Product: Carmax Sales Representative Rating: 2 Stars Clear all filters (3 of 20 reviews match)
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Rating:
2.3
Details
Last time I've bought from CarMax it was fast, simple, easy. We had a car shipped in from out of state. The salesman was prompt to answer questions and gave me exact details of the documents I needed to collect so I decided to buy there again. This time, it's a total...
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Review
#1272570 Review #1272570 is a subjective opinion of poster.
Service
Carmax Sales Representative
Reason of review
Poor customer service

Carmax Sales Representative Review

2.0
Details
spent 45 minutes there... found what I wanted... except could not find a sales associate until was walking out the door angry. Too little...too late. They lost a 45k sale.
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Review
#908169 Review #908169 is a subjective opinion of poster.
Service
Carmax Sales Representative
Reason of review
Poor customer service
1.9
Details
These people are crooks. They sold me a faulty car with the premise that it was still under factory warranty. I specifically asked both my sales representative and the finance manager to confirm the car was in fact under warranty. After 3 weeks with my car the service...
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2 comments
Anonymous
#935676

I'll say this again. Do not deal with the local store when you are having these issues.

Get on their facebook page and tactfully express your experiences with the store. Be sure to put dates, times and who you spoke with.

The home office will respond quite quickly by removing your post and then contacting you.

Remember, at carmax only the squeaky wheel gets the grease and to them, image is everything.

Lastly, you are wasting your time taking a BMW back to a KMX service center for secondary repairs when they counldn't fix it right the first time. Tell them to send to dealer and dont stop until you get what you want.

HTH,

EXKMX insider

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Review
#584366 Review #584366 is a subjective opinion of poster.
Service
Carmax Sales Representative
Cons
  • No call backs
  • Cheaters
  • False claims
Reason of review
Damaged or defective
Loss
$50000
Preferred solution
Full refund
Tags
  • liars

Contact Carmax Customer Service

Website:
www.carmax.com
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

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