I have bought over 120k worth of vehicles from Carmax over the last 4 years, including the BMW M3 I took in for service. All with extended warranty. I Tried to use my $0 deductible warranty today and ended up being refused the repair and instead being charged $50 to have them epoxy the part back together. When I realized they were going to just epoxy the item I called to cancel and the work had already been done
When I picked the car up the front spoiler had a chip in it and the epoxied part was not properly installed. I asked to speak with the GM Darren who despite my attempts to be cordial about the situation was arrogant, seemed put out and was more concerned about his staff being right then finding a solution to the problem. I even said that I would just touch up the paint and didn't even get an acknowledgment of the carelessness with my vehicle.
I will never return to Henderson, NV Carmax ever again. I am disgusted by the handling of this situation and will seek financial reimbursement for both the $50 and for the bumper repair. Furthermore I have filed a claim with the BBB.