filters
State:
Show
City:
Show
Product:
Show
Twice Carmax failed! We found a car we wanted on Carmax's website. We had the loan pre-approved. First time, we put the car on hold via the website and later that night requested it transferred to the Bristol office. Next morning, no phone call. We finally call...
Read more
1.0
I liked
  • Website looks like it works
I didn't like
  • Terrible transfer policies
  • How the website worked or did not work
  • Worthless employees
#1349980
Show

Carmax - Payments

I couldn't talk to anybody because of it being Sunday
#1345023
2018 Tahoe White Low Miles Carmax Fairfield Called and went through the details and condition of the SUV with Sales person Larry. Only after being assured his description of the SUV met our needs picked up the family an drove 1 1/2 hours . Asked him if he knew how to...
Read more
user22618545
user22618545

The average markup is 3500 dollars up..one would expect better cars and service

user22618545
user22618545

up, one would expect better cars

1.0
I liked
  • Leaving
I didn't like
  • Anything everything about carmax sucks
#1340463
PURCHASED A CAR IN MARCH , AND CAR IS UNDRIVEABLE NOW (AUGUST). CONTACTED CAR MAX SERVICE TO GET MY CAR TOWED THERE. THEY HAVE NO APPOINTMENTS AVAILABLE UNTIL AFTER LABOR DAY (1 WEEK). YOU WOULD THINK THAT THEY WOULD ALWAYS HAVE SPACE FOR EMERGENCY SITUATIONS FOR...
Read more
#1340039
My daughter found the car she wanted on carmax. we already had preapproval on the car loan. Later that day she requested to have it transferred. They couldn’t find it. She had email confirmations and everything. The local office called four days later and said someone...
Read more
1.0
#1336882
Terrible place to do ANY business with. We were given a decent trade in on our car so decided to sell to Carmax. They realized a problem with the way it had been entered and were told it’s a quick fix. We were left for 30 minutes, so tried to find our finance officer -...
Read more
1.0
#1330568
Show

Carmax - Car Warranties

I recently purchased a Ford Escape at the Sterling VA Carmax location. The only negative comment I have is for car buyers to know the manufacturer’s warranty on the car you are purchasing. Carmax will try to sell you a warranty from them which is quite pricey. Ask questions.
#1327699
By Far the worst experience that I have ever had when purchasing a vehicle form CarMax. I have purchased 5 vehicles over the pas few years from CarMax. This past month I purchase a Ford F150. When I went to look at the truck they told me it was in the shop having the...
Read more
1.9
I didn't like
  • State inspection documented falsley
#1327598
I bought my car in 2012...desperate and had no choice but to sign a 6 year contract. I had some setbacks on payments and asked for help and they (Carmax) told me that I could skip some payments and pay it at the end of my contract. Well fast forward to this year. I...
Read more
Anonymous
Anonymous

Pay your bills on time and you won't have this problem. A 6 year contract is crazy. Next time buy a car you can afford.

2.3
I liked
  • Car
I didn't like
  • Finance team
#1322143
I was a former mechanic for this company. As a small company using Circuit City as a mother company, all was great. Problems begain when CarMax gain it's Independence. What was considered unsellable frame damage changed. Upper management and buyers would override our...
Read more
1.9
#1321421