Contact CarMax Customer Service
CarMax Phone Numbers and Emails
Toll-Free Number:
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(800) 519-1511
Customer Service:
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(661) 282-3016Bakersfield, CA
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(225) 663-7292Baton Rouge, LA
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(309) 661-1350Bloomington, IL
CarMax Emails:
Contact Information
CarMax Website:
CarMax Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
CarMax Auto Finance
Attn: Customer Service
P.O. Box 440609
Kennesaw, GA 30160
Other Locations:
3100 Spur 482
Irving, TX 75062
2696 John Hawkins Parkway
Hoover, AL 35244
Fax:
How Good is CarMax's Customer Service?
Summary of CarMax Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call CarMax?
Payments and Charges Question:
- “Payment”
- “Payments”
- “Issues with car payment”
Request for Information Question:
- “Check on offer”
- “Looking for used cars”
- “Are you looking for any managers for your Smithtown location?”
Product/ Service Question:
- “Warranty information”
- “Warranty”
- “Car broke down”
Staff Question:
- “Car service issues”
- “24 hour service *** trying to talk to someone I paid $2000 for a warranty and I can't even get a hold of anyone”
- Customer service
Employment Question:
- “Pay Off Statement”
- “Payoff”
- “To pay off car loan”
Return/ Replace Question:
- “Change address”
- “Need a replacement tital”
- “Replace fuel filter”
Refund Question:
- “Refund on rental”
- “Refund”
- “Refund status”
Activation/ Cancellation Question:
- “Cancel order”
- “Cancel appt”
- “Cancel order reservation”
Shipping and Delivery Question:
- “Uploaded a quote and sent in and have not received any response”
- “Need you send the link to get my car shipped again”
- “Car delivery”
Account Question:
- “Delinquent account”
- “Balance”
- “Password reset”
Cards Question:
- “Wont take my credit cards: visa or amex”
- “Changes in my credit card”
Website/ Application Question:
- “Application”
Other Question:
- “Financing”
- “Offer”
- “Try to find car door code”
About
CarMax is the largest used-car retailer in the United States. CarMax opened its first store in 1993. CarMax offers hundreds of cars, from Acuras to Volvos, at every store. Each car comes with a 5-Day Money Back Guarantee, and Limited 30-Day Warranty 60Day in Connecticut. Currently, the company operates 100 locations across the country. It is ranked as a FORTUNE 500 company, sold more than 2 million cars, and been named one of FORTUNE magazine's "Best Companies to Work For" five years in a row. According to the CarMax fiscal year 2009 report released on April 2, 2009, the company opened 11 used car superstores, including superstores in 5 new markets. The corporate office of the company is based at 12800 Tuckahoe Creek ParkwayRichmond, VA 23238 The customer service of the company is available at 804 747-0422800 519-1511Customer Relations Specialists are available to assist you Monday through Friday, 8:30 am - 8:00 pm EST.
CarMax is ranked 619 out of 3232 in Dealers category
USA
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