1.0
Details
Very true about CarMax being a huge scam for car buyers. In 2014 or so, I traded in my 2005 Camry for a 2012 Buick LaCrosse hybrid sedan at CarMax in Omaha, NE. Was told I had 5 days to change my mind bring the car back, get mine back and get a refund. I bought it on a...
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Review
#1670378 Review #1670378 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
2.2
Details
I was shopping for a car at Carmax website in Loveland , CO. and I had found one I liked so I did a pre qualify on there website entering the information they asked for. For the income amount I entered the annual amount that I get because from previous applications I...
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Review
#1732415 Review #1732415 is a subjective opinion of poster.
Service
Carmax Auto Loan
Pros
  • Selection of cars
Cons
  • Financing and there car appraisels are low
Reason of review
Poor customer service
Tags
  • Horrilbe Customer Service

Beware of what you buy | Carmax review

1.0
Details
I bought a 2014 Corolla with lo miles and the CarMax dealer in king of Prussia inspected it but when i took it to my regular mechanic last September for the next inspection they found that the tires were well dryrotted on the inside sidewalls, meaning the tires had been turned to face inside!
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Review
#1761606 Review #1761606 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection
Pros
  • Selection of cars
Cons
  • State inspection documented falsley
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Let the company propose a solution
1.9
Details
I would like to inform you all of the horrible customer service I received from the business manager at the Tallahassee location. I spoke with the office there to cancel my warranty. He was ok, but seemed unsure of the knowledge he was giving me, as if he were very new...
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Review
#1669932 Review #1669932 is a subjective opinion of poster.
Service
Carmax Manager
Reason of review
Poor customer service
Preferred solution
price recudtion or termination of employment of Business manager
2.7
Details
Not happy with my experience. This dealership has a lot of good reviews, and the place is nice and clean. To be fair I may have just gotten a poor salesmen. Alas one bad experience reflects on the entire company. I arranged for financing in advance, sent in everything...
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2 comments
davemcarthur
#1675300

I do have to say that Carmax management did contact me and apologize for the experience I had with the Sanford store. By that time I had already made a deal with Carvana.com on the same model and year vehicle with lower mileage and a better price, so in a round about way, I guess he did me a favor.

My experience with Carvana was the diametric opposite of that of Carmax. It was a very smooth and pleasant car buying experience.

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Review
#1516642 Review #1516642 is a subjective opinion of poster.
Service
Carmax Loan
Cons
  • Poor attitude from sales person
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • sales person
5.0
Details

Update by user Oct 03, 2019

Ax care arranty

Original review posted by user Oct 03, 2019

We purchased a 2013 Jeep Wrangler unlimited Sahara. Beautiful Jeep with 127k miles we were assured with the maxcare we would be fine cause it covers everything Well not even two months later the vehicle was taken in to Carnax cause the a/c was not...
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Review
#1670508 Review #1670508 is a subjective opinion of poster.
Service
Carmax Repair
Cons
  • Manager said they would call never herd back
Reason of review
Warranty issue
Loss
$3000
Preferred solution
Let the company propose a solution
2.2
Details
With cash we purchased a 2008 Rav4 from CarMax in Federal Heights, CO. Their so-called 125 Point Inspection is a total joke. After taking our Rav4 to our mechanic (who is one of Carmax's RepairPal partners) for a pre-sale inspection, our mechanic informed us that the...
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Review
#1644441 Review #1644441 is a subjective opinion of poster.
Product
2008 Toyota Rav4 Car
Reason of review
Damaged or defective
Loss
$17900
Preferred solution
Full refund

THEY ARE AWFUL AND SHOULD BE CLOSED DOWN! | Carmax review from Branford, Connecticut

1.0
Details
i PURCHASED A CAR FROM THE EAST HAVEN, CT STORE IN APRIL OF 2016 - WAS ASSURED THAT THE CAR WAS IN NO ACCIDENTS - NOT TRUE. WHEN I WENT TO TRADE THE CAR IN THE CAR WAS IN A FRONT END COLLISION AND NEVER REPORTED TO ME ! CARMAX, JOE FROM EAST HAVEN THINKS IT IS FUNNY AND WILL DO NOTHING TO REMEDY THE SITUATION! THE CAR WILL NOT TRADE IN NOR PASS THE EMISSIONS TESTING !
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Review
#1686109 Review #1686109 is a subjective opinion of poster.
Service
Carmax Mercedes Car Trade-in
Reason of review
Bad quality
Loss
$14000

Don’t do it | Carmax review from San Antonio North, Texas

1.0
Details
They will ruin your credit by continuing to apply for loans even if you tell them you already purchased elsewhere!
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Review
#1726198 Review #1726198 is a subjective opinion of poster.
Pros
  • Ease of shoipping from home
Cons
  • There are too many to list
Reason of review
check my credit even after I told them I was not interested
Loss
$2000
Preferred solution
Let the company propose a solution
Tags
  • Horrilbe Customer Service
I am SERIOUSLY done with CarMax. Over the past 15 years, I have purchased 4 vehicles and have never had an issue as I currently experienced in my last purchase. A few months ago, I purchased a BMW 328i for a second vehicle. The BMW 328i did not have many miles on it...
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Review
#1689137 Review #1689137 is a subjective opinion of poster.
Reason of review
Poor customer service