Carmax Sucks in Knoxville TN!
I baught a car from Carmax.Traded in my old car still with a lien on it.
Carmax has the old car but has not paid it off. I am on the hook for two car payments. Customer service is a joke. I keep getting told the check is in the mail but they didnt fedex it and wont put a stop payment and reissue.
Reported them to BBB and was told they dont care. They will just deal with it when it comes in. Stay away from them.
This is my fifth and last purchase from them.They have gone down hill bad!
Monetary Loss: $11000.