State: District Of Columbia City: Washington Clear all filters (28 of 1165 reviews match)
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I had a good experience with purchasing my car. Shawn was wonderful Aaron was humerus However the guys getting the car ready for the customer made me remember why I hated car dealership sales. I really didn't mind all the hours spent in...
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1 comment
Frankie S
#1060239

I have witnessed the employees drive out of the carwash spinning tires and "taking chances" with customers vehicles! Not too smart and management does nothing about it. This says a lot about a company.

Review
#719058 Review #719058 is a subjective opinion of poster.
I purchased a Corvette from CarMax. Garage kept, low mileage (62,000), and well cared for by me (2ND owner). Took it into Carmax for an appraisal. Only offered $10,000. Decided to take it to another dealer for an appraisal, which was very helpful. They ran a Carfax...
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3 comments
Anonymous
#867052

My wife bought a volvo 2011 from carmax.

Prior to selling it , it had an accident that carmax disclosed but could not tell us the

nature of the accident it had till this day.Carmax sold the car the price it would have been without an accident.That is deadly wrong.

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#530719 Review #530719 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$15000
Preferred solution
Full refund

Other Product Review

CarMax is destroying local wages and standers of south jersey union tradesman
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#529685 Review #529685 is a subjective opinion of poster.

Carmax review in Washington, District Of Columbia: After all the complaining....

Carmax is finally being investigated for deception. I would say this case could explain why so many issues with their vehicles. I am pleased about this news, and it may just be the tip of the iceberg. I would love to see this this company go belly up. If you read many of the complaints about carmax, you will see that many customers have similar issues with their vehicles. Their "rigorous" 125 point inspection MEANS NOTHING! Carmax may do a an inspection, BUT they don't fix all of the repairs that need to be done. I have been saying this for months!!
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#502655 Review #502655 is a subjective opinion of poster.
Purchased 2009 Smart fortwo Passion from Potomac Mills, Virginia CarMax in Mar 2011. Had 7,000 miles at the time. Sold it back to same CarMax in Aug 2012 with 25,400 miles. They paid me $8000. A few days later I saw it for sale on their website for $12,998!!!!! A...
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10 comments
Anonymous
#544364

lots of carmax corporate around, like wildfire. Now I see why sales people dont get paid squat!

It's just a matter of time before corporate folks find themselves selling lemonade on the corner. You really have to laugh!

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#342273 Review #342273 is a subjective opinion of poster.
I recently went to CarMax In Tinely Park IL with my Corvette to get an appraisal. The car is an 84 with 56000 miles on it and in Mint condition. Everything on the car is NEW down the the Trans and Rear end. I did some research on the Kelly Blue book site and on the...
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7 comments
Anonymous
#538222

If you have a classic car it doesnt matter to carmax, it will go to auction. You are better off trying to find a market for older vettes, such as ebay.

You will get more interest that way.

It was a waste of time getting it appraised, but it got you in the store. Thats what really matters to carmax

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#331857 Review #331857 is a subjective opinion of poster.
Took Van to Carmax Toyota in Laurel, MD for oil change, recall correction of spare tire, brake light replacement and tune up with shock replacement. Informed by service advisor that part for shocks were not on hand so needed to leave vehicle over night. Got pulled...
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#328850 Review #328850 is a subjective opinion of poster.
Service
Carmax Oil Change
Took my car to have it appraised at DULLES CARMAX IN STERLING VIRGINIA. Except for a few tiny chips the paint was as good as day one with no scratches or dings - I babied this car! I waited 45 minutes for them to complete the appraisal before I went to find someone...
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3 comments
Anonymous
#468685

This is a common practice. Hide and/or deny any & all damage created to the car during the appraisal process.

The usual test drive route is going 30-45 mph through the parking lot while driving over their massive speed bumps.

If you think this is bad take a look at the overpriced garbage on their front lot. If you are unfortunate enough to have purchased a car from them make sure you have a reputable mechanic inspect it within their five day return policy.

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#305557 Review #305557 is a subjective opinion of poster.
Carmax can't seem to get my car I purchased from them fixed. I purchased a car that was supposed to be free of oil leaks or any issues. It was supposed to have passed the 125 point inspection but was not up to par. They had my car for over a week and were still...
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3 comments
Anonymous
#423387

Who ever said a vehicle is in a junkyard due to a car crash? Many are totaled due to flood damage! Would definately like my cars electrical system being repaired with parts from a junk car that was submurged under water....

Hmm, Think First!

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Review
#288163 Review #288163 is a subjective opinion of poster.
Service
Carmax Oil Change
Loss
$16000

Contact Carmax Customer Service

Website:
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
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Carmax Questions
Bought a car took it in for service had some problems, it was just a few days after the sale. So warranty was still good not to mention car was under 36 k factory warranty. They said nothing was wrng. I left and a few weeks later when back with a receipt to hopefully...
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4 comments
Anonymous
#384163

seriously that was painful to read...

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#276910 Review #276910 is a subjective opinion of poster.
Service
Carmax Repair