Update by user Sep 10, 2012
Well as of 9/10/2012 and numerous letters to both the Hartford CT dealership where I bought the car, and to the Corporate offices they simple just ignore the issue.
So now I\'ve filed the paperwork for small claims court and will take it up there.
Just remember that if you buy a car from these folks... they dont stand behind it and they just don\'t care.!!
Original review posted by user Aug 10, 2012
Carmax of Hartford painted the factory wheels on a 2010 Infiniti G37S convertable that had only 17K miles on the car. The painted finish began to peel off just a few weeks after buying it.
This was done without my knowledge so when I brought the car to the Infinity dealer (as it's still under OEM warranty) I was told they had been painted, the warranty was now voided on the wheels, and there was nothing Infinity could do since carmax painted the wheels.
The wheels original OEM finish is now destroyed and the cost of each to replace os $780, so the total cost is $3,120. carmax has REFUSED to answer my letter and even the CHAIRMAN (William Tiefel) has refused to answer a letter sent directly to him.
Monetary Loss: $3120.