State: Florida City: Sanford Product: Carmax Loan Clear all filters (2 of 32 reviews match)
filters
State:
City:
Product:
2.7
Details
Not happy with my experience. This dealership has a lot of good reviews, and the place is nice and clean. To be fair I may have just gotten a poor salesmen. Alas one bad experience reflects on the entire company. I arranged for financing in advance, sent in everything...
View full review
2 comments
davemcarthur
#1675300

I do have to say that Carmax management did contact me and apologize for the experience I had with the Sanford store. By that time I had already made a deal with Carvana.com on the same model and year vehicle with lower mileage and a better price, so in a round about way, I guess he did me a favor.

My experience with Carvana was the diametric opposite of that of Carmax. It was a very smooth and pleasant car buying experience.

View more comments
Review
#1516642 Review #1516642 is a subjective opinion of poster.
Service
Carmax Loan
Cons
  • Poor attitude from sales person
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • sales person
1.0
Details
I recently bought a car from CarMax and it's been a nighmare ever since. This is NOT the way car buying should be. Aside from the major hassle received because we did our own financing, once we got the car it fell apart, literally. Front bumper came off as well as the...
View full review
Review
#546313 Review #546313 is a subjective opinion of poster.
Service
Carmax Loan
Cons
  • Having my time wasted
  • No sense of urgancy
  • Buracratic red tape

Contact Carmax Customer Service

Website:
www.carmax.com
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

Carmax Reviews

  1. 152 reviews
  2. 98 reviews
  3. 48 reviews
  4. 18 reviews
  5. 16 reviews
Carmax reviews