Contact Information

Carmax Phone Numbers

Toll-Free Number:

  • (800) 519-1511

Carmax Auto Finance:

  • (800) 925-3612

Customer Relations:

  • (800) 519-1511

Customer Service:

  • (855) 562-4935

Supplier Inquiries:

  • (844) 765-5757

Unclaimed Property:

  • (888) 922-7629
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Corporate Office Address:

CarMax Home Office
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States

Other Info:

Customer Relations Specialists are available to assist you Monday through Friday, 9:00 am - 8:00 pm EST.

Help in Social Networks:

Summary of Carmax Customer Service Calls

02:36 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Carmax to Ask about:

Payments and Charges Question:

  • “Make a payment”
  • “Payment”
  • “Issues with car payment”

Product/ Service Question:

  • “Ask about to buy a car”
  • “Gap insurance”
  • “Trying to access loan account to pay bill”

Request for Information Question:

  • “Appointment”
  • “Concern”
  • “I want to see since Im pre-approved for a car can I change my selection for a different car that's the same year and price”

Return/ Replace Question:

  • “Return payment not received”
  • “Car return”
  • “Change appt time”

Employment Question:

  • “Payoff amount”
  • “Payoff” , Review # 1661634

Staff Question:

  • “Customer service”

Shipping and Delivery Question:

  • “Shipping”

Activation/ Cancellation Question:

  • “Cancel transfer”

Account Question:

  • “Balance”

Other Question:

  • “Warranty information”
  • “Necesito saver sobre el pago de mi carro”
  • “Warrantysupport”

Carmax Rating Stats

1.9 out of 5 stars
based on 336 reviews
See all 1168 reviews

Rating trend


Top Carmax Services

Repair, Customer Care, Oil Change

Top Carmax Products

Maxcare Protection Plan, Commercial

Carmax Pros and Cons

Pros: Variety of cars, Selection of cars, Friendly, Ease of the process, Staff

Cons: Customer service, Car histories, Service manager, Professionalism, No call backs


CarMax is the largest used-car retailer in the United States. CarMax opened its first store in 1993. CarMax offers hundreds of cars, from Acuras to Volvos, at every store. Each car comes with a 5-Day Money Back Guarantee, and Limited 30-Day Warranty 60Day in Connecticut. Currently, the company operates 100 locations across the country. It is ranked as a FORTUNE 500 company, sold more than 2 million cars, and been named one of FORTUNE magazine's "Best Companies to Work For" five years in a row. According to the CarMax fiscal year 2009 report released on April 2, 2009, the company opened 11 used car superstores, including superstores in 5 new markets. The corporate office of the company is based at 12800 Tuckahoe Creek ParkwayRichmond, VA 23238 The customer service of the company is available at 804 747-0422800 519-1511Customer Relations Specialists are available to assist you Monday through Friday, 8:30 am - 8:00 pm EST.

Carmax reviews and complaints

Carmax is ranked 618 out of 5290 in Dealers category

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