3.4
Details
I purchased a 2015 Jeep Cherokee Limited, trading in my 2013 Hyundai Tucson. For the first 90 days the car was in the shop more than on the road. Carmax agreed to fix some of the body issues and updated the Navigation software. The engine light came on and Carmax could...
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Review
#1752756 Review #1752756 is a subjective opinion of poster.
Service
Carmax Repair
Pros
  • Financing
  • Customer service
  • Variety of cars
Cons
  • No call backs
  • Product
Reason of review
Damaged or defective
Loss
$18995
Preferred solution
Take the vehicle back in trade at the full purchase price to purchase another vehicle.
5.0
Details

Update by user Oct 03, 2019

Ax care arranty

Original review posted by user Oct 03, 2019

We purchased a 2013 Jeep Wrangler unlimited Sahara. Beautiful Jeep with 127k miles we were assured with the maxcare we would be fine cause it covers everything Well not even two months later the vehicle was taken in to Carnax cause the a/c was not...
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Review
#1670508 Review #1670508 is a subjective opinion of poster.
Service
Carmax Repair
Cons
  • Manager said they would call never herd back
Reason of review
Warranty issue
Loss
$3000
Preferred solution
Let the company propose a solution
2.2
Details
I do not like how you are taking care of service work on my vehicle. You tell me its covered under my max care warrenty. Then you call me an want $400 more for these same parts. I brought my vehicle in because the service light was on. I was told that was covered. I...
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3 comments
Anonymous
#1636435

We bought a 2008 Cadillac SRX in 2010 at this location and got the extended warranty. Over the course of the year we owned it it had spent 35 days in the shop for multiple drive train issues totaling $3800 .

We didn't get charged a penny and they provided a car for us every time. The service department was great, Brandon was our service manager. I would definitely buy there again even though we got a problem car.

I traded the car in after 12 months and got reimbursed for 2/3 of our warranty purchase price. So our experience was great, albeit many years ago.

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Review
#1443041 Review #1443041 is a subjective opinion of poster.
Service
Carmax Repair
Cons
  • Being lied to
Reason of review
Warranty issue
Loss
$400
Preferred solution
Let the company propose a solution

Can I trust them | Carmax in Las Vegas, Nevada

2.6
Details
wow $4,000 of warranty repairs 600 out of my own pocket and one of the components that they replaced is broken 2 months later the manager hasn't called me back yet
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Review
#1504954 Review #1504954 is a subjective opinion of poster.
Service
Carmax Repair
I purchased a car from Carmax 1 year ago and thankfully I purchased the extended warranty. When it was time to renew my registration, I discovered that the car will not pass smog. I took it to Carmax and the service department was horrible... they told me to let the...
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Review
#1368326 Review #1368326 is a subjective opinion of poster.
Service
Carmax Repair
So to keep things short, I bought a car from Carmax in June of 2012. When I bought the car I drove it for maybe 5 miles before I had to send it to their shop. This went on for 3-4 weeks. First time I had the car go to the shop they had to replace the windshield because...
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13 comments
Anonymous
#1569676

That's hard to believe. I've purchased 2 cars through Car Max, and have paid almost a month past the due date more than once when my husband lost his job.

They didn't report it to credit bureaus and didn't hassle me by phone.

We've never needed any major repairs on either car. I'm not discrediting the possibility that your vehicle had so many problems in a 3 to 4 week period (although it sounds strange to have your car in the shop 4 times for 3 different problems in a few week period), but that doesn't mean they knew about these things and tried to trick you into buying a lemon.

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Review
#410231 Review #410231 is a subjective opinion of poster.
Service
Carmax Repair
Loss
$12000
PURCHASED A CAR IN MARCH , AND CAR IS UNDRIVEABLE NOW (AUGUST). CONTACTED CAR MAX SERVICE TO GET MY CAR TOWED THERE. THEY HAVE NO APPOINTMENTS AVAILABLE UNTIL AFTER LABOR DAY (1 WEEK). YOU WOULD THINK THAT THEY WOULD ALWAYS HAVE SPACE FOR EMERGENCY SITUATIONS FOR...
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Review
#1340039 Review #1340039 is a subjective opinion of poster.
Service
Carmax Repair
Delivered damaged car and said would refund transfer fee and now they won't - Absolutely terrible experience and liars at that!!! I found a BMW I wanted from carmax and had already gotten my finances approved and had a check to purchase the car. I called carmax in...
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4 comments
Delaina
#1666732

Carmax needs to address this customer publicly, make the damned refund, and never allow a sales rep to cheat a customer out of the refund again! Policy should MANDATE the customer is procted at every turn in such a situation.

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Review
#599144 Review #599144 is a subjective opinion of poster.
Service
Carmax Repair
Reason of review
Problem with delivery
On March 28 2017 I had an appointment with carmax at 8:30 am. I was supposed to have gotten a tuneup. I had to be at work that day at 12:30 p.m they going to tell me my Jeep Commander 2006 would not be ready. I was frustrated because l had told the tech. So i asked ti...
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1 comment
Anonymous
#1392680

seems like you need a spelling and grammar lesson.

Review
#1027344 Review #1027344 is a subjective opinion of poster.
Service
Carmax Repair
Reason of review
Poor customer service

Contact Carmax Customer Service

Website:
www.carmax.com
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

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Carmax reviews
Dont buy a vehicle from carmax!!!!! They tell you they do a 100 and some point inspection on their vehicles, but in reality they dont do s... I bought a truck there and with in six days it broke down in the middle of the freeway. So i couldn't return it because it...
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12 comments
Anonymous
#1414885

Most dealerships despise CarMax because it hurts their business model. I presume the negative comments here are posted by these dealers or their minions.

Don’t believe everything you read on the Internet. Do your research.

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Review
#222443 Review #222443 is a subjective opinion of poster.
Service
Carmax Repair