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3.4
Details
I purchased a 2015 Jeep Cherokee Limited, trading in my 2013 Hyundai Tucson. For the first 90 days the car was in the shop more than on the road. Carmax agreed to fix some of the body issues and updated the Navigation software. The engine light came on and Carmax could...
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Review
#1752756 Review #1752756 is a subjective opinion of poster.
Service
Carmax Repair
Pros
  • Financing
  • Customer service
  • Variety of cars
Cons
  • No call backs
  • Product
Reason of review
Damaged or defective
Loss
$18995
Preferred solution
Take the vehicle back in trade at the full purchase price to purchase another vehicle.
5.0
Details

Update by user Oct 03, 2019

Ax care arranty

Original review posted by user Oct 03, 2019

We purchased a 2013 Jeep Wrangler unlimited Sahara. Beautiful Jeep with 127k miles we were assured with the maxcare we would be fine cause it covers everything Well not even two months later the vehicle was taken in to Carnax cause the a/c was not...
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Review
#1670508 Review #1670508 is a subjective opinion of poster.
Service
Carmax Repair
Cons
  • Manager said they would call never herd back
Reason of review
Warranty issue
Loss
$3000
Preferred solution
Let the company propose a solution

Can I trust them | Carmax in Las Vegas, Nevada

2.6
Details
wow $4,000 of warranty repairs 600 out of my own pocket and one of the components that they replaced is broken 2 months later the manager hasn't called me back yet
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Review
#1504954 Review #1504954 is a subjective opinion of poster.
Service
Carmax Repair
2.2
Details
I do not like how you are taking care of service work on my vehicle. You tell me its covered under my max care warrenty. Then you call me an want $400 more for these same parts. I brought my vehicle in because the service light was on. I was told that was covered. I...
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3 comments
Anonymous
#1636435

We bought a 2008 Cadillac SRX in 2010 at this location and got the extended warranty. Over the course of the year we owned it it had spent 35 days in the shop for multiple drive train issues totaling $3800 .

We didn't get charged a penny and they provided a car for us every time. The service department was great, Brandon was our service manager. I would definitely buy there again even though we got a problem car.

I traded the car in after 12 months and got reimbursed for 2/3 of our warranty purchase price. So our experience was great, albeit many years ago.

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Review
#1443041 Review #1443041 is a subjective opinion of poster.
Service
Carmax Repair
Cons
  • Being lied to
Reason of review
Warranty issue
Loss
$400
Preferred solution
Let the company propose a solution
I purchased a car from Carmax 1 year ago and thankfully I purchased the extended warranty. When it was time to renew my registration, I discovered that the car will not pass smog. I took it to Carmax and the service department was horrible... they told me to let the...
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Review
#1368326 Review #1368326 is a subjective opinion of poster.
Service
Carmax Repair
PURCHASED A CAR IN MARCH , AND CAR IS UNDRIVEABLE NOW (AUGUST). CONTACTED CAR MAX SERVICE TO GET MY CAR TOWED THERE. THEY HAVE NO APPOINTMENTS AVAILABLE UNTIL AFTER LABOR DAY (1 WEEK). YOU WOULD THINK THAT THEY WOULD ALWAYS HAVE SPACE FOR EMERGENCY SITUATIONS FOR...
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Review
#1340039 Review #1340039 is a subjective opinion of poster.
Service
Carmax Repair
On March 28 2017 I had an appointment with carmax at 8:30 am. I was supposed to have gotten a tuneup. I had to be at work that day at 12:30 p.m they going to tell me my Jeep Commander 2006 would not be ready. I was frustrated because l had told the tech. So i asked ti...
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1 comment
Anonymous
#1392680

seems like you need a spelling and grammar lesson.

Review
#1027344 Review #1027344 is a subjective opinion of poster.
Service
Carmax Repair
