Not resolved
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
0 comments

I purchased a 2011 BMW in June 2014, I have one problem after another with the car totally thousands and thousands of dollars.I contacted the service department after the first major problem, I was given the run around by the service department, Service Manager and Corporate.

CarMax does not stand behind their vehicles, do not care to resolve your issues or care about customer satisfaction- that you can see by the numerous unresolved customer complaints. Once you pay for your vehicle you are completely on your own.

All I wanted was to trade my car in for what I paid....If the no-haggle concept is what attracted you to Carmax, go to Enterprise, they have great deals and awesome customer service!

Review about: Carmax Bmw Car Trade-in.

Reason of review: Damaged or defective.

Monetary Loss: $25999.

Preferred solution: Allow me to trade-In my car for the current balance ($16,600).

I didn't like: Customer service, Quality of product, Difficulty in contacting service manager.

Had an Experience with Carmax?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like