CarMax Phone Numbers and Emails

Toll-Free Number:

  • (800) 519-1511
Send Message

Customer Service:

  • (661) 282-3016
    Bakersfield, CA
  • (225) 663-7292
    Baton Rouge, LA
  • (309) 661-1350
    Bloomington, IL
  • (561) 738-2440
    Boynton Beach, FL
  • (763) 560-9329
    Brooklyn Park, MN
  • (410) 931-7908
    Cockeysville, MD
  • (719) 313-4860
    Colorado Springs, CO
  • (978) 774-9370
    Danvers, MA
  • (203) 859-7231
    East Haven, CT
  • (260) 247-9560
    Fort Wayne, IN
  • (480) 518-8101
    Gilbert, AZ
  • (228) 351-9805
    Gulfport, MS
  • (205) 985-0556
    Hoover, AL
  • (616) 285-5776
    Kentwood, MI
  • (502) 499-1866
    Louisville, KY
  • (208) 322-3535
    Meridian, ID
  • (913) 384-6697
    Merriam, KS
  • (302) 737-7809
    Newark, DE
  • (913) 982-8863
    Reach a car-buying expert
  • (770) 280-6200
    Roswell, GA
  • (207) 535-2950
    South Portland, ME
  • (844) 765-5757
    Supplier Inquiries
  • (855) 562-4935
  • (888) 922-7629 ext 4911
    Unclaimed Property
  • (972) 721-0500

Accounting/ Billing:

  • (800) 925-3612
    Carmax Auto Finance Account

Investors/ Franchasing:

  • (804) 747-0422 ext 7865


  • (833) 987-1241
    CCPA Inquiries


  • (855) 887-2915
    PR Inquiries

CarMax Emails:

Customer Service
CarMax Cybersecurity Team, Carmax Foundation, Supplier Inquiries, Unclaimed Property
Investors/ Franchising
Copyright Infringement Inquiries, Privacy Inquiries
Marketing Inquiries, Opt-out of Marketing Emails, PR Inquiries
Technical Support
Claim Your Business
More phone numbers and emails Less phone numbers and emails

Contact Information

CarMax Website:

CarMax Help Center:

Corporate Office Address:

CarMax Enterprise Services, LLC
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States

Other Info (opening hours):

Mailing Address:

CarMax Auto Finance

Attn: Customer Service

P.O. Box 440609

Kennesaw, GA 30160

Other Locations:

3100 Spur 482

Irving, TX 75062

2696 John Hawkins Parkway

Hoover, AL 35244


+1(804) 217-6819

CarMax Customer Service Reviews

1.6 / 5
Hailey j Pbk
Battery keeps dying leaving me stranded 5 times in 4 days stranded now

From the day that I drove my Honda Odyssey off the lot,Ive been plagued with nothing but problems! I was delivered a vehicle that had a broken strut, I dont...

Read full review
frank t Ndu
Defective Bumper

I have been calling CarMax for over a week now. Customer Service has always been very nice and respectful. However nothing has been resolved. Usually I can...

Read full review

Summary of CarMax Customer Service Calls

02:44 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call CarMax?

Payments and Charges Question:

  • “Payment”
  • “Over charged for 1 Carfax report”
  • “Make a payment”

Request for Information Question:

  • “Maxcare assistance”
  • “Warranty questions”
  • “Roadside assistance”

Product/ Service Question:

  • Lmanagement lied to vv about test drive costing 102 dollars for an Uber since we are without a vehicle due to an accident caused by an intoxicated driver that totaled our vehicle. We currently are buying because we have a 7 month child. Very unprofes
  • “Car broke down”
  • “Loan title”

Staff Question:

  • “Lock out service”
  • “Car service issues”
  • “Complaint. Horrible service. No call back. Wanted a car”

Employment Question:

  • “To pay off car loan”
  • “Payoff”
  • “Reqest payoff letter”

Return/ Replace Question:

  • “Change address”
  • “Need a replacement tital”
  • “Replace fuel filter”

Refund Question:

  • “Refund status”
  • “Refund on rental”
  • “Refund”

Shipping and Delivery Question:

  • “Need you send the link to get my car shipped again”
  • “Car delivery”
  • “Change destination of delivery”

Activation/ Cancellation Question:

  • “Cancel order reservation”
  • “Cancel transfer”
  • “Cancel order”

Account Question:

  • “Password reset”
  • “Cant get into my log in”
  • “App sign in issues”

Website/ Application Question:

  • “Application”

Cards Question:

  • “Changes in my credit card”

Other Question:

  • “Need a title to my truck that was baught from car max”
  • “Bought a truck that I'm trying to register that was previously owned by Carmax”
  • “Warranty info”



CarMax is the largest used-car retailer in the United States. CarMax opened its first store in 1993. CarMax offers hundreds of cars, from Acuras to Volvos, at every store. Each car comes with a 5-Day Money Back Guarantee, and Limited 30-Day Warranty 60Day in Connecticut. Currently, the company operates 100 locations across the country. It is ranked as a FORTUNE 500 company, sold more than 2 million cars, and been named one of FORTUNE magazine's "Best Companies to Work For" five years in a row. According to the CarMax fiscal year 2009 report released on April 2, 2009, the company opened 11 used car superstores, including superstores in 5 new markets. The corporate office of the company is based at 12800 Tuckahoe Creek ParkwayRichmond, VA 23238 The customer service of the company is available at 804 747-0422800 519-1511Customer Relations Specialists are available to assist you Monday through Friday, 8:30 am - 8:00 pm EST.

CarMax reviews and complaints

CarMax is ranked 647 out of 3365 in Dealers category

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