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Contact CarMax Customer Service

How to Reach a Person at CarMax

Verified Contact Information

Toll-Free Number:

  • 1-800-519-1511
Call customer service
Send Message

Customer Service:

  • 1-661-282-3016
    Bakersfield, CA
  • 1-225-663-7292
    Baton Rouge, LA
  • 1-309-661-1350
    Bloomington, IL
  • 1-561-738-2440
    Boynton Beach, FL
  • 1-763-560-9329
    Brooklyn Park, MN
  • 1-410-931-7908
    Cockeysville, MD
  • 1-719-313-4860
    Colorado Springs, CO
  • 1-978-774-9370
    Danvers, MA
  • 1-203-859-7231
    East Haven, CT
  • 1-260-247-9560
    Fort Wayne, IN
  • 1-480-518-8101
    Gilbert, AZ
  • 1-228-351-9805
    Gulfport, MS
  • 1-205-985-0556
    Hoover, AL
  • 1-616-285-5776
    Kentwood, MI
  • 1-502-499-1866
    Louisville, KY
  • 1-208-322-3535
    Meridian, ID
  • 1-913-384-6697
    Merriam, KS
  • 1-302-737-7809
    Newark, DE
  • 1-913-982-8863
    Reach a car-buying expert
  • 1-770-280-6200
    Roswell, GA
  • 1-207-535-2950
    South Portland, ME
  • 1-844-765-5757
    Supplier Inquiries
  • 1-855-562-4935
    Transportation
  • 1-888-922-7629 ext 4911
    Unclaimed Property
  • 1-972-721-0500

Accounting/ Billing:

  • 1-800-925-3612
    Carmax Auto Finance Account

Investors/ Franchising:

  • 1-804-747-0422 ext 7865

Legal:

  • 1-833-987-1241
    CCPA Inquiries

Media:

  • 1-855-887-2915
    PR Inquiries

CarMax Emails:

Customer Service
CarMax Cybersecurity Team, Carmax Foundation, Supplier Inquiries, Unclaimed Property
Investors/ Franchising
Legal
Copyright Infringement Inquiries, Privacy Inquiries
Media
Marketing Inquiries, Opt-out of Marketing Emails, PR Inquiries
Technical Support

CarMax Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular CarMax Phone Number
1 (800) 519-1511
Average Hold Time
00:02:23
Average Calls duration
3 minutes
Most Popular CarMax Email Address
carmax_customer_relations@carmax.com
CarMax Live Agent Availability
17% of callers successfully reach a real person
Issue Resolution Rate
Low (12% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Carmax Customer Service?

Most Popular Number:

(800) 519-1511
Total calls: 1 197 Issues resolved: 35 Last call: May 5, 2026

CarMax, a renowned automotive retailer in the US, offers a hassle-free car-buying experience. With a wide selection of pre-owned vehicles and transparent pricing, CarMax strives to ensure customer satisfaction. The Carmax headquarters phone number is 1-800-519-1511 - with this number, and you can get in touch with a car-buying expert.

Alternatively, you can reach out to a Carmax Auto Finance expert at 1-800-925-3612. Carmax’s dedicated customer care team is ready to provide support regarding vehicle availability, financing options, trade-ins, warranties, and more.

CarMax customer service is available during extended hours for your convenience. You can contact them from Monday to Friday between 8 AM and 10 PM ET and on Saturdays from 9 AM to 6 PM ET.

Reach out to their knowledgeable team for assistance with any inquiries or concerns you may have. CarMax is committed to providing excellent support during these specified hours to ensure a seamless car buying experience.

If you wish to contact CarMax via mail, you can send your correspondence to CarMax’s headquarters located at 12800 Tuckahoe Creek Parkway, Richmond, VA 23238. While sending a direct mail, make sure to include all necessary details, such as your contact information and a clear explanation of your inquiry or issue, to facilitate a prompt response.

Alternatively, if you prefer to communicate with CarMax over the phone, you can reach their customer service team at 1-800-519-1511. They are available to assist you and address any questions or concerns you may have.

PissedConsumer Club

Contact Information

CarMax Website:

CarMax Help Center:

Corporate Office Address:

CarMax Enterprise Services, LLC
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States

Other Info (opening hours):

Mailing Address:

CarMax Auto Finance

Attn: Customer Service

P.O. Box 440609

Kennesaw, GA 30160


Other Locations:

3100 Spur 482

Irving, TX 75062


2696 John Hawkins Parkway

Hoover, AL 35244

More contact details

Fax:

+1(804) 217-6819

Summary of CarMax Customer Service Calls

1.7K TOTAL
CALLS
02:57 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call CarMax?

Payments and Charges Question:

  • “Pay my bill”
  • “Payments”
  • “Pay down payment”

Product/ Service Question:

  • “Vehicle warranty 2018 Cadillac xt5”
  • “Complaint”
  • “Warranty information”

Request for Information Question:

  • “Maxcare information”
  • “I need help”
  • “Ask about warranty”

Staff Question:

  • “This is Marshall Boyer. Elevation Chevrolet has my Buick Canada and has been trying to get you to approve service on car. They are having trouble getting this approval”
  • “Very bad service, but communication”
  • “Service warranty”

Employment Question:

  • “1099R form”
  • “Pay off”
  • “Recognize great job”

Return/ Replace Question:

  • “To change hours of approved vaca5ion”
  • “Want to change an approved vacation hours”
  • “Oil change”

Refund Question:

  • “Car refund”
  • “Refund”
  • “Due a refund”

Account Question:

  • “Verify agent”
  • “Repair member Deidra”
  • “Try to find car door code”

Shipping and Delivery Question:

  • “PArts ordered for my vehicle and I have not gotten it yet and its been over 5 months.”
  • “Shipping”
  • “To call police the police in Henvsrsoen Nv to your Carmax location”

Activation/ Cancellation Question:

  • “Reservation of car cancellation”
  • “Reservation cancellation”
  • “Cancel order”

Cards Question:

  • “Wont take my credit cards: visa or amex”
  • “Changes in my credit card”

Website/ Application Question:

  • “Application”

Other Question:

  • “Sell a car”
  • “Checks”
  • “Get my car they said computer died”

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Frequently Asked Questions

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The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

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