Product: Carmax Trade-in Clear all filters (37 of 37 reviews match)
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Well I recently financed a vehicle through CarMax. Everything was going well, for the first 8 days of driving my "new to me" luxury car. That was until I received a call from my sales rep stating that my trade-in amount was wrong and I needed to either come up with...
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6 comments
Anonymous
#694209

If a contract was signed before they discovered their own error than you legally were in the right. I would take this to the Better Business Bureau!! The BBB can hold a lot of leverage on businesses!

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#433468 Review #433468 is a subjective opinion of poster.
Service
Carmax Trade-in
Loss
$25000
On December 18, 2012, I purchased following vehicle: Year 2012; KIA, Forte; VIN: Number KNAFT4A20C5480134 After Trade-in my Mercury, Grand Marquis, 2008, I paid $7,166.51 and got financed by Carmax.I had two sales consultant named Ms Darlene Brown and Mr. Gus...
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4 comments
Frankie S
#608729

Anonymous, How did you make out with carmax?

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Review
#372194 Review #372194 is a subjective opinion of poster.
Service
Carmax Trade-in
Loss
$18000
I work as a sales consultant at the Buena Park Carmax and I"˜m going to tell you what is happening at my store. Starting at the top, Troy the LGM, he will let anybody do what they want as long as the store meets budget each day. He walks around the store all day and...
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22 comments
Anonymous
#918341

Maybe the thing to do is find all the customers in the CCM, and inform them about this post. The customers can then make thier own conclussions but at least they are aware.

carmax would not like this idea I am sure, because some things just need to be kept quiet.

Practices like this feed the greedy very well. If you want to make change, you need to look at the people on top.

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#331305 Review #331305 is a subjective opinion of poster.
Service
Carmax Trade-in
I go into CarMax thinking that I was actually dealing with something that was going to be fair. I have a 2011 VW GTI loaded with all the options available. I am a car freak and even though my car is only a little over a year old, I have waxed it three times and always...
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6 comments
Calan
#1212380

you know the reviewer might have drove from a different city

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#322390 Review #322390 is a subjective opinion of poster.
Service
Carmax Trade-in
I went to this store because I found a decent price on a truck. When it came to the appraisal on my trade in, they tried to low-ball me big time. They were thousands under the KBB and NADA values. They tried to quote the saving in sales tax along with their pathetic...
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3 comments
Anonymous
#538524

It is a joke, a great joke. Tom the CEO is still laughing all the way to the bank!

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Review
#317265 Review #317265 is a subjective opinion of poster.
Service
Carmax Trade-in
This is the first time I'm writing a review. Despite all the complaints about Carmax around the internet, I had a very pleasant experience with getting my vehicle appraised. Unlike what most people say about Carmax low-balling their offers, I was offered much more...
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4 comments
Anonymous
#486499

This person must be a shill who works for carmax. They monitor this board and add posts.

Their cars are all priced several thousand above competition.

And the price is a lie.

They take 200 off advertised price and add it back as a fake "service" fee. The fake fee is a cost of doing business, nothing extra, so its part of the price.?

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#314901 Review #314901 is a subjective opinion of poster.
Service
Carmax Trade-in
Be sure you check the blue book value of your trade-in BEFORE you go to Carmax, or any dealer for that matter...DO YOUR HOMEWORK. Find out the Kelly Blue Book value at KBB.com so you know what to expect or you can ask your credit union for the value of your car...and...
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4 comments
Gary
#418699

Most car dealers don't use the Kelly Blue Book anymore for appraisals. I've bought a couple cars in the last few years and the dealers seem to be switching to an auction house system.

I dealt with Perillo Bentley in Chicago (they sell everything from Fords to Ferraris at this dealership) because the manager was a client of mine. He showed me how he appraised my car and it was done through books and online. Basically, he looked up up price to get a ballpark and then logged in to some auction house website (it started with an M, but I can't remember the name). He plugged in all the info for my car and it gave him a list of all the similar cars that were sold at auction in the last month.

The value at the auction house was $2000 more than Kelly Blue Book. I ended up getting a little over Blue Book. He gave me $11,000. He explained that he would try to sell it himself at the dealership for $16,000 for a month.

