5.0
Details
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
With that said, I feel I was let down by carmax and their inspection. The vehicle had 19470 miles on it. The air filter is black, the oil, although the sticker inside the cab claims that it was just changed, is also black. Also, the previous owner had the muffler cut...
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Review
#1242301 Review #1242301 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection
Reason of review
Bad quality

Beware of what you buy | Carmax

1.0
Details
I bought a 2014 Corolla with lo miles and the CarMax dealer in king of Prussia inspected it but when i took it to my regular mechanic last September for the next inspection they found that the tires were well dryrotted on the inside sidewalls, meaning the tires had been turned to face inside!
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Review
#1761606 Review #1761606 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection
Pros
  • Selection of cars
Cons
  • State inspection documented falsley
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Let the company propose a solution
1.1
Details
what they did to "fix it" was they tried to put new clips in the broken holes!! and not replaced my bumper like it needed, and the new clips fell right off when i touched it and the clips werent even holding the bumper it was still hanging, i was pissed, and when i...
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Review
#1461434 Review #1461434 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection
Pros
  • Thought it would be easy
Cons
  • Lies lies lies
Reason of review
Not as described/ advertised
Tags
  • used vehicles purchase
  • Carmax Extended Warranty
  • Not Fixing The Problem
Found a vehicle on their website located in Clearwater Florida. For a $200.00 transport fee CarMax stated that they would transfer the car to South Carolina with in a set amount of time. This car was left Clearwater, Florida according to their records on March 5, 2019....
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1 comment
Machele
#1661360

Assuming you used a credit and not a debit card to pay the $200 fee, dispute the charge, altho there was probably some sort of disclaimer stating the fee was non-refundable. Check this out by going to their site and reading what you signed up for again.

Review
#1493064 Review #1493064 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection
Reason of review
Return, Exchange or Cancellation Policy
Loss
$200
1.9
Details
I was a former mechanic for this company. As a small company using Circuit City as a mother company, all was great. Problems begain when CarMax gain it's Independence. What was considered unsellable frame damage changed. Upper management and buyers would override our...
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Review
#1321421 Review #1321421 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection
1.0
Details
I live in Atlanta, Georgia and I located a Land Rover LR4 at the Carmax location in Hartford, Connecticut. Concerned about road corrosion on a northern car, I called the Hartford location and spoke with a rep who told me that Car Max has a rigorous inspection process...
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2 comments
Anonymous
#1279116

thanks

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Review
#929614 Review #929614 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection
Cons
  • Inspection standards
Reason of review
Bad quality
Loss
$1000
Preferred solution
Full refund
Tags
  • Inspection Scam
  • Inspection Standards Deficient
1.0
Details
I decided to purchase a car from Carmax after getting approved through Roadloans.com, They recommended Carmax to me and after doing some research i found a car i liked and began the process to purchase the car from Carmax. The car was a 2013 fiat 500 abarth with under...
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4 comments
Anonymous
#1141890

Fool me once, shame on you. Fool me twice, shame on me. Fool me three times....?!

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Review
#771344 Review #771344 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection
Cons
  • Poor quality in vehicles
Reason of review
Damaged or defective
Buyer Beware!! CarMax doe's not check for open recalls they claim they provide the customer with information to check. This simply is not true, it IS NOT the customers responsibility to ensure the safety and reliability of the vehicle that they are purchasing after all...
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7 comments
Anonymous
#1124177

There IS a class action to force CarMax to repair open recalls. Call 1-800-279-6996 or email josephsantoli@aol.com to report similar problems.

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Review
#512547 Review #512547 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection
I purchased a 4WD vehicle from CarMax in Colorado. Within the 5 day return period, I took the vehicle to be checked out at a local mechanic. The first thing found during the inspection was the front and back tires were not the same size and should be the same size. I...
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1 comment
Frankie S
#808282

You see what I mean when I post about carmax! How can so many people be wrong about this horrible company

Review
#483904 Review #483904 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection

Contact Carmax Customer Service

Website:
www.carmax.com
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

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Carmax reviews
Purchased a 2006 Subaru from the Raleigh, NC store back in Aug. At the time all seemed fine. I just got a factory Subaru recall notice and had to take my car into a Subaru dealer to have the work completed. During that visit I received a call from the service...
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7 comments
Anonymous
#1118726

Dear Author,

Your Subaru dealership just rip you off $500

There is NO car in the world that needs fluids / plugs / wires changed at 37,000 miles. Even at 60,000 miles, all fluids, sparks plugs, wires, coolant, etc..

are in excellent shape.

ALL you need is oil changed and TAP off (Not change) fluids due to evaporation. Some fluids becomes dark brown such as transmission and steering fluid but are still good.

This is probably what the Subaru dealership scam you on with a sample of transmission / steering fluid that is dark brown but still very good.

Running towards 70-100k miles is when you should worry about changing ANY fluid. (Except engine oil)

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Review
#164114 Review #164114 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection
Loss
$500