Short Review on August 25, 2016

4.1
Details
I bought my 5 th car from Carmax and never had an issue, never.Maybe I was lucky?
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Review
#907298 Review #907298 is a subjective opinion of poster.
1.4
Details
Shady. I take my car for an appraisal. I recently paid it off. However, the credit company's lien is still on the car due to not being removed yet. Carmax says because I owe nothing on it, they can't buy it. If I still owed money, they would buy it even though the lien...
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1 comment
Anonymous
#1054747

talk to the DMV they have the lein posted on the vehicle.

Review
#714096 Review #714096 is a subjective opinion of poster.
Reason of review
Poor customer service
I bought my car over a year a go, ive taken it to the dealer for service 3 times. First 2 times was pretty smooth the guy that used to help me was always courteous and willing to help, he would call me often to keep me updated about the car. Unfortunately the third...
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Review
#689542 Review #689542 is a subjective opinion of poster.
Cons
  • Professionalism
Reason of review
Poor customer service

Update by user Jan 10, 2013

Sooo.... I guess the former Regional Human Resource Manager has left Carmax.

What a shocking surprise.

Another person directly impacted by the Regional HR Director's poor leadership. I will not absolve this person for her involvement in the cluster of a supposed...

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27 comments
Anonymous
#610419

Why this new Lgm allow touch us so much, this is harassment .

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Review
#354522 Review #354522 is a subjective opinion of poster.

Clever scheme to sell you lemons that they promise to later fix | Carmax review from Miami, Florida

3.0
Details
Make no mistake: CarMax offers poor quality cars. But they offer solid warranties. That's their business model. If you walk in understanding that truth, you will have the right expectations. I bought a car and in less than 24 hours, the check engine light came on. Did you hear that? A major malfunction...with a newly-purchased car...on Day 1! Luckily for me, the have a 30-day warranty on all cars. So whatever piece of junk they sell you, they promise to fix every issue that you find in 30 days. And if you need warranties beyond the 30-day period, CarMax will sell that to you as well. They have mastered the game of selling you something that will break, along with the promise to fix it when it breaks.
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1 comment
Frankie S
#975948

I ABSOLUTELY AGREE with this post. I worked there and I agree.

Review
#623287 Review #623287 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$1700
Preferred solution
Let the company propose a solution

Service sucks | Carmax review from Miami, Florida

my car has been in the shop for 5 days now complaint was tires shaking cracked tail light housings top did not work hydraulic leak when you step on brake dash lights go on. while they where waiting for the parts they did not have common sense enough to get the other two systems repaired. now it has to go out to get top repaired to a sub contractor and they are sending it to the dealer for the lights this is incompetence on how they do things. Sales on the other hand was great they walked me thru the process of transferring tags and i was pleased with them
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2 comments
Anonymous
#1088311

So true. Every time I need anything fixed it takes 5-7 days.

They call with daily updates - which is nice but who the heck cares... We need our cars not calls!!!

I will just pay $100 at the local Infiniti dealership under the car max care warranty next time and get it fixed in 1 day. The service center is a joke!

Anonymous
#843415

Please understand, anyone with any ability to properly service your vehicle left or was pushed out years ago. Only the destitute remain.

Dealer is your only option

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Review
#507883 Review #507883 is a subjective opinion of poster.
Tags
  • car never checked thoroughly
I purchased a 2007 Acura MDX on Nov 9th 2012 . It needed a few repairs and a quarter panel repainted ''they said it was not in accident but it was badly repaired why?'' They would not let me leave a deposit on the truck and approve repair before buying it .I had to...
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4 comments
Frankie S
#579899

One more note, carmax treats their employees like *** also! There are employees at carmax who have told me they would never buy a vehicle there! Imagine that

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Review
#365715 Review #365715 is a subjective opinion of poster.
Service
Carmax Repair
Loss
$25000
Took my 06 SE Fusion with 48k miles which was in good condition (had leather, premium wheels and power sunroof) into CarMax. KBB, Edmunds and Nada had the trade-in value at approx $9500 CarMax had an identical car (minus the leather and sunroof) on one of their other...
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11 comments
Anonymous
#846858

I just had an experience where they offered me 30% of blue book on the car. Avoid this place like the plague unless you're so down on your luck you actually need the paltry amount of cash they offer.

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Review
#258931 Review #258931 is a subjective opinion of poster.
Service
Carmax Trade-in
I bought a 97 honda civic from Car Max because I wanted to make sure I didnt get a lemon. 10 months later the ac compressor went out and I took it in because I had the extended guarantee. After I left it they called me back to tell me that they guarantee wasnt going...
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1 comment
Frankie S
#611094

When did you buy the car? carmax only sells cars 10 years old or newer.

Review
#385819 Review #385819 is a subjective opinion of poster.
Loss
$250

Contact Carmax Customer Service

Website:
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

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Carmax Questions
If you think you would enjoy living in a communist country then this is the place for you to work!!! Managers here treat people like trash, say racist comments and don't give a *** about what you have to say. Standards? What are those? Standards are only used by...
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13 comments
Frankie S
#635375

This is an EXCELLENT post! It is the *** truth, and I can see by the replies that many agree also. Great job people of trashing this company full of garbage.

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#226776 Review #226776 is a subjective opinion of poster.