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5.0
Details
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
I just purchased a new to me 2015 Dodge Ram Express 1500 from your Sanford location. My salesperson there (Andy) is truly amazing and he should be recognized for his superior customer service skills. With that said, I feel I was let down by carmax and their inspection....
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Review
#1242301 Review #1242301 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection
Reason of review
Bad quality
2.2
Details
With cash we purchased a 2008 Rav4 from CarMax in Federal Heights, CO. Their so-called 125 Point Inspection is a total joke. After taking our Rav4 to our mechanic (who is one of Carmax's RepairPal partners) for a pre-sale inspection, our mechanic informed us that the...
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Review
#1644441 Review #1644441 is a subjective opinion of poster.
Product
2008 Toyota Rav4 Car
Reason of review
Damaged or defective
Loss
$17900
Preferred solution
Full refund
I am SERIOUSLY done with CarMax. Over the past 15 years, I have purchased 4 vehicles and have never had an issue as I currently experienced in my last purchase. A few months ago, I purchased a BMW 328i for a second vehicle. The BMW 328i did not have many miles on it...
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Review
#1689137 Review #1689137 is a subjective opinion of poster.
Reason of review
Poor customer service
2.2
Details
I was shopping for a car at Carmax website in Loveland , CO. and I had found one I liked so I did a pre qualify on there website entering the information they asked for. For the income amount I entered the annual amount that I get because from previous applications I...
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Review
#1732415 Review #1732415 is a subjective opinion of poster.
Service
Carmax Auto Loan
Reason of review
Poor customer service
Tags
  • Horrilbe Customer Service

Carmax review in Santa Rosa, California: Keys r locked in vechicle

Keys are locked in car I need roadside assistance my phone is in side
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Review
#1703843 Review #1703843 is a subjective opinion of poster.
Reason of review
Poor customer service

Carmax review in Huntsville, Alabama: Un professional sales team

1.0
Details
I have a pre-approval with 3,000 to put down and have struggled for 2 full days to get a salesperson to call me back. I already have a car in mind and on hold but the dealership is an hour south of me so id like to know 100% about payment amounts and what I will need to bring with me. If I call them and somehow actually talk to a sales associate they give me a line about how busy they are and promise to call me back very soon which never happens. I am so infuriated right now. I am a customer too and deserve 10 minutes of their time!
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Review
#1655943 Review #1655943 is a subjective opinion of poster.
Service
Carmax Sales Representative
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.1
Details
My wife and I were thinking of buying a car from Carmax but downsizing from two vehicles to one. First, they did not even come close to what we were asking but offered to buy my wife's Tahoe. I knew what the payoff was in her car and they showed us what they would give...
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Review
#1614786 Review #1614786 is a subjective opinion of poster.
Pros
  • Sales associate was pleasant
Cons
  • Insincerity
  • Not honest
Reason of review
You lie
Loss
$2300
Preferred solution
I should not have to pay for your mistake
Tags
  • Waste Of Time

Carmax review in Louisville, Kentucky: Horible

1.0
Details
we were approved on a vehicle as a disalbled veteran they denied hold ing a check until the fourth of next month my daughter is about to deliver her third child and has no transportation CarMax in Louisville is pathetic knowing I get paid once a month I was willing to use all of my social security check in trying to help her out but the attitude I got was pathetic they have held checks from me and my family 2 times before but they changed their management staff and their sales staff with an I do not care attitude.
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Review
#1621736 Review #1621736 is a subjective opinion of poster.

Carmax review in San Jose, California: Scam calls

scam call after getting an appraisal on a car do not recommend stay away if you can
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Review
#1668071 Review #1668071 is a subjective opinion of poster.
Pros
  • Variety of cars
Reason of review
Poor customer service
1.1
Details
Just left Car Max of King of Prussia the staff was nice but they had a lot of tricks up their selves. The staff member whom completed the final sale, Fatima decided to finalize my sales paper with taxes titles and monthly payment over the next 72 months at $428.00 a...
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1 comment
John d
#1738003

Thank you. You just help me do my own math I knew I was not crazy I’m so glad I went with my gut I was getting a 2016 Chevrolet Cruze LT with 43 thousand miles for $13,598 dollars they wanted me to pay $420 for 72 months I knew something was wrong with that figure thank you

Review
#1595106 Review #1595106 is a subjective opinion of poster.
Service
Carmax Sales Representative
Reason of review
Pricing issue