Product: Carmax Vehicle Inspection Clear all filters (17 of 17 reviews match)
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Found a vehicle on their website located in Clearwater Florida. For a $200.00 transport fee CarMax stated that they would transfer the car to South Carolina with in a set amount of time. This car was left Clearwater, Florida according to their records on March 5, 2019....
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1 comment
Machele
#1661360

Assuming you used a credit and not a debit card to pay the $200 fee, dispute the charge, altho there was probably some sort of disclaimer stating the fee was non-refundable. Check this out by going to their site and reading what you signed up for again.

Review
#1493064 Review #1493064 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection
Reason of review
Return, Exchange or Cancellation Policy
Loss
$200
1.1
Details
what they did to "fix it" was they tried to put new clips in the broken holes!! and not replaced my bumper like it needed, and the new clips fell right off when i touched it and the clips werent even holding the bumper it was still hanging, i was pissed, and when i...
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Review
#1461434 Review #1461434 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection
Pros
  • Thought it would be easy
Cons
  • Lies lies lies
Reason of review
Not as described/ advertised
Tags
  • used vehicles purchase
  • Carmax Extended Warranty
  • Not Fixing The Problem
1.9
Details
I was a former mechanic for this company. As a small company using Circuit City as a mother company, all was great. Problems begain when CarMax gain it's Independence. What was considered unsellable frame damage changed. Upper management and buyers would override our...
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Review
#1321421 Review #1321421 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection
5.0
Details
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
Not impressed with carmax pre sale inspection
With that said, I feel I was let down by carmax and their inspection. The vehicle had 19470 miles on it. The air filter is black, the oil, although the sticker inside the cab claims that it was just changed, is also black. Also, the previous owner had the muffler cut...
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Review
#1242301 Review #1242301 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection
Reason of review
Bad quality
1.0
Details
I live in Atlanta, Georgia and I located a Land Rover LR4 at the Carmax location in Hartford, Connecticut. Concerned about road corrosion on a northern car, I called the Hartford location and spoke with a rep who told me that Car Max has a rigorous inspection process...
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2 comments
Anonymous
#1279116

thanks

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Review
#929614 Review #929614 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection
Cons
  • Inspection standards
Reason of review
Bad quality
Loss
$1000
Preferred solution
Full refund
Tags
  • Inspection Scam
  • Inspection Standards Deficient
1.0
Details
I decided to purchase a car from Carmax after getting approved through Roadloans.com, They recommended Carmax to me and after doing some research i found a car i liked and began the process to purchase the car from Carmax. The car was a 2013 fiat 500 abarth with under...
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4 comments
Anonymous
#1141890

Fool me once, shame on you. Fool me twice, shame on me. Fool me three times....?!

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Review
#771344 Review #771344 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection
Cons
  • Poor quality in vehicles
Reason of review
Damaged or defective
Buyer Beware!! CarMax doe's not check for open recalls they claim they provide the customer with information to check. This simply is not true, it IS NOT the customers responsibility to ensure the safety and reliability of the vehicle that they are purchasing after all...
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7 comments
Anonymous
#1124177

There IS a class action to force CarMax to repair open recalls. Call 1-800-279-6996 or email josephsantoli@aol.com to report similar problems.

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Review
#512547 Review #512547 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection
I purchased a 4WD vehicle from CarMax in Colorado. Within the 5 day return period, I took the vehicle to be checked out at a local mechanic. The first thing found during the inspection was the front and back tires were not the same size and should be the same size. I...
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1 comment
Frankie S
#808282

You see what I mean when I post about carmax! How can so many people be wrong about this horrible company

Review
#483904 Review #483904 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection
I recently purchased a 2010 Toyota Highlander from CarMax Laurel Maryland Found car at VA location and had shipped to Laurel. Looked good and I traded in my 2004 Highlander to save time. After driving car for few days found numerous issues that should have been taken...
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4 comments
Anonymous
#735731

its the trend now at carmax. in the past they used to put out good cars that were inspected 125 point inspection. These past 3 years they are expanding and do not care about employees or customers

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Review
#446032 Review #446032 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection
Loss
$1000

Contact Carmax Customer Service

Website:
www.carmax.com
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

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Carmax reviews
I purchased a 2006 nissan 350z from carmax in lancaster, pa after I had it transferred from fairfax, va. This was my second 350z after my previous one of 6 years was totalled, so I was well aware of how the car should ride, and could easily spot imperfections. I...
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5 comments
Anonymous
#678953

The carmax in Lancaster is very professional. I would not doubt that the one in Fairfax va is a joke

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Review
#324026 Review #324026 is a subjective opinion of poster.
Service
Carmax Vehicle Inspection