CarMax Phone Numbers and Emails

Toll-Free Number:

  • (800) 519-1511
Send Message

Customer Service:

  • (661) 282-3016
    Bakersfield, CA
  • (225) 663-7292
    Baton Rouge, LA
  • (309) 661-1350
    Bloomington, IL
  • (561) 738-2440
    Boynton Beach, FL
  • (763) 560-9329
    Brooklyn Park, MN
  • (410) 931-7908
    Cockeysville, MD
  • (719) 313-4860
    Colorado Springs, CO
  • (978) 774-9370
    Danvers, MA
  • (203) 859-7231
    East Haven, CT
  • (260) 247-9560
    Fort Wayne, IN
  • (480) 518-8101
    Gilbert, AZ
  • (228) 351-9805
    Gulfport, MS
  • (205) 985-0556
    Hoover, AL
  • (616) 285-5776
    Kentwood, MI
  • (502) 499-1866
    Louisville, KY
  • (208) 322-3535
    Meridian, ID
  • (913) 384-6697
    Merriam, KS
  • (302) 737-7809
    Newark, DE
  • (913) 982-8863
    Reach a car-buying expert
  • (770) 280-6200
    Roswell, GA
  • (207) 535-2950
    South Portland, ME
  • (844) 765-5757
    Supplier Inquiries
  • (855) 562-4935
    Transportation
  • (888) 922-7629 ext 4911
    Unclaimed Property
  • (972) 721-0500

Accounting/ Billing:

  • (800) 925-3612
    Carmax Auto Finance Account

Investors/ Franchasing:

  • (804) 747-0422 ext 7865

Legal:

  • (833) 987-1241
    CCPA Inquiries

Media:

  • (855) 887-2915
    PR Inquiries

CarMax Emails:

Customer Service
CarMax Cybersecurity Team, Carmax Foundation, Supplier Inquiries, Unclaimed Property
Investors/ Franchising
Legal
Copyright Infringement Inquiries, Privacy Inquiries
Media
Marketing Inquiries, Opt-out of Marketing Emails, PR Inquiries
Technical Support
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact?

Most Popular Number:

(800) 519-1511
Total calls: 925 Issues resolved: 27 Last call: Mar 27, 2024

What Is the Carmax Customer Care Phone Number?

CarMax, a renowned automotive retailer in the US, offers a hassle-free car-buying experience. With a wide selection of pre-owned vehicles and transparent pricing, CarMax strives to ensure customer satisfaction. The Carmax customer care phone number is 1-866-629-0144 - with this number, and you can get in touch with a car-buying expert.

Alternatively, you can reach out to a Carmax Auto Finance expert at 1-800-925-3612. Carmax’s dedicated customer care team is ready to provide support regarding vehicle availability, financing options, trade-ins, warranties, and more.

What Are Carmax Customer Service Working Hours?

CarMax customer service is available during extended hours for your convenience. You can contact them from Monday to Friday between 8 AM and 10 PM ET and on Saturdays from 9 AM to 6 PM ET.

Reach out to their knowledgeable team at 1-866-629-0144 for assistance with any inquiries or concerns you may have. CarMax is committed to providing excellent support during these specified hours to ensure a seamless car buying experience.

How Can I Mail Carmax?

If you wish to contact CarMax via mail, you can send your correspondence to CarMax’s headquarters located at 12800 Tuckahoe Creek Parkway, Richmond, VA 23238. While sending a direct mail, make sure to include all necessary details, such as your contact information and a clear explanation of your inquiry or issue, to facilitate a prompt response.

Alternatively, if you prefer to communicate with CarMax over the phone, you can reach their customer service team at 1-800-519-1511. They are available to assist you and address any questions or concerns you may have.

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Contact Information

CarMax Website:

CarMax Help Center:

Corporate Office Address:

CarMax Enterprise Services, LLC
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States

Other Info (opening hours):

Mailing Address:

CarMax Auto Finance

Attn: Customer Service

P.O. Box 440609

Kennesaw, GA 30160


Other Locations:

3100 Spur 482

Irving, TX 75062


2696 John Hawkins Parkway

Hoover, AL 35244

More contact details

Fax:

+1(804) 217-6819

CarMax Rating Based on 509 Reviews

Rating details

1.9
more details
Customer service
Product or Service Quality
Website
Location

Rating stats

Rating trend

How Good is CarMax's Customer Service?

