State: Florida Product: Carmax Repair Clear all filters (7 of 62 reviews match)
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Brought my car to be serviced under the expensive service plan they pushed me into buying. They said it would be transferred to the dealership, because the manufacturer warranty would be covering the repairs. Then they said they couldn't do that for us. We went to pick...
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Review
#547477 Review #547477 is a subjective opinion of poster.
Service
Carmax Repair
Cons
  • Too much to list
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Let the company propose a solution
I purchased a 2007 Lexus RX350 from Carmax in Orlando, off Semoran blvd and I have to say that the sales person, George M, was awesome. I have purchased over a dozen cars from dealerships new and used and this was the best sales process that I have ever been thru....
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1 comment
Anonymous
#872266

Get a Lexus dealership to write up in an affidavit what the issues were and sue CarMax in small claims court. Make sure you have a report from a reputable car dealer or repair shop write you a report on how the damage occurred and that CarMax caused it.

Even if the damage were caused by "substandard" materials (how did the dash break? Were they standing on it?), does not negate that they sold the product and it was in their possession. They have insurance for this. Also, file a complaint with your state Attorney General's office.

Look for the consumer protection unit.

Review
#525251 Review #525251 is a subjective opinion of poster.
Service
Carmax Repair
Carmax gave my key to another customer who drove home with them. In the process of trying to figure out why my car would not start, they HELD ME RESPONSIBLE insinuating that the car simply broke down and I would need to call my road side assistance!!!!! They REFUSED to...
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1 comment
Frankie S
#849255

Typical carmax passive aggresive! So let me get this right, they give you a $50 gift certificate for a service repair? CARMAX HAS A *** FOR SURE!

Review
#516819 Review #516819 is a subjective opinion of poster.
Service
Carmax Repair
Loss
$225
I purchased a 2007 Acura MDX on Nov 9th 2012 . It needed a few repairs and a quarter panel repainted ''they said it was not in accident but it was badly repaired why?'' They would not let me leave a deposit on the truck and approve repair before buying it .I had to...
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4 comments
Frankie S
#579899

One more note, carmax treats their employees like *** also! There are employees at carmax who have told me they would never buy a vehicle there! Imagine that

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Review
#365715 Review #365715 is a subjective opinion of poster.
Service
Carmax Repair
Loss
$25000
I purchased a 2005 Jeep Liberty in 2006. I also purchased the warranty that they offer for $1800.00. I have had the air conditioning unit fix there at least 5 times always the same problem and when I pick it up it is working but sounds the same as when it was broke....
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1 comment
Anonymous
#406378

Sounds like you have not had a great experience. Pls call so we can help. 800-519-1511

Review
#287550 Review #287550 is a subjective opinion of poster.
Service
Carmax Repair
Loss
$25000
Carmax is a corrupt corporation and needs to be exposed. A manager brings a paintball gun to work and starts shooting employees inside the repair shop. He shoots orange paintballs all over the walls in the shop. An employee calls the "cool line" and reports it to the...
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14 comments
Anonymous
#1304869

Please post pictures...

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Review
#268720 Review #268720 is a subjective opinion of poster.
Service
Carmax Repair
I purchase a 2004 Lincoln Aviator in July 2008 from the Jacksonville, Fl Carmax. I have had problems with the car since the week 2 of ownership. To date, I have spend nearly $5,000 on repairs, including the latest repair of rebuilding the transmission at a tune of...
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3 comments
Anonymous
#241269

After reading several posts from pissed CarMax customers, I noticed that the corporate office responds with their phone number to offer help...don't buy their BS. They will not resolve anything!

CarMax sells garbage from auctions!

DO NOT BUY A VEHICLE FROM THEM. They sell absolute garbage and offer ridiculous appraisals!

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Review
#216877 Review #216877 is a subjective opinion of poster.
Service
Carmax Repair
Loss
$5

Contact Carmax Customer Service

Website:
www.carmax.com
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

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