I would like to let you know that I am highly disappointed in your salesman Tom. I came in on Tuesday and test drove this Jeep and told him that I wanted to think about it.
He said that he left at six. I called at 6:05 and left him a message that we wanted to buy the Jeep, at 6:15 he called back to tell us that he had left for the day and could we come back tomorrow to purchase it so he would not lose his commission. We agreed that we would come back tomorrow as in Yesterday 2/29 he agreed that he would hold the vehicle for us. When we went to head down there last night my sister went into labor and delivered last night.
My husband called and explained the situation and he agreed to hold it until tonight when my husband gets off at 5. I called because I noticed the Jeep is no longer on your website only to be informed that you guys sold it to someone else. I am very upset because I wanted to buy it Tuesday night and the salesman wanted his commission. I feel that it is very unethical to to sell the vehicle to someone else when we have been speaking to Tom the entire time and he knows I already had financing.
I WILL NOT be back to Carmax and plan on writing as many reviews as I can as soon as I send this to you. Tom is a very SHADY person
Monetary Loss: $20.