State: Connecticut Product: Carmax Oil Change Clear all filters (4 of 38 reviews match)
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Carmax Oil Change Review

2.5
Details
I had an appointment in carmax at 9 am, my car is making a noise and while Im at carmax I ask for an oil change. 7 hrs 1/2 later all they did was an oil change and my car was still making the noise, oh and by the way the mechanic put in the wrong oil not synthetic all the while the oil cap says synthetic only.
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Review
#912115 Review #912115 is a subjective opinion of poster.
Service
Carmax Oil Change
Reason of review
Order processing issue
1.0
Details
me and my husband bought a car at carmax in 2013 may it has been back to their service for repair 6 times it needs everything they patch it give it back to you.... next three months it needs to be towed again.... three times in one year it has been towed ...car max is...
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Review
#565178 Review #565178 is a subjective opinion of poster.
Service
Carmax Oil Change
Pros
  • Nice showroom
Cons
  • Car histories
  • Their cars
  • Lies
Reason of review
Damaged or defective
Loss
$10000
I bought my very first car at Carmax in Hartford CT. I was so proud of my Jaguar S-Type. My sales person assured me that it was a good car and told me they went through a list of possible issues and everything checked out. I felt confident and happy about the decision...
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2 comments
Anonymous
#749057

Well, that car is known for having loads of problems. Just because you bought it from carmax doesn't mean that it magically won't develop future problems which normally happen to that car.

But still, forgetting to put the dipstick back in the car after an oil change is unexcusable

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Review
#456447 Review #456447 is a subjective opinion of poster.
Service
Carmax Oil Change
Loss
$13000

Carmax in East Hartford, Connecticut - Wasted my time & money

From the time i bought my car to now, which equals 2 years. Ive been to carmax service center about 20 times UNWANTINGLY!! There so called check list that they do before they sell the car is the most inaccurate thing out. in the first 2 months 3 of the things on the list went wrong. while having work done on my car these people left out my oil dipstick and holder along with some bolts. The next month i went for an oil change and the mechanics asked me if i knew that several parts from my car were missing. I called CarMax and apparently they were just lying around. UGGGHHHHH!!!! FOR A WHOLE MONTH!! Buying my 1st car has been the WORST experience EVER!!!
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1 comment
Anonymous
#392698

there is no check list anymore. it's called change the oil, give it a wash and ready for sale.

"if something is wrong we'll worry about it later". hmmm.....

Review
#279907 Review #279907 is a subjective opinion of poster.
Service
Carmax Oil Change

Contact Carmax Customer Service

Website:
www.carmax.com
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

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