Product: Carmax Repair Rating: 2 Stars Clear all filters (3 of 62 reviews match)
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Product:
Rating:
2.2
Details
I do not like how you are taking care of service work on my vehicle. You tell me its covered under my max care warrenty. Then you call me an want $400 more for these same parts. I brought my vehicle in because the service light was on. I was told that was covered. I...
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3 comments
Anonymous
#1636435

We bought a 2008 Cadillac SRX in 2010 at this location and got the extended warranty. Over the course of the year we owned it it had spent 35 days in the shop for multiple drive train issues totaling $3800 .

We didn't get charged a penny and they provided a car for us every time. The service department was great, Brandon was our service manager. I would definitely buy there again even though we got a problem car.

I traded the car in after 12 months and got reimbursed for 2/3 of our warranty purchase price. So our experience was great, albeit many years ago.

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Review
#1443041 Review #1443041 is a subjective opinion of poster.
Service
Carmax Repair
Cons
  • Being lied to
Reason of review
Warranty issue
Loss
$400
Preferred solution
Let the company propose a solution

Carmax Repair Review

2.2
Details
Warranty for my car was not honored, service technicians are untrained on proper diagnosis, repair and proper processes regarding their warranty. I have cancelled this contract. DO NOT BUY THE EXTENDED WARRANTY.
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Review
#587406 Review #587406 is a subjective opinion of poster.
Service
Carmax Repair
Reason of review
Warranty issue
2.0
Details
Owned car for 25 days. It's been in the shop for 12 of those days, simple repairs continue to lead to other repairs. They claim to inspect cars but they don't. Each time my car needed repairs they told me it would be a day. Each time it lasted more than 4 days. Their...
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Review
#558992 Review #558992 is a subjective opinion of poster.
Service
Carmax Repair
Reason of review
Poor customer service
Preferred solution
Full refund

Contact Carmax Customer Service

Website:
www.carmax.com
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

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