State: Florida City: Orlando Clear all filters (22 of 1165 reviews match)
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I bought a car at Carmax by the airport in Orlando.Buying the car was easy.The problem is buyer beware if you have any recalls on the car.They will tell you it will be very easy to schedule an appt. and take care of the problem with no cost to you.Carmax cannot make...
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Review
#1280721 Review #1280721 is a subjective opinion of poster.
Product
Volkswagen Car
Reason of review
Poor customer service
Loss
$1800
Preferred solution
Let the company propose a solution
-My bizarre and disturbing experience at Carmax Orlando Airport- First I need to say that in many years dealing with this auto dealership in FL, I have never been treat like *** as recently happened with this sales rep named Jeanne Keller. What she did from the moment...
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2 comments
Anonymous
#1632026

Really! You blame our President for a Local dealership CSR problem!!?? Not a helpful review.

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Review
#1200902 Review #1200902 is a subjective opinion of poster.
Service
Carmax Sales Representative
Reason of review
Poor customer service

Carmax review in Orlando, Florida: Best place to work for 25 years

4.3
Details
I am in the upper Sr Exec side of CarMax and I can say that working here is a blessing. I have made all the right moves so I can retire this year and still pull 6 figures from the old Pension Plan. Us old dogs will be milking that pension plan dry in the next few years! Here’s to large “golden parachutes” and eating up the Pesnion plan before the rest of the workers get NONE!
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Review
#1245745 Review #1245745 is a subjective opinion of poster.
Reason of review
Work Experience or Job Application
1.1
Details
On February 6, 2017 I purchased a car at Carmax, Sanford, Florida. In the sales contract, I purchased the CarMax warranty for an additional $2,789.00. This is detailed in the sales contract. The financing was provided by the Carmax financing. The air conditioner on the...
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Review
#1019470 Review #1019470 is a subjective opinion of poster.
Service
Carmax Auto Loan
Reason of review
Warranty issue
Loss
$10500
Preferred solution
Full refund
1.1
Details
Bought the vehicle for work, I have yet been able to use it as of the following issues. (1) lights not working as headlights went out and the lights were epoxied in as to prevent replacing bulbs, tow package wiring prevented tail lights and directional lights working...
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Review
#1035268 Review #1035268 is a subjective opinion of poster.
Product
2014 Dodge Ram 3500 Car
Cons
  • Over all customer service
Reason of review
Damaged or defective
Loss
$46000
Preferred solution
Let the company propose a solution
4.0
Details
I've got better things to do than write reviews, but Herman Alcaraz was so awesome, I've got to repay him with at least a good review. Even though he didn't know me, he was able to quickly determine the issues I was having to deal with in my life. He considered my:...
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Review
#1006087 Review #1006087 is a subjective opinion of poster.
Service
Carmax Sales Representative
Pros
  • Salesman herman alcaraz for his advice and help
Cons
  • Interest rate but i am very happy carmax financed the car
Reason of review
Good customer service
Tags
  • Orlando Florida
  • Best Sales Rep
3.3
Details
I went to a carmax in Orlando got a fair assessment and a proper appraisal but they didn't have the vehicle I wanted, however they did have one in Sanford. Being that it's only a 20 min ride to there from Wher I live a few weeks later I went there, the car was still...
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Review
#908613 Review #908613 is a subjective opinion of poster.
Cons
  • Being taken advantage of
  • Most vehicles have been in accidents
  • Smug appraiser
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Someone that knows how to appraise a vehicle in Sanford, Florida
Tags
  • HORRID SERVICE
3.8
Details
I purchased my last 3 vehicles from Carmax and took the extended warranty. The salesperson raved over the amazing service that Carmax provides. I never used it but needed it until last week. On my way to work the "check engine" light came on. I turned around and...
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3 comments
Anonymous
#1000331

If you are trying to service your vehicle with your "maxcare" policy, just take your car to the dealer. It's not worth the hassle to use the carmax service department, as after multiple failed attempts to fix it, they'll send it to the dealer anyway.

They have run off any qualified personnel and staffed their stores with incompetent yes-men.

EXKMX

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Review
#654522 Review #654522 is a subjective opinion of poster.
Cons
  • Customer service after purchase
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.8
Details
I recently purchased 2014 Camry hybrid from CarMax for cash. I went to show room to test drive and was planning to pick it up next day by bringing in cashier's check. So that people don't change their mind or shop around, most of the dealer don't want you to leave the...
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Review
#621789 Review #621789 is a subjective opinion of poster.
Cons
  • Lies and lack of professionalism
  • Professionalism
  • Lies
Reason of review
Defective Title Work and Paperwork
Loss
$24
Preferred solution
Full refund
Tags
  • poor accountabilty

Contact Carmax Customer Service

Website:
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

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I purchased a 2007 Lexus RX350 from Carmax in Orlando, off Semoran blvd and I have to say that the sales person, George M, was awesome. I have purchased over a dozen cars from dealerships new and used and this was the best sales process that I have ever been thru....
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1 comment
Anonymous
#872266

Get a Lexus dealership to write up in an affidavit what the issues were and sue CarMax in small claims court. Make sure you have a report from a reputable car dealer or repair shop write you a report on how the damage occurred and that CarMax caused it.

Even if the damage were caused by "substandard" materials (how did the dash break? Were they standing on it?), does not negate that they sold the product and it was in their possession. They have insurance for this. Also, file a complaint with your state Attorney General's office.

Look for the consumer protection unit.

Review
#525251 Review #525251 is a subjective opinion of poster.
Service
Carmax Repair