Carmax - Do NOT WASTE YOUR TIME OR MONEY
Bought a 2011 dodge caliber from here on 1/17/201 and to 3.We were assured inspections were done by the best and there was no issues with the car.
Well, it is now 3/15/13 and to date the car has been in the shop 5 times for the same issue. There is a problem with the suspension and carmax put rusted breaks on the car. We have drive it Maybe 3 weeks total since we bought it. Overtime we get it back we are told the problem is solved.
Well of course for a day or 2. We were told after 3 times we could opt out. Now we are going through eli the service manager. He keeps changing his story on the opt out conditions.
The car is now beibg seen by a dodge dealership on carmaxs dime because the mechanics at carmax cant find the problem. It doesnt take a scientist to know that cracking rattling and random noises are not normal. Especially for a car barely 2 years old. Anyways it's time for me to write a review and I expressed to Eli right now it won't be very good because all of the issues.
Eli Fogel told me it is not appropriate to review negatively when we have been treated kindly.
I'm sorry but for a manager to tell me I am wrong wrong mg for feeling frustrated and lied to about the situation is absolutely inappropriate.Like i have stated do not waste your time or money with this place.