If he couldn't sell it, he'd send it to auction and pay an auction fee of a flat $1000. So, for him, it was only a slight gamble. Either he makes $3-5000 selling it himself or he probably breaks even selling it at auction. Again, I know this guy and I know he's very fair, but he might have been a little more generous with me because I helped him out as a client of mine (I saved him $25,000 on a real estate deal he closed on about a month earlier).

But in the end, I got to see how the appraisal process works. After purchasing another vehicle from a different dealership, I asked many questions about the appraisal process and it seemed to be the same routine. This time, my car was $3500 under Blue Book value, so I just sold it on my own. Knowledge is power, so I hope this helped.

And as far as it goes, it's your car... It's your money... If the dealer isn't willing to show you how he comes up with the appraised value of your car, go somewhere else! Ask questions and ask for explanations.

The dealer isn't going to lose money on your trade, so once you see what he did for your appraisal, you can negotiate further until he finally says, "OK, I can't do it because now it becomes a gamble for me." They're not in the business of losing money so once they take on too much of a risk, they'll tell you to leave. At that point, you can take that final offer or walk out the door.

(I always walk out the door to see if they come out to get me. If they don't, there's no shame in going back in.)

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#291610 Review #291610 is a subjective opinion of poster.
Service
Carmax Trade-in
I've read it already on here...Wish I would have looked here first. Went through extensive process of getting my financing ready, called my insurance company, and then went to Carmax for what I thought was a great deal...And it was. However, they severely undervalued...
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7 comments
Anonymous
#358936

A web site estimate is just that. An estimate.

No website will buy your car.

Your car is worth what someone will actually pay for it. If you do not like the CarMax offer sell it yourself and good luck with that.

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Review
#266679 Review #266679 is a subjective opinion of poster.
Service
Carmax Trade-in

Carmax Buyers Beware

I recently went and looked at a vehicle at Carmax, of course I did my homework and checked out everything I possibly could. Even their auto. I really wasn't intending to buy and didn't, but, this is how bad Carmax is with their "No Haggle" pricing.. First my auto; is in great shape and I fairly checked it on Nada and KBB, as should you, always. My auto was ranging from $14,550.00 to $14,725.00 Trade-in value,not retail. They tried to offer $10,000. It retails for $18000+. Second, their auto; it retails,not trade in, from $10,450 to $11,625.00. Their "No haggle" is $13,998. Its trade-in is from 6,575 to 7,350. Now this would leave me $4000 negative on my loan now to "roll over" to the new loan and make it a total of $17998 plus tax tag title and all the other fees which would make to close to $19,000 for a vehicle that retails for $11,000 and trades at $7000+ and if I ever wanted to trade that in, then I am close to 12,000 negative equity. You figure it out. Buyers Beware
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4 comments
Anonymous
#355398

We received your complaint at our Corporate Office. We would like to discuss your experience with you. Please call us at 800-519-1511, Monday-Friday 8:30am-8:00pm (EST).

Anonymous
#355197

I am so glad i found this site and all these complaints. The systemic corruption, shoddy workmanship, and customer service nightmare stories sound more truthful than the rebuttals that are CLEARLY from corporate hacks.

No one defends a company on a consumer advocate website unless they have a vested interest.

I was looking at a Mercedes and a Lexus online on the carmax site, but now i know that even I don't make enough money to throw it away on undermaintained or questionable vehicles.

Anonymous
#354830

Yes. Buyer beware of a car dealership who posts all their prices up front.

Oh and also beware of a dealer who pays all their salesmen the same amount no matter what the call sells for.

Also buyer beware of a free written offer.

Wait, what?

Anonymous
#354684

Well if KBB and NADA say it then it must be true. If you want the ACTUAL 1-800 number for NADA to buy your car please reply back. It's legit

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Review
#266240 Review #266240 is a subjective opinion of poster.
Service
Carmax Trade-in
Took my 06 SE Fusion with 48k miles which was in good condition (had leather, premium wheels and power sunroof) into CarMax. KBB, Edmunds and Nada had the trade-in value at approx $9500 CarMax had an identical car (minus the leather and sunroof) on one of their other...
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11 comments
Anonymous
#846858

I just had an experience where they offered me 30% of blue book on the car. Avoid this place like the plague unless you're so down on your luck you actually need the paltry amount of cash they offer.

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Review
#258931 Review #258931 is a subjective opinion of poster.
Service
Carmax Trade-in