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1.0
Details
Carmax - Fraud
Carmax - Fraud
Carmax - Fraud

Update by user Aug 31

If you can not guarantee a car was not invovled in accidents why don't you tell the customers to do a ppi on them? how can the customers rely on what you guys do...I have paid 36k in total for this car and now within a year I learnt the car had 2 major accidents...what...

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Review
#1641514 Review #1641514 is a subjective opinion of poster.
Service
Carmax Customer Care
Cons
  • Fraudlent dealership practice
Reason of review
Pricing issue
Loss
$6000
Preferred solution
Price reduction
I knew something was not right with this place. My consultant seems like the devil himself all I get from him is lies. First off nothing about the experience seems right and in my gut I know I need to just wait cause I know if I buy this car I’m going to regret it. The...
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Review
#1634522 Review #1634522 is a subjective opinion of poster.
Service
Carmax Estimate
Cons
  • Rip offs
Reason of review
Bad quality
1.0
Details

Update by user Aug 13

will not recommend or go back this is nothing but a fancy buy here pay here lot who takes advantage of poor people not caring at all

Original review posted by user Aug 13

all they care about is money as a disabled vet and with a daughter that is pregnant about to deliver tried to help her get transportation...
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Review
#1621748 Review #1621748 is a subjective opinion of poster.
Cons
  • Customer relations pathetic
Reason of review
Poor customer service
Loss
$11
Preferred solution
will not go back
Tags
  • used vehicles purchase

Carmax in Louisville, Kentucky - Horible

1.0
Details
we were approved on a vehicle as a disalbled veteran they denied hold ing a check until the fourth of next month my daughter is about to deliver her third child and has no transportation CarMax in Louisville is pathetic knowing I get paid once a month I was willing to use all of my social security check in trying to help her out but the attitude I got was pathetic they have held checks from me and my family 2 times before but they changed their management staff and their sales staff with an I do not care attitude.
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Review
#1621736 Review #1621736 is a subjective opinion of poster.
1.1
Details
My wife and I were thinking of buying a car from Carmax but downsizing from two vehicles to one. First, they did not even come close to what we were asking but offered to buy my wife's Tahoe. I knew what the payoff was in her car and they showed us what they would give...
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Review
#1614786 Review #1614786 is a subjective opinion of poster.
Pros
  • Sales associate was pleasant
Cons
  • Not honest
  • Insincerity
Reason of review
You lie
Loss
$2300
Preferred solution
I should not have to pay for your mistake
Tags
  • Waste Of Time

Carmax in Antioch, Tennessee - I want to know how much down for the nissan pathfounder

I saw this truck on Facebook when i call they say it no such thing
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Review
#1614014 Review #1614014 is a subjective opinion of poster.
I trade my Nissan titan se crew 2009 with a little over 128,000 miles in good condition and they offered me only $7500.i checked on Kelly blue book and could have gotten over $10,000 for it.i traded it for a 2015 dodge ram 1500 Laramie crew cab loaded.very nice...
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Review
#1608267 Review #1608267 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$1500
Preferred solution
Let the company propose a solution
Tags
  • Defected Vehicles

Carmax in District 2 Ellicott City, Maryland - Service

1.0
Details
Carmax service repairs are not completed in house. Repairs are contracted out. Your car will be held for days for minor repairs and weeks for major repairs. Or minor issues maybe over looked by inexperienced mechanics until issues become chronic.
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Review
#1598542 Review #1598542 is a subjective opinion of poster.
Pros
  • Efficient car buying process
  • Salespeople
Cons
  • Car histories
  • Service department inexperienced
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Car repairs
Tags
  • dishonest
1.1
Details
Just left Car Max of King of Prussia the staff was nice but they had a lot of tricks up their selves. The staff member whom completed the final sale, Fatima decided to finalize my sales paper with taxes titles and monthly payment over the next 72 months at $428.00 a...
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1 comment
VigorousPolarBear
#1738003

Thank you. You just help me do my own math I knew I was not crazy I’m so glad I went with my gut I was getting a 2016 Chevrolet Cruze LT with 43 thousand miles for $13,598 dollars they wanted me to pay $420 for 72 months I knew something was wrong with that figure thank you

Review
#1595106 Review #1595106 is a subjective opinion of poster.
Service
Carmax Sales Representative
Reason of review
Pricing issue

Carmax in Gainesville, Florida - Discrimination

1.0
Details
I went to buy a car and was told that I could not purchase one there because they will not finance me because I drive for a living even though my income is well above average
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Review
#1579760 Review #1579760 is a subjective opinion of poster.
Service
Carmax Loan
Cons
  • Wasted time
Reason of review
Discrimination
Preferred solution
Let the company propose a solution