I purchased a 2007 Lexus RX350 from Carmax in Orlando, off Semoran blvd and I have to say that the sales person, George M, was awesome. I have purchased over a dozen cars from dealerships new and used and this was the best sales process that I have ever been thru....
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Get a Lexus dealership to write up in an affidavit what the issues were and sue CarMax in small claims court. Make sure you have a report from a reputable car dealer or repair shop write you a report on how the damage occurred and that CarMax caused it.

Even if the damage were caused by "substandard" materials (how did the dash break? Were they standing on it?), does not negate that they sold the product and it was in their possession. They have insurance for this. Also, file a complaint with your state Attorney General's office.

Look for the consumer protection unit.

#525251 Review #525251 is a subjective opinion of poster.
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