, they still owe me an over payment.

I will no longer buy a car from CarMax. Never again.

Review
#1458070 Review #1458070 is a subjective opinion of poster.
Service
Carmax Auto Loan
Pros
  • Efficient car buying process
  • Process seemed very straightforward and efficient
Cons
  • Problems now experiencing with finance department
  • Problems with finance department
Reason of review
People not properly doing their jobs
1.7
Details
I purchase a Mitsubishi Gallant in 2004 which was paid in full. the dealership put all this warranty on the vehicle that was not authorize because the vehicle was a gift and it was being driven to another State. the salesman told me that the application has not been...
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Review
#1408665 Review #1408665 is a subjective opinion of poster.
Product
Warrantech Warranty
Cons
  • Way they lied to me
Reason of review
Good customer service
Tags
  • monetary losses
2.3
Details
Arranged financing through Carmax and paid for a transfer of a vehicle. This was a less than pleasurable experience, resulting in multiple telephone calls. 13 days after receiving notice the vehicle was shipped, I happened to get a call from Carmax representative...
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Review
#1407457 Review #1407457 is a subjective opinion of poster.
Service
Carmax Customer Care
Pros
  • Ease of shoipping from home
Cons
  • Selling of my car i paid to transfer
Reason of review
Poor customer service
Loss
$24000
Preferred solution
Price reduction
Tags
  • Selling Scam
AVOID CARMAX ON ALPHARETTA HIGHWAY IN ROSWELL GEORGIA AT ALL COSTS!!!!! My Kia Sportage died a few weeks ago which forced us to buy a new and larger family car sooner than anticipated. We immediately jumped to carmax since they could bring a car in out of state for us...
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Review
#1079555 Review #1079555 is a subjective opinion of poster.
Service
Carmax Car Repair
Reason of review
Poor customer service
1.0
Details
I live in Atlanta, Georgia and I located a Land Rover LR4 at the Carmax location in Hartford, Connecticut. Concerned about road corrosion on a northern car, I called the Hartford location and spoke with a rep who told me that Car Max has a rigorous inspection process...
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2 comments
Anonymous
#1279116

thanks

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Review
#929614 Review #929614 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection
Cons
  • Inspection standards
Reason of review
Bad quality
Loss
$1000
Preferred solution
Full refund
Tags
  • Inspection Scam
  • Inspection Standards Deficient
1.0
Details
I am disabled, and have a hard time walking long distances. I entered Carmax on Abercorn and was greeted from someone sitting at a desk. I asked them if I could drive my vehicle in the lot to look, because I have bad legs and hips. He informs me that they do not allow...
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Review
#909942 Review #909942 is a subjective opinion of poster.
Service
Carmax Customer Care
Cons
  • Not handicapped friendly
Reason of review
Poor customer service
The absolutely worst company to buy for. Never again. Nothing but lies, they won't work with you, everyone who works for them is rude, quick to get in a car but hard to get out.
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1 comment
Anonymous
#1197596

This has been my experience with Carmax as as well. Kendall at the Stockbridge GA location is a ***.

He works in the service department and is the worst person to ever deal with.

Ryan the manager seems to be his friend and allows him to disrespect everyone. I will never purchase a vehicle from here again.

Review
#897818 Review #897818 is a subjective opinion of poster.
Reason of review
Poor customer service

Contact Carmax Customer Service

Website:
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

Carmax Products and Services Reviews

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Latest Question

Carmax Questions
1.0
Details
I had a car transported from Texas to Georgia to purchase and when I received a call from Carmax informing me " the good news the car arrived, the bad news it was stolen from lot". am I that *** car went through 3 states and make it to destination and stolen, to think...
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1 comment
Anonymous
#1216369

CARMAX AND CARFAX IS A JOKE. SCAMMERS! WHEN I GET FINISHED WITH U ALL ILL SINK THIS ***

Review
#896064 Review #896064 is a subjective opinion of poster.
Product
Car
Cons
  • Had a weird feeling when salesman so interested in car
Reason of review
Problem with delivery
Loss
$29999
Preferred solution
Deliver product or service ordered
Tags
  • not honest business practices
  • used vehicles purchase