CarMax Phone Numbers and Emails

Toll-Free Number:

  • (800) 519-1511

Customer Service:

  • (800) 925-3612
    Carmax Auto Finance
  • (913) 982-8863
    Reach a car-buying expert
  • (844) 765-5757
    Supplier Inquiries
  • (888) 922-7629 ext 4911
    Unclaimed Property
  • (800) 519-1511
  • (855) 562-4935

Alabama:

  • (205) 994-7242
    2696 John Hawkins Parkway Hoover, AL
  • (334) 350-3594
    2756 Ross Clark Circle Dothan, AL

Arizona:

  • (480) 718-2234
    1480 E. Motorplex Loop Gilbert, AZ
  • (480) 877-3836
    15350 North Hayden Road Scottsdale, AZ

California:

  • (714) 481-8478
    3200 Harbor Boulevard Costa Mesa, CA
  • (661) 282-3243
    6801 Colony Street Bakersfield, CA

Colorado:

  • (970) 541-3931
    3760 Byrd Drive Loveland, CO
  • (719) 208-8624
    4010 Tutt Boulevard Colorado Springs, CO

Connecticut:

  • (203) 859-7344
    121 Frontage Road East Haven, CT
  • (860) 263-6812
    89 Weston Street Hartford, CT

Delaware:

  • (302) 533-4112
    2070 Stafford Way Newark, DE

Florida:

  • (954) 233-6603
    7420 State Road 84 Davie, FL
  • (386) 682-4675
    800 N Tomoka Farms Rd. Daytona Beach, FL

Georgia:

  • (770) 373-8102
    1977 Thornton Road Lithia Springs, GA
  • (470) 655-3947
    3721 Buford Dr Buford, GA

Idaho:

  • (208) 488-6906
    4043 E. Elden Gray Street Meridian, ID

Illinois:

  • (309) 585-3611
    1213 Holiday Drive Bloomington, IL
  • (708) 237-5140
    6540 95th Street Oak Lawn, IL

Indiana:

  • (260) 247-9576
    3705 N Clinton St Fort Wayne, IN
  • (317) 810-8222
    9750 North Gray Road Indianapolis, IN

Investors/ Franchasing:

  • (804) 747-0422 ext 7865

Iowa:

  • (515) 270-7643
    10315 Hickman Rd Urbandale, IA

Kentucky:

  • (502) 493-7814
    9550 Bluegrass Parkway Louisville, KY

Legal:

  • (833) 987-1241
    CCPA Inquiries

Louisiana:

  • (504) 290-5339
    1601 32nd St Kenner, LA
  • (337) 417-8360
    5825 Johnston St Lafayette, LA

Maine:

  • (207) 560-2087
    415 Maine Mall Rd South Portland, ME

Maryland:

  • (410) 931-7908
    10130 York Road Cockeysville, MD
  • (301) 242-9671
    7700 Matapeake Business Dr. Brandywine, MD

Massachusetts:

  • (781) 501-1581
    1320 Boston Providence Turnpike Norwood, MA
  • (978) 716-1030
    161 Andover St. Danvers, MA

Media:

  • (855) 887-2915
    PR Inquiries

Minnesota:

  • (651) 236-9964
    1325 Beam Avenue E. Maplewood, MN
  • (763) 516-9783
    6900 Lakeland Avenue N. Brooklyn Park, MN

Mississippi:

  • (228) 351-9827
    11155 CarMax Way Gulfport, MS
  • (601) 863-7042
    597 Beasley Road Jackson, MS

Missouri:

  • (816) 410-7894
    19010 East Valley View Parkway Independence, MO
  • (636) 387-4263
    4990 N. Service Rd. St. Peters, MO

Nebraska:

  • (402) 289-6930
    17606 Burt Street Omaha, NE

Nevada:

  • (702) 266-8702
    1000 W. Warm Springs Road Henderson, NV
  • (725) 201-6574
    4900 North Rancho Drive Las Vegas, NV

New Hampshire:

  • (603) 263-4012
    300 Keller Street Manchester, NH

New Jersey:

  • (856) 533-1341
    531 Route 38 West Maple Shade, NJ
  • (856) 885-2327
    620 Cross Keys Rd Sicklerville, NJ

New Mexico:

  • (505) 346-6820
    5500 Alameda Blvd. Albuquerque, NM
  • (505) 365-4187
    6800 Cerrillos Rd Santa Fe, NM

New York:

  • (518) 218-4425
    1860 Central Ave Albany, NY
  • (716) 243-4872
    1881 Niagara Falls Boulevard Amherst, NY

North Carolina:

  • (704) 691-6505
    1600 Remount Road Gastonia, NC
  • (910) 213-6923
    521 North McPherson Church Road Fayetteville, NC

Ohio:

  • (513) 830-8449
    12105 Omniplex Court Cincinnati, OH
  • (216) 223-7807
    4900 Pointe Parkway Warrensville Hts, OH

Oklahoma:

  • (405) 529-5924
    1121 East Memorial Road Oklahoma City, OK
  • (405) 253-2847
    2351 Interstate Dr Norman, OK

Oregon:

  • (503) 305-9237
    13750 SE Johnson Rd Milwaukie, OR
  • (503) 207-7389
    9405 SW Cascade Ave. Beaverton, OR

