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Scam calls | Carmax review from San Jose, California

scam call after getting an appraisal on a car do not recommend stay away if you can
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Review
#1668071 Review #1668071 is a subjective opinion of poster.
Pros
  • Variety of cars
Reason of review
Poor customer service

Payoff | Carmax review from Hattiesburg, Mississippi

Need papers faxed today but they are saying it’s going to take one to two business days to fax.. That’s crazy
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Review
#1661634 Review #1661634 is a subjective opinion of poster.
Reason of review
Problems with payment

Un professional sales team | Carmax review from Huntsville, Alabama

1.0
Details
I have a pre-approval with 3,000 to put down and have struggled for 2 full days to get a salesperson to call me back. I already have a car in mind and on hold but the dealership is an hour south of me so id like to know 100% about payment amounts and what I will need to bring with me. If I call them and somehow actually talk to a sales associate they give me a line about how busy they are and promise to call me back very soon which never happens. I am so infuriated right now. I am a customer too and deserve 10 minutes of their time!
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Review
#1655943 Review #1655943 is a subjective opinion of poster.
Service
Carmax Sales Representative
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.2
Details
With cash we purchased a 2008 Rav4 from CarMax in Federal Heights, CO. Their so-called 125 Point Inspection is a total joke. After taking our Rav4 to our mechanic (who is one of Carmax's RepairPal partners) for a pre-sale inspection, our mechanic informed us that the...
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Review
#1644441 Review #1644441 is a subjective opinion of poster.
Product
2008 Toyota Rav4 Car
Reason of review
Damaged or defective
Loss
$17900
Preferred solution
Full refund
1.0
Details
Fraud - Carmax review
Fraud - Carmax review
Fraud - Carmax review

Update by user Aug 31, 2019

If you can not guarantee a car was not invovled in accidents why don't you tell the customers to do a ppi on them? how can the customers rely on what you guys do...I have paid 36k in total for this car and now within a year I learnt the car had 2 major accidents...what...

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Review
#1641514 Review #1641514 is a subjective opinion of poster.
Service
Carmax Customer Care
Cons
  • Fraudlent dealership practice
Reason of review
Pricing issue
Loss
$6000
Preferred solution
Price reduction
I knew something was not right with this place. My consultant seems like the devil himself all I get from him is lies. First off nothing about the experience seems right and in my gut I know I need to just wait cause I know if I buy this car I’m going to regret it. The...
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Review
#1634522 Review #1634522 is a subjective opinion of poster.
Service
Carmax Estimate
Cons
  • Rip offs
Reason of review
Bad quality
1.0
Details

Update by user Aug 13, 2019

will not recommend or go back this is nothing but a fancy buy here pay here lot who takes advantage of poor people not caring at all

Original review posted by user Aug 13, 2019

all they care about is money as a disabled vet and with a daughter that is pregnant about to deliver tried to help her get transportation...
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Review
#1621748 Review #1621748 is a subjective opinion of poster.
Cons
  • Customer relations pathetic
Reason of review
Poor customer service
Loss
$11
Preferred solution
will not go back
Tags
  • used vehicles purchase

Horible | Carmax review from Louisville, Kentucky

1.0
Details
we were approved on a vehicle as a disalbled veteran they denied hold ing a check until the fourth of next month my daughter is about to deliver her third child and has no transportation CarMax in Louisville is pathetic knowing I get paid once a month I was willing to use all of my social security check in trying to help her out but the attitude I got was pathetic they have held checks from me and my family 2 times before but they changed their management staff and their sales staff with an I do not care attitude.
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Review
#1621736 Review #1621736 is a subjective opinion of poster.
1.1
Details
My wife and I were thinking of buying a car from Carmax but downsizing from two vehicles to one. First, they did not even come close to what we were asking but offered to buy my wife's Tahoe. I knew what the payoff was in her car and they showed us what they would give...
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Review
#1614786 Review #1614786 is a subjective opinion of poster.
Pros
  • Sales associate was pleasant
Cons
  • Insincerity
  • Not honest
Reason of review
You lie
Loss
$2300
Preferred solution
I should not have to pay for your mistake
Tags
  • Waste Of Time

I want to know how much down for the nissan pathfounder | Carmax review from Antioch, Tennessee

I saw this truck on Facebook when i call they say it no such thing
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Review
#1614014 Review #1614014 is a subjective opinion of poster.