Carmax Contact Information

CARMAX AUTO FINANCE:

  • (800) 925-3612

Customer Relations:

  • (800) 519-1511

Customer Service:

  • (855) 562-4935

SUPPLIER INQUIRIES:

  • (844) 765-5757

UNCLAIMED PROPERTY:

  • (888) 922-7629

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Currently you can call only US numbers.

Headquarters Address:

CarMax Home Office
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States

Other Info:

Customer Relations Specialists are available to assist you Monday through Friday, 9:00 am - 8:00 pm EST.

Social Networks:

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Summary of Carmax Customer Service Calls

27 TOTAL CALLS
89% SUCCESSFUL CONNECTIONS
02:19 AVG CALL DURATION
18% ISSUES RESOLVED

Customers Contact Carmax to Ask about:

Payments and Charges:

  • “Payments”
  • “Late Payment”

Other:

  • “I want them to buy my car”
  • “Road side assistance”
  • “Vehicle Title Number”

Carmax Rating Stats

1.9 out of 5 stars
based on 297 reviews
See all 1110 reviews reviews

Rating stats

  1. 136 reviews
  2. 88 reviews
  3. 41 reviews
  4. 18 reviews
  5. 14 reviews

About Carmax

Top 5 Carmax Services

Repair, Customer Care, Oil Change, Trade-in, Loan

Top 5 Carmax Products

Maxcare Protection Plan, Protection Plan

Top 5 Likes about Carmax

Friendly, Ease of the process, Staff, Nice showroom, Variety of cars

Top 5 Dislikes about Carmax

Customer service, Service manager, Car histories, Professionalism, Lies and lack of professionalism

Summary

CarMax is the largest used-car retailer in the United States. CarMax opened its first store in 1993. CarMax offers hundreds of cars, from Acuras to Volvos, at every store. Each car comes with a 5-Day Money Back Guarantee, and Limited 30-Day Warranty 60Day in Connecticut. Currently, the company operates 100 locations across the country. It is ranked as a FORTUNE 500 company, sold more than 2 million cars, and been named one of FORTUNE magazine's "Best Companies to Work For" five years in a row. According to the CarMax fiscal year 2009 report released on April 2, 2009, the company opened 11 used car superstores, including superstores in 5 new markets. The corporate office of the company is based at 12800 Tuckahoe Creek ParkwayRichmond, VA 23238 The customer service of the company is available at 804 747-0422800 519-1511Customer Relations Specialists are available to assist you Monday through Friday, 8:30 am - 8:00 pm EST.

Carmax reviews and complaints

Carmax is ranked 519 out of 4527 in Dealers category

Area Served

USA

Payment Methods

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Carmax Stats

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Number of Comments

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Number of Calls

No calls for this period.

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