Pennsylvania:

  • (717) 239-7580
    1457 Manheim Pike Lancaster, PA
  • (717) 516-3605
    6555 Carlisle Pike Mechanicsburg, PA

Rhode Island:

  • (401) 473-3390
    153 Bald Hill Rd. Cranston, RI

South Carolina:

  • (864) 558-3678
    2800 Laurens Road Greenville, SC
  • (843) 646-6683
    4649 Factory Store Boulevard Myrtle Beach, SC
  • (843) 769-7112
    712 Savage Road Charleston, SC

Tennessee:

  • (423) 414-3529
    2211 Overnite Drive Chattanooga, TN
  • (615) 807-7962
    4075 Mallory Lane Franklin, TN

Texas:

  • (512) 362-5961
    13300 North I-35 Service Road Southbound Austin, TX
  • (361) 371-6711
    7306 S. Padre Island Dr. Corpus Christi, TX

Utah:

  • (801) 316-6497
    11213 South Jordan Gateway South Jordan, UT

Virginia:

  • (434) 244-7294
    1448 Richmond Road Charlottesville, VA
  • (703) 956-7083
    45210 Towlern Place Sterling, VA

Washington:

  • (425) 412-1290
    21317 Highway 99 Lynnwood, WA
  • (425) 873-3804
    3751 E. Valley Rd Renton, WA

Wisconsin:

  • (414) 214-6311
    11011 W Metro Auto Mall Milwaukee, WI
  • (262) 207-6249
    2441 Kossow Road Waukesha, WI

CarMax Emails:

Customer Service
Carmax Foundation, Supplier Inquiries, Unclaimed Property
Investors/ Franchising
Legal
Copyright Infringement Inquiries, Privacy Inquiries
Media
Marketing Inquiries, Opt-out of Marketing Emails, PR Inquiries
Technical Support
More phone numbers and emails Less phone numbers and emails

CarMax Contact Information

CarMax Website:

CarMax Online Chat:

Corporate Office Address:

CarMax Business Services, LLC
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States

Other Info (opening hours):

CarMax Auto Finance

Attn: Customer Service

P.O. Box 440609

Kennesaw, GA 30160

Fax:

+1(804) 217-6819
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CarMax Rating Based on 407 Reviews

Rating details

1.9
more details
Customer service
Product or Service Quality
Website
Location

Rating stats

Rating trend

Summary of CarMax Customer Service Calls

585 TOTAL
CALLS
02:35 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call CarMax Customer Service?

Payments and Charges Question:

  • “Payment”
  • “Trying to pay a bill”
  • “Payments”

Request for Information Question:

  • “Find out when I'm getting my license platr”
  • “I need the number for roadside assistance”
  • “Maxcare assistance”

Product/ Service Question:

  • “Loaner broke down”
  • “Trying to buy a car”
  • “Problems buying”

Staff Question:

  • “Roadside service”
  • “Customer service”
  • “Not happy with service”

Employment Question:

  • “Job i have car hauler”
  • “Payoff amount”
  • “Job”

Return/ Replace Question:

  • “Want a key replacement”
  • “Change appt time”
  • “I need a replacement car while my is worked on”

Shipping and Delivery Question:

  • “Change destination of delivery”
  • “Shipping”
  • “Need to get the name of my warranty company”

Activation/ Cancellation Question:

  • “Cancel transfer”
  • “Cancel order”
  • “To cancel my application”

Refund Question:

  • “Refund”
  • “Wont refund money on work not performed”

Account Question:

  • “Cant get into my log in”
  • “App sign in issues”
  • “To get account information to bring account up-to-date”

Website/ Application Question:

  • “Application”

Cards Question:

  • “Changes in my credit card”

Other Question:

  • “Stuck”
  • “Warranty”
  • “Problems with car”

About

Top CarMax Services

Repair, Customer Care, Oil Change

Top CarMax Products

Maxcare Protection Plan, Commercial

CarMax Pros and Cons

Pros: Variety of cars, Selection of cars, Friendly, Sales associate was pleasant, Nice showroom

Cons: Customer service, Service manager, Car histories, Lies and lack of professionalism, Customer service after purchase

Summary

CarMax is the largest used-car retailer in the United States. CarMax opened its first store in 1993. CarMax offers hundreds of cars, from Acuras to Volvos, at every store. Each car comes with a 5-Day Money Back Guarantee, and Limited 30-Day Warranty 60Day in Connecticut. Currently, the company operates 100 locations across the country. It is ranked as a FORTUNE 500 company, sold more than 2 million cars, and been named one of FORTUNE magazine's "Best Companies to Work For" five years in a row. According to the CarMax fiscal year 2009 report released on April 2, 2009, the company opened 11 used car superstores, including superstores in 5 new markets. The corporate office of the company is based at 12800 Tuckahoe Creek ParkwayRichmond, VA 23238 The customer service of the company is available at 804 747-0422800 519-1511Customer Relations Specialists are available to assist you Monday through Friday, 8:30 am - 8:00 pm EST.

CarMax reviews and complaints

CarMax is ranked 714 out of 4463 in Dealers category

Area Served

USA

Payment Methods

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