Product: Carmax Sales Representative Clear all filters (20 of 20 reviews match)
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Carmax in Huntsville, Alabama - Un professional sales team

1.0
Details
I have a pre-approval with 3,000 to put down and have struggled for 2 full days to get a salesperson to call me back. I already have a car in mind and on hold but the dealership is an hour south of me so id like to know 100% about payment amounts and what I will need to bring with me. If I call them and somehow actually talk to a sales associate they give me a line about how busy they are and promise to call me back very soon which never happens. I am so infuriated right now. I am a customer too and deserve 10 minutes of their time!
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Review
#1655943 Review #1655943 is a subjective opinion of poster.
Service
Carmax Sales Representative
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.1
Details
Just left Car Max of King of Prussia the staff was nice but they had a lot of tricks up their selves. The staff member whom completed the final sale, Fatima decided to finalize my sales paper with taxes titles and monthly payment over the next 72 months at $428.00 a...
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1 comment
John d
#1738003

Thank you. You just help me do my own math I knew I was not crazy I’m so glad I went with my gut I was getting a 2016 Chevrolet Cruze LT with 43 thousand miles for $13,598 dollars they wanted me to pay $420 for 72 months I knew something was wrong with that figure thank you

Review
#1595106 Review #1595106 is a subjective opinion of poster.
Service
Carmax Sales Representative
Reason of review
Pricing issue
2.6
Details
In Gastonia, NC my son and I contacted Carmax by phone to see if we could purchase a car. After providing all our incomes and also a pre-approval from capital one the salesmen Marc did not input all of the financial information we provided. When we arrived he did not...
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Review
#1481230 Review #1481230 is a subjective opinion of poster.
Service
Carmax Sales Representative
Cons
  • Failed to have knowledge of what was needed
  • Salesman was slow
  • Marc acted as if he didnt want to work
Reason of review
Poor customer service
Loss
$1000
Preferred solution
He should not work there. He did much of nothing and I felt it was on a personal level.

Carmax - Worst place to buy a car!

I though con salesmen were a thing of the past. Carmax in Indianapolis proved that theory wrong!!
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Review
#1293353 Review #1293353 is a subjective opinion of poster.
Service
Carmax Sales Representative
Reason of review
Poor customer service

Carmax - Painless

5.0
Details
I bought a 2017 Dodge Charger Hemi..I was going to put $2000 down I was told by the salesmen to put my money back in my pocket..I put down $74 .. Ellicott City Maryland Carmax..
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Review
#1273033 Review #1273033 is a subjective opinion of poster.
Service
Carmax Sales Representative
Reason of review
Good customer service
2.3
Details
Last time I've bought from CarMax it was fast, simple, easy. We had a car shipped in from out of state. The salesman was prompt to answer questions and gave me exact details of the documents I needed to collect so I decided to buy there again. This time, it's a total...
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Review
#1272570 Review #1272570 is a subjective opinion of poster.
Service
Carmax Sales Representative
Reason of review
Poor customer service
1.0
Details
My grandson purchased a car from Carmax last April and I agreed to cosigned for his loan. Unfortunately the sales person, Lance Rupprecht, who I scheduled an appointment with turned us over to a neophyte sales person as he was also involved with another customer. That...
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Review
#1216858 Review #1216858 is a subjective opinion of poster.
Service
Carmax Sales Representative
Reason of review
Order processing issue
Loss
$2000
Preferred solution
Let the company propose a solution
-My bizarre and disturbing experience at Carmax Orlando Airport- First I need to say that in many years dealing with this auto dealership in FL, I have never been treat like sh**, as recently happened with this sales rep named Jeanne Keller. What she did from the...
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2 comments
Anonymous
#1632026

Really! You blame our President for a Local dealership CSR problem!!?? Not a helpful review.

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Review
#1200902 Review #1200902 is a subjective opinion of poster.
Service
Carmax Sales Representative
Reason of review
Poor customer service

Update by user Jun 08, 2017

I expressed in my post

Original review posted by user Jun 07, 2017

I went to Carmax in Riverside CA on 5/2/17 to purchase a vehicle. As I was reviewed the loan agreement with a Fiance representative, I notice that the finance rate for the car was 27%. and the payment was 100.00 more than I agreed upon. I had already put the down...
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1 comment
Anonymous
#1347893

The money portion has been resolved. They will never get my service again!

Review
#1057453 Review #1057453 is a subjective opinion of poster.
Service
Carmax Sales Representative
Cons
  • Poor attitude
Reason of review
Poor customer service
Loss
$750
Preferred solution
Full refund

Contact Carmax Customer Service

Website:
www.carmax.com
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

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Carmax reviews

Carmax - Sales Representative Review

1.0
Details
I'm VERY unhappy with the CarMax sales people in Brandywine! Two days in a row and no sales person would help me! Really people?! Get it together! I was not greeted as I walked in and stood at the front! After looking a many vehicles I still did NOT get approached by anyone. I will NOT recommend any friends or family to buy a vehicle at this location! I should have taken a picture of the employees sitting around.
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Review
#1037275 Review #1037275 is a subjective opinion of poster.
Service
Carmax Sales Representative
Reason of review
Poor customer service