Contact CarMax Customer Service
CarMax Phone Numbers and Emails
Toll-Free Number:
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(800) 519-1511
Customer Service:
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(661) 282-3016Bakersfield, CA
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(225) 663-7292Baton Rouge, LA
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(309) 661-1350Bloomington, IL
CarMax Emails:
CarMax Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
CarMax Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call CarMax is 8005191511. 72% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 75% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as CarMax may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
CarMax Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call CarMax is 8005191511. 72% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 75% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as CarMax may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call CarMax mainly because of request for information, product/ service, payments and charges.
35% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact CarMax is carmax_customer_relations@carmax.com. 87% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
CarMax Website:
CarMax Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
CarMax Auto Finance
Attn: Customer Service
P.O. Box 440609
Kennesaw, GA 30160
Other Locations:
3100 Spur 482
Irving, TX 75062
2696 John Hawkins Parkway
Hoover, AL 35244
Fax:
CarMax Customer Service Reviews
Definitely not happy I feel like someone ripping me off I definitely would not recommend anyone to get this kind of service through their loan
How Good is CarMax's Customer Service?
Although the resolution of my concern had to be ultimately, I’ll with a dealership, the customer service representatives that I worked with were very helpful, very pleasant, and very sympathetic to my issues.
Waiting for resolution
They set auto purchase rate without bordering and the Blue book value was lower than their set price. I asked about the undercarriage for a spare tire and was told it was under the back hatchback and I had tools for changing tire. I drove home and R front tire was flat 1 hour drive home. Got the manual, did not have tools to change a tire, followed fir no spare & no carraige. Called had me tow to repair for tire change that they reimbursed cost of tire. Each time called spoke with a Deidra whom was not customer focused.
On 4/3/24, called CarMax repair per txt reminder for brake replacement front only. First, Deidra told me there was no appointment for me, I asked if I did not have an appt that was confirmed by her 3 weeks previously. She told me things mess up on the computer allthe time. Asked finally for info phone number that I gave her making the appt and email could not find but somehow I gave my Mothers hm number and it was under her phone with my name. Phone I did not give when I personally made the repair appt dated 4/3/24.
This employee was unprofessional and blamed the computer for not having my appt. Which shows me this company is unethical and does not care for their customers for any long term only for the sale.
I have told associate, family and freinds what transpired with my 3 visit prior to buying, I stated this was the worse experience I had ever had dealing with. Dealership, non customer focused, and lack of Customer Service..
I purchased a car from carmax a little aprox 3 yrs ago.2017 nissan sentra. After a few days I brought it in because there was a hesitation. I was told it could be the breaks so they did new pads. But problem kept happening. Little did I know there was a CLASS ACTION lawsuit going on with Nissan on my make and model car regarding the transmissions. Nissan paid back consumers the cost of their repairs and also extended the mileage for consumers for future trans problems. Now, I have been told I NEED A NEW TRANSMISSION & it will be $ 4500 to fix. Nissan will not help because I am over the mileage . car max said unless its a recall they don't know about car action lawsuits. CarMax offered me a transmission for $ 800 less. But wont put in writing. They said because the amount could change. ya ok.
Very great service!
Neve been in an ugly situation like that, and now way to talk to you guys, because not even you guys, care about the insecure car that you sell to me , chassis Brocken, break master cylinder not work for the front tires. Thanks a lot, if you don't have a solution for me, no way to keep doing this, you fix your problem with your company and what about me? I have to return the car to the bank in a couple days and don't know what to do. I need a transiportation to work. Thanks a lot for nothing just car problems.
Summary of CarMax Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call CarMax?
Payments and Charges Question:
- “Debit card was locked need to make payment asap”
- “To get a copy of bill of sale”
- “Bill”
Request for Information Question:
- “Status of vehicle delivery”
- “Questions about buying”
- “Question about titlr”
Product/ Service Question:
- “Warranty issue”
- “Warranty question”
- “Broken car”
Staff Question:
- “Talk to customer service”
- “Customer service”
- “Not happy with service”
Employment Question:
- “Recognize great job”
- “Pay Off Statement”
- “Payoff”
Refund Question:
- “Refund”
- “Refund status”
- “My refund and I still didn’t get it all now they’re saying they’re keeping $32 because supposedly I went over my balance no one told me there was limitations to the toe so now I’m out $32”
Return/ Replace Question:
- “Change address”
- “Need a replacement tital”
- “Replace fuel filter”
Shipping and Delivery Question:
- “Shipping”
- “Uploaded a quote and sent in and have not received any response”
- “Need you send the link to get my car shipped again”
Activation/ Cancellation Question:
- “Cancel order”
- “Cancel appt”
- “Cancel order reservation”
Account Question:
- “Delinquent account”
- “Balance”
- “Password reset”
Cards Question:
- “Wont take my credit cards: visa or amex”
- “Changes in my credit card”
Website/ Application Question:
- “Application”
Other Question:
- “Customer complaint”
- “Grievance”
- “Cuestions”
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