State: Florida Product: Carmax Loan Clear all filters (4 of 32 reviews match)
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Carmax in Gainesville, Florida - Discrimination

1.0
Details
I went to buy a car and was told that I could not purchase one there because they will not finance me because I drive for a living even though my income is well above average
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Review
#1579760 Review #1579760 is a subjective opinion of poster.
Service
Carmax Loan
Cons
  • Wasted time
Reason of review
Discrimination
Preferred solution
Let the company propose a solution
2.7
Details
Not happy with my experience. This dealership has a lot of good reviews, and the place is nice and clean. To be fair I may have just gotten a poor salesmen. Alas one bad experience reflects on the entire company. I arranged for financing in advance, sent in everything...
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2 comments
davemcarthur
#1675300

I do have to say that Carmax management did contact me and apologize for the experience I had with the Sanford store. By that time I had already made a deal with Carvana.com on the same model and year vehicle with lower mileage and a better price, so in a round about way, I guess he did me a favor.

My experience with Carvana was the diametric opposite of that of Carmax. It was a very smooth and pleasant car buying experience.

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Review
#1516642 Review #1516642 is a subjective opinion of poster.
Service
Carmax Loan
Cons
  • Poor attitude from sales person
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • sales person
1.0
Details
Unreasonable, trying to keep my credit in good standard and tried to trade my car in because it was messing up.They said they would work with anyone but in reality if you trade your car in and get a different one they expect you to put down a lot of money. They wanted...
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Review
#677185 Review #677185 is a subjective opinion of poster.
Service
Carmax Loan
Reason of review
Problems with payment
1.0
Details
I recently bought a car from CarMax and it's been a nighmare ever since. This is NOT the way car buying should be. Aside from the major hassle received because we did our own financing, once we got the car it fell apart, literally. Front bumper came off as well as the...
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Review
#546313 Review #546313 is a subjective opinion of poster.
Service
Carmax Loan
Cons
  • Having my time wasted
  • No sense of urgancy
  • Buracratic red tape

Contact Carmax Customer Service

Website:
www.carmax.com
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

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