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Carmax review in Gainesville, Florida: Discrimination

1.0
Details
I went to buy a car and was told that I could not purchase one there because they will not finance me because I drive for a living even though my income is well above average
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Review
#1579760 Review #1579760 is a subjective opinion of poster.
Service
Carmax Loan
Cons
  • Wasted time
Reason of review
Discrimination
Preferred solution
Let the company propose a solution
2.7
Details
Not happy with my experience. This dealership has a lot of good reviews, and the place is nice and clean. To be fair I may have just gotten a poor salesmen. Alas one bad experience reflects on the entire company. I arranged for financing in advance, sent in everything...
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2 comments
davemcarthur
#1675300

I do have to say that Carmax management did contact me and apologize for the experience I had with the Sanford store. By that time I had already made a deal with Carvana.com on the same model and year vehicle with lower mileage and a better price, so in a round about way, I guess he did me a favor.

My experience with Carvana was the diametric opposite of that of Carmax. It was a very smooth and pleasant car buying experience.

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Review
#1516642 Review #1516642 is a subjective opinion of poster.
Service
Carmax Loan
Cons
  • Poor attitude from sales person
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • sales person
I bought our third car from CarMax 5 years ago. I said I did not want a warranty and then when the paperwork came out, he had put in the warranty. Salesman told me that if anything went wrong with the car, it was covered. Three years later, I went to the dealer for a...
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Review
#1370174 Review #1370174 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1300
Preferred solution
Full refund
I bought a car at Carmax by the airport in Orlando.Buying the car was easy.The problem is buyer beware if you have any recalls on the car.They will tell you it will be very easy to schedule an appt. and take care of the problem with no cost to you.Carmax cannot make...
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Review
#1280721 Review #1280721 is a subjective opinion of poster.
Product
Volkswagen Car
Reason of review
Poor customer service
Loss
$1800
Preferred solution
Let the company propose a solution

Carmax review in Orlando, Florida: Best place to work for 25 years

4.3
Details
I am in the upper Sr Exec side of CarMax and I can say that working here is a blessing. I have made all the right moves so I can retire this year and still pull 6 figures from the old Pension Plan. Us old dogs will be milking that pension plan dry in the next few years! Here’s to large “golden parachutes” and eating up the Pesnion plan before the rest of the workers get NONE!
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Review
#1245745 Review #1245745 is a subjective opinion of poster.
Reason of review
Work Experience or Job Application
5.0
Details
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
I just purchased a new to me 2015 Dodge Ram Express 1500 from your Sanford location. My salesperson there (Andy) is truly amazing and he should be recognized for his superior customer service skills. With that said, I feel I was let down by carmax and their inspection....
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Review
#1242301 Review #1242301 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection
Reason of review
Bad quality
-My bizarre and disturbing experience at Carmax Orlando Airport- First I need to say that in many years dealing with this auto dealership in FL, I have never been treat like *** as recently happened with this sales rep named Jeanne Keller. What she did from the moment...
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2 comments
Anonymous
#1632026

Really! You blame our President for a Local dealership CSR problem!!?? Not a helpful review.

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Review
#1200902 Review #1200902 is a subjective opinion of poster.
Service
Carmax Sales Representative
Reason of review
Poor customer service

Carmax review in Jacksonville, Florida: Horrible

2016 and 2017 lied to and waste of my time.
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Review
#1158029 Review #1158029 is a subjective opinion of poster.
3.0
Details
I learned thst the car i bought 18 months ago was in a rear end collision l confronted CARMAX. they say they have NEVER USED Carfax reporting. Comments please.
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1 comment
Anonymous
#1434422

Carmax does not guarantee your car has never been wrecked, you have to do your research before you buy from them or any dealer. They only guarantee no branded title history.

Such as flood, salvage, etc.

You can't blame them. Have your insurance company run a report before you buy, that's what I do.

Review
#1073816 Review #1073816 is a subjective opinion of poster.

Contact Carmax Customer Service

Website:
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

Carmax Products and Services Reviews

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Latest Question

Carmax Questions
1.1
Details
Bought the vehicle for work, I have yet been able to use it as of the following issues. (1) lights not working as headlights went out and the lights were epoxied in as to prevent replacing bulbs, tow package wiring prevented tail lights and directional lights working...
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Review
#1035268 Review #1035268 is a subjective opinion of poster.
Product
2014 Dodge Ram 3500 Car
Cons
  • Over all customer service
Reason of review
Damaged or defective
Loss
$46000
Preferred solution
Let the company propose a solution