Beaverton, Oregon
Not resolved
1 comment

I've never bought a car from a dealership before so I was relieved that this transaction went as smoothly as it did....UNTIL:

~ My credit union told me that they were baffled by the interest I was being charged by Carmax. My credit rating at that point was 745, Carmax wanted to charge me 8.5%, the Credit union = 2.3%!! (Thankfully, I had time to switch finance companies.)

~I've owned my 2013 for 9 months now, after regular maintenance, this was the second oil change(Oil Can Henry's)that I was told there was a significant amount of oil all over the engine and that they couldn't pinpoint the leak. I took my car to the Ford dealership and they looked up the service car had a rear main seal replaced in May, (two months before I bought it) and now it's back at the Ford dealership having a second rear main seal replaced. Never, at the time of sale, was it ever mentioned that there had been an issue previously.

I feel cheated and taken advantage of!

Not going back to Carmax, EVER!

Hope this serves as a warning to others. BEWARE...when it seems too easy, something IS sketchy.

Product or Service Mentioned: Carmax Oil Change.

Reason of review: Damaged or defective.

Preferred solution: Let the company propose a solution.

Carmax Cons: Non-disclosure, Being taken advantage of, Being stuck with a car i no longer want.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Turns out the whole engine basically had to be resealed.

Thankfully it was still under the manufacturers warranty!!

Carmax Reviews

  1. 152 reviews
  2. 98 reviews
  3. 48 reviews
  4. 18 reviews
  5. 16 reviews
Carmax reviews