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Summary of Carmax Customer Service Calls

22 TOTAL CALLS
91% SUCCESSFUL CONNECTIONS
02:33 AVG CALL DURATION
10% ISSUES RESOLVED

Customers Contact Carmax to Ask about:

Payments and Charges:

  • “Late Payment”
  • “Payments”

Other:

  • “Road side assistance”
  • “Vehicle Title Number”
  • “A reason”

About Carmax

Top 5 Carmax Services

Repair, Customer Care, Oil Change, Trade-in, Loan

Top 5 Carmax Products

Maxcare Protection Plan, Protection Plan

Top 5 Likes about Carmax

Friendly, Ease of the process, Staff, Nice showroom, Variety of cars

Top 5 Dislikes about Carmax

Customer service, Service manager, Car histories, Professionalism, Lies and lack of professionalism

Summary

CarMax is the largest used-car retailer in the United States. CarMax opened its first store in 1993. CarMax offers hundreds of cars, from Acuras to Volvos, at every store. Each car comes with a 5-Day Money Back Guarantee, and Limited 30-Day Warranty 60Day in Connecticut. Currently, the company operates 100 locations across the country. It is ranked as a FORTUNE 500 company, sold more than 2 million cars, and been named one of FORTUNE magazine's "Best Companies to Work For" five years in a row. According to the CarMax fiscal year 2009 report released on April 2, 2009, the company opened 11 used car superstores, including superstores in 5 new markets. The corporate office of the company is based at 12800 Tuckahoe Creek ParkwayRichmond, VA 23238 The customer service of the company is available at 804 747-0422800 519-1511Customer Relations Specialists are available to assist you Monday through Friday, 8:30 am - 8:00 pm EST.

Carmax reviews and complaints

Carmax is ranked 413 out of 4342 in Dealers category

Area Served

USA

Payment Methods

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