donna c Why
donna c Why
Feels Disappointed | Nov 16, 2023

I purchased a car from carmax a little aprox 3 yrs ago.2017 nissan sentra. After a few days I brought it in because there was a hesitation. I was told it could be the breaks so they did new pads. But problem kept happening. Little did I know there was a CLASS ACTION lawsuit going on with Nissan on my make and model car regarding the transmissions. Nissan paid back consumers the cost of their repairs and also extended the mileage for consumers for future trans problems. Now, I have been told I NEED A NEW TRANSMISSION & it will be $ 4500 to fix. Nissan will not help because I am over the mileage . car max said unless its a recall they don't know about car action lawsuits. CarMax offered me a transmission for $ 800 less. But wont put in writing. They said because the amount could change. ya ok.

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Rito Hqd
Rito Hqd
Feels Satisfied | Oct 31, 2023

Very great service!

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Dorathea Upo
Dorathea Upo
Feels Disappointed | Sep 24, 2023

Neve been in an ugly situation like that, and now way to talk to you guys, because not even you guys, care about the insecure car that you sell to me , chassis Brocken, break master cylinder not work for the front tires. Thanks a lot, if you don't have a solution for me, no way to keep doing this, you fix your problem with your company and what about me? I have to return the car to the bank in a couple days and don't know what to do. I need a transiportation to work. Thanks a lot for nothing just car problems.

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Japheth Xep
Japheth Xep
Feels Disappointed | Jul 25, 2023

Not good

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Brian S Oxm
Brian S Oxm
Feels Disappointed | Apr 12, 2023

Customer service rep basically took the information and sent it to the general manager at the Boynton Beach Florida location he contacted me and told me he’s not doing anything

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Lisa K Xde
Lisa K Xde
Feels Disappointed | Dec 28, 2022

The customer service team was outstanding!! thank you Miss Janie and Mr. Alex for all of your help!!I appreciate so much for helping me get my van repaired, I couldn’t have done it without you!!!

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Summary of CarMax Customer Service Calls

1.4K TOTAL
CALLS
02:42 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call CarMax?

Payments and Charges Question:

  • “Payment”
  • “Payments”
  • “Issues with car payment”

Request for Information Question:

  • “Check on offer”
  • “Looking for used cars”
  • “Are you looking for any managers for your Smithtown location?”

Product/ Service Question:

  • “Warranty information”
  • “Warranty”
  • “Car broke down”

Staff Question:

  • “Car service issues”
  • “24 hour service *** trying to talk to someone I paid $2000 for a warranty and I can't even get a hold of anyone”
  • Customer service

Employment Question:

  • “Pay Off Statement”
  • “Payoff”
  • “To pay off car loan”

Return/ Replace Question:

  • “Change address”
  • “Need a replacement tital”
  • “Replace fuel filter”

Refund Question:

  • “Refund on rental”
  • “Refund”
  • “Refund status”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Cancel appt”
  • “Cancel order reservation”

Shipping and Delivery Question:

  • “Uploaded a quote and sent in and have not received any response”
  • “Need you send the link to get my car shipped again”
  • “Car delivery”

Account Question:

  • “Delinquent account”
  • “Balance”
  • “Password reset”

Cards Question:

  • “Wont take my credit cards: visa or amex”
  • “Changes in my credit card”

Website/ Application Question:

  • “Application”

Other Question:

  • “Financing”
  • “Offer”
  • “Try to find car door code”

About

Summary

CarMax is the largest used-car retailer in the United States. CarMax opened its first store in 1993. CarMax offers hundreds of cars, from Acuras to Volvos, at every store. Each car comes with a 5-Day Money Back Guarantee, and Limited 30-Day Warranty 60Day in Connecticut. Currently, the company operates 100 locations across the country. It is ranked as a FORTUNE 500 company, sold more than 2 million cars, and been named one of FORTUNE magazine's "Best Companies to Work For" five years in a row. According to the CarMax fiscal year 2009 report released on April 2, 2009, the company opened 11 used car superstores, including superstores in 5 new markets. The corporate office of the company is based at 12800 Tuckahoe Creek ParkwayRichmond, VA 23238 The customer service of the company is available at 804 747-0422800 519-1511Customer Relations Specialists are available to assist you Monday through Friday, 8:30 am - 8:00 pm EST.

CarMax reviews and complaints

CarMax is ranked 619 out of 3232 in Dealers category

Area Served

USA

Payment Methods

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