State: Florida Product: Carmax Sales Representative Clear all filters (3 of 20 reviews match)
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-My bizarre and disturbing experience at Carmax Orlando Airport- First I need to say that in many years dealing with this auto dealership in FL, I have never been treat like sh**, as recently happened with this sales rep named Jeanne Keller. What she did from the...
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2 comments
Anonymous
#1632026

Really! You blame our President for a Local dealership CSR problem!!?? Not a helpful review.

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Review
#1200902 Review #1200902 is a subjective opinion of poster.
Service
Carmax Sales Representative
Reason of review
Poor customer service
4.0
Details
I've got better things to do than write reviews, but Herman Alcaraz was so awesome, I've got to repay him with at least a good review.Even though he didn't know me, he was able to quickly determine the issues I was having to deal with in my life. He considered my:...
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Review
#1006087 Review #1006087 is a subjective opinion of poster.
Service
Carmax Sales Representative
Pros
  • Salesman herman alcaraz for his advice and help
Cons
  • Interest rate but i am very happy carmax financed the car
Reason of review
Good customer service
Tags
  • Orlando Florida
  • Best Sales Rep
1.9
Details
These people are crooks. They sold me a faulty car with the premise that it was still under factory warranty. I specifically asked both my sales representative and the finance manager to confirm the car was in fact under warranty. After 3 weeks with my car the service...
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2 comments
Anonymous
#935676

I'll say this again. Do not deal with the local store when you are having these issues.

Get on their facebook page and tactfully express your experiences with the store. Be sure to put dates, times and who you spoke with.

The home office will respond quite quickly by removing your post and then contacting you.

Remember, at carmax only the squeaky wheel gets the grease and to them, image is everything.

Lastly, you are wasting your time taking a BMW back to a KMX service center for secondary repairs when they counldn't fix it right the first time. Tell them to send to dealer and dont stop until you get what you want.

HTH,

EXKMX insider

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Review
#584366 Review #584366 is a subjective opinion of poster.
Service
Carmax Sales Representative
Cons
  • No call backs
  • Their offer
  • Cheaters
Reason of review
Damaged or defective
Loss
$50000
Preferred solution
Full refund
Tags
  • liars

Contact Carmax Customer Service

Website:
www.carmax.com
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

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