Product: Carmax Repair Clear all filters (62 of 62 reviews match)
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Delivered damaged car and said would refund transfer fee and now they won't - Absolutely terrible experience and liars at that!!! I found a BMW I wanted from carmax and had already gotten my finances approved and had a check to purchase the car. I called carmax in...
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4 comments
Delaina
#1666732

Carmax needs to address this customer publicly, make the damned refund, and never allow a sales rep to cheat a customer out of the refund again! Policy should MANDATE the customer is procted at every turn in such a situation.

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Review
#599144 Review #599144 is a subjective opinion of poster.
Service
Carmax Repair
Reason of review
Problem with delivery
purchased a car from car max, got the extended warranty. Clutch went out 3 months later. Would not cover the clutch. Pretty much pushed us out the door.
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1 comment
Anonymous
#980348

I don't know of any warranties that cover the clutch. It is considered a wear item like brake pads.

These are just some things that people need to be aware of. You could have taken the car somewhere to get it checked out as they have a 5 day return policy which dealers generally do not have

Review
#598648 Review #598648 is a subjective opinion of poster.
Service
Carmax Repair
Reason of review
Warranty issue

Carmax Repair Review

2.2
Details
Warranty for my car was not honored, service technicians are untrained on proper diagnosis, repair and proper processes regarding their warranty. I have cancelled this contract. DO NOT BUY THE EXTENDED WARRANTY.
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Review
#587406 Review #587406 is a subjective opinion of poster.
Service
Carmax Repair
Reason of review
Warranty issue
3.2
Details
I have 2 problems with the vehicle. 1. mirror isn't folding properly - feels loose. 2. airbag light is on. Now, I have called ahead and got confirmation that both repairs will be covered. Day later GM dealership called me, that Maxcare has denied both of my claims....
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3 comments
Anonymous
#1106438

I have had my car for a year and had three issues back to back (two today) and maxcare is refusing to cover anything except for the cheapest portion then when I called and complained they tell me I am lucky they are even covering the portion they are.I am calling to cancel not sure if a year later they will allow me to but I will try.

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Review
#580021 Review #580021 is a subjective opinion of poster.
Service
Carmax Repair
Pros
  • Nice showroom
Cons
  • Extended warranty policies
Reason of review
Warranty issue
Loss
$400
Preferred solution
Let the company propose a solution
2.0
Details
Owned car for 25 days. It's been in the shop for 12 of those days, simple repairs continue to lead to other repairs. They claim to inspect cars but they don't. Each time my car needed repairs they told me it would be a day. Each time it lasted more than 4 days. Their...
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Review
#558992 Review #558992 is a subjective opinion of poster.
Service
Carmax Repair
Reason of review
Poor customer service
Preferred solution
Full refund

Carmax - Repair Review

Do not ever buy any car or get any service repairs done....On the wast sahara store mike and james fixed my daughter csr a day latr thee engine started smoking and caught on fire....contact channel news 12 they will have investigators look into it...They said it was a very serious matter.
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1 comment
Frankie S
#893891

As I stated before, my mentor said to me that he would never buy a vehicle from carmax. In my experience, there have been many customers that brought their vehicle back more than once for the same problem.

I have my doubts about compass group and their business ethics. There are many problems and complaints from employees and ex employees from a company that is SUPPOSED TO BE a top fortune 100 company to work for.

Review
#552453 Review #552453 is a subjective opinion of poster.
Service
Carmax Repair
1.0
Details
Brought my car to be serviced under the expensive service plan they pushed me into buying. They said it would be transferred to the dealership, because the manufacturer warranty would be covering the repairs. Then they said they couldn't do that for us. We went to pick...
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Review
#547477 Review #547477 is a subjective opinion of poster.
Service
Carmax Repair
Cons
  • Too much to list
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Let the company propose a solution

Carmax - Repair Review

I have taken my car there twice for the same noises and pay 150.00 for the extra insurance I purchased for them to say nothing is wrong and the service department isn't open on weekends when that is the only time I can go due to my work schedule. If I don't take it to them for fixing the warranty is no good so I am forced to bring it there. Just trying to get my car fixed.
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3 comments
Anonymous
#875322

at least they didn't put *** in the block of your engine bit return your car for 2 1/2 months tell you nothing about it and then refuse to take responsibility

Anonymous
#874945

You can use the maxcare at ANY ase certified repair facility. Don't take it back to carmax as they have run off any and all competent managers and technicians.

Take it to the dealer and complain on the carmax FB page and force them to reimburse you for your deduct. At carmax, only the squeaky wheel gets the grease.

Frankie S
#883246
@EXKMX

Very true, the squeaky wheel gets the grease. I have seen it with transfer fees where the customer made a huge stink about not paying it because the vehicle they transferred had cosmetic issues.

People NEED to go on FB and let the world know about their experience. Stuff like this is not in the best interest of carmax.

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Review
#538303 Review #538303 is a subjective opinion of poster.
Service
Carmax Repair
I purchased a 2007 Lexus RX350 from Carmax in Orlando, off Semoran blvd and I have to say that the sales person, George M, was awesome. I have purchased over a dozen cars from dealerships new and used and this was the best sales process that I have ever been thru....
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1 comment
Anonymous
#872266

Get a Lexus dealership to write up in an affidavit what the issues were and sue CarMax in small claims court. Make sure you have a report from a reputable car dealer or repair shop write you a report on how the damage occurred and that CarMax caused it.

Even if the damage were caused by "substandard" materials (how did the dash break? Were they standing on it?), does not negate that they sold the product and it was in their possession. They have insurance for this. Also, file a complaint with your state Attorney General's office.

Look for the consumer protection unit.

Review
#525251 Review #525251 is a subjective opinion of poster.
Service
Carmax Repair

Carmax Repair Review

Repairs taking over three weeks, Carmax keeps telling me tomorrow. Lol WTF
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Review
#524037 Review #524037 is a subjective opinion of poster.
Service
Carmax Repair