Contact CarMax Customer Service
CarMax Phone Numbers and Emails
Toll-Free Number:
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(800) 519-1511
Customer Service:
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(661) 282-3016Bakersfield, CA
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(225) 663-7292Baton Rouge, LA
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(309) 661-1350Bloomington, IL
CarMax Emails:
Contact Information
CarMax Website:
CarMax Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
CarMax Auto Finance
Attn: Customer Service
P.O. Box 440609
Kennesaw, GA 30160
Other Locations:
3100 Spur 482
Irving, TX 75062
2696 John Hawkins Parkway
Hoover, AL 35244
Fax:
Summary of CarMax Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call CarMax?
Payments and Charges Question:
- “Payment”
- “Over charged for 1 Carfax report”
- “Make a payment”
Request for Information Question:
- “Maxcare assistance”
- “Warranty questions”
- “Roadside assistance”
Product/ Service Question:
- Lmanagement lied to vv about test drive costing 102 dollars for an Uber since we are without a vehicle due to an accident caused by an intoxicated driver that totaled our vehicle. We currently are buying because we have a 7 month child. Very unprofes
- “Car broke down”
- “Loan title”
Staff Question:
- “Lock out service”
- “Car service issues”
- “Complaint. Horrible service. No call back. Wanted a car”
Employment Question:
- “To pay off car loan”
- “Payoff”
- “Reqest payoff letter”
Return/ Replace Question:
- “Change address”
- “Need a replacement tital”
- “Replace fuel filter”
Refund Question:
- “Refund status”
- “Refund on rental”
- “Refund”
Shipping and Delivery Question:
- “Need you send the link to get my car shipped again”
- “Car delivery”
- “Change destination of delivery”
Activation/ Cancellation Question:
- “Cancel order reservation”
- “Cancel transfer”
- “Cancel order”
Account Question:
- “Password reset”
- “Cant get into my log in”
- “App sign in issues”
Website/ Application Question:
- “Application”
Cards Question:
- “Changes in my credit card”
Other Question:
- “Need a title to my truck that was baught from car max”
- “Bought a truck that I'm trying to register that was previously owned by Carmax”
- “Warranty info”
About
CarMax is the largest used-car retailer in the United States. CarMax opened its first store in 1993. CarMax offers hundreds of cars, from Acuras to Volvos, at every store. Each car comes with a 5-Day Money Back Guarantee, and Limited 30-Day Warranty 60Day in Connecticut. Currently, the company operates 100 locations across the country. It is ranked as a FORTUNE 500 company, sold more than 2 million cars, and been named one of FORTUNE magazine's "Best Companies to Work For" five years in a row. According to the CarMax fiscal year 2009 report released on April 2, 2009, the company opened 11 used car superstores, including superstores in 5 new markets. The corporate office of the company is based at 12800 Tuckahoe Creek ParkwayRichmond, VA 23238 The customer service of the company is available at 804 747-0422800 519-1511Customer Relations Specialists are available to assist you Monday through Friday, 8:30 am - 8:00 pm EST.
CarMax is ranked 647 out of 3365 in Dealers category
USA
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