Jersey City, New Jersey
Not resolved
1.8
Details
1 comment

I purchased a vehicle which was not even year and half old!! Day one I noticed a noise like the tire was rubbing something...

They made me appointment weeks later...3 weeks after I purchase the vehicle it broke down...yes I was driving and it just shut down left me stranded on highway... I called Carmax they paid for tow....week gos by I still know nothing... Calling and no return calls finally I find out was a fuel pump and the noise was wheel barring.... They fixed 2 weeks later total 2 weeks in shop I get my car back....it didn't sound right it had a shake in steering and u could hear breaks...I called heartbroken here I am no more warrenty and 20,000 in debt more with interest and I told them I don't trust this car....give me another same car just another...

They said I needed to appraise car basically do trade...I appraised they offered me 1000 less then I purchased it for plus I loose the 2,500 I put down!!! So I have had the car 5 weeks...3 if u subtract the 2 in the shop...this is 2nd car I purchase in 3 years first one paid off 2 years early....I will never deal with them again..... They don't care about there customers... Just the money!!!

I got a "lemon" they should of fixed or maybe even offered extended warrenty!!!! The repair or service dept takes weeks b4 u get in and like I said my car still wasn't 100%....

Reason of review: Damaged or defective.

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Frankie S
#971552

In my opinion, carmax has employees that submit bogus complaints. Its all about deception.

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