State: Florida Product: Carmax Trade-in Clear all filters (2 of 37 reviews match)
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Took my 06 SE Fusion with 48k miles which was in good condition (had leather, premium wheels and power sunroof) into CarMax. KBB, Edmunds and Nada had the trade-in value at approx $9500 CarMax had an identical car (minus the leather and sunroof) on one of their other...
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11 comments
Anonymous
#846858

I just had an experience where they offered me 30% of blue book on the car. Avoid this place like the plague unless you're so down on your luck you actually need the paltry amount of cash they offer.

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#258931 Review #258931 is a subjective opinion of poster.
Service
Carmax Trade-in
I saw the CarMax TV ad which indicated that they'd buy your car, even if you weren't buying a car from them. I did lots of research (Edmunds, Kelly and Car Finder) to see what my car was worth, including trade-in, sale-by-owner and dealer retail values. By...
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12 comments
Frankie S
#537772

They just want to get you in the store! If the appraisal is low and you are not satisfied, everyone just wasted thier time.

If you also were interested in replacing your car, the appraisal would stop the deal.

If you went on a test drive during the appraisal, that also is a waste time. You then would have had a terrible experience at carmax, and its all the consultants fault because we didnt ask you enough questions.

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#251068 Review #251068 is a subjective opinion of poster.
Service
Carmax Trade-in

Contact Carmax Customer Service

Website:
www.carmax.com
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
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