Product: Carmax Sales Representative Rating: 1 Star Clear all filters (5 of 20 reviews match)
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Carmax in Huntsville, Alabama - Un professional sales team

1.0
Details
I have a pre-approval with 3,000 to put down and have struggled for 2 full days to get a salesperson to call me back. I already have a car in mind and on hold but the dealership is an hour south of me so id like to know 100% about payment amounts and what I will need to bring with me. If I call them and somehow actually talk to a sales associate they give me a line about how busy they are and promise to call me back very soon which never happens. I am so infuriated right now. I am a customer too and deserve 10 minutes of their time!
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Review
#1655943 Review #1655943 is a subjective opinion of poster.
Service
Carmax Sales Representative
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.1
Details
Just left Car Max of King of Prussia the staff was nice but they had a lot of tricks up their selves. The staff member whom completed the final sale, Fatima decided to finalize my sales paper with taxes titles and monthly payment over the next 72 months at $428.00 a...
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1 comment
John d
#1738003

Thank you. You just help me do my own math I knew I was not crazy I’m so glad I went with my gut I was getting a 2016 Chevrolet Cruze LT with 43 thousand miles for $13,598 dollars they wanted me to pay $420 for 72 months I knew something was wrong with that figure thank you

Review
#1595106 Review #1595106 is a subjective opinion of poster.
Service
Carmax Sales Representative
Reason of review
Pricing issue
1.0
Details
My grandson purchased a car from Carmax last April and I agreed to cosigned for his loan. Unfortunately the sales person, Lance Rupprecht, who I scheduled an appointment with turned us over to a neophyte sales person as he was also involved with another customer. That...
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Review
#1216858 Review #1216858 is a subjective opinion of poster.
Service
Carmax Sales Representative
Reason of review
Order processing issue
Loss
$2000
Preferred solution
Let the company propose a solution

Carmax - Sales Representative Review

1.0
Details
I'm VERY unhappy with the CarMax sales people in Brandywine! Two days in a row and no sales person would help me! Really people?! Get it together! I was not greeted as I walked in and stood at the front! After looking a many vehicles I still did NOT get approached by anyone. I will NOT recommend any friends or family to buy a vehicle at this location! I should have taken a picture of the employees sitting around.
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Review
#1037275 Review #1037275 is a subjective opinion of poster.
Service
Carmax Sales Representative
Reason of review
Poor customer service
1.0
Details
Our experience Carmax was very good from the very beginning of our consideration of purchasing a used Lexus. Although we did not buy one, Ruddy, our Presidential Club Sales Representative, was very professional, and especially attentive and helpful to us while we were...
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1 comment
Anonymous
#1294508

Why 1 star review? Sounds like experience was a good one.

Review
#987261 Review #987261 is a subjective opinion of poster.
Service
Carmax Sales Representative
Reason of review
Good customer service

Contact Carmax Customer Service

Website:
www.carmax.com
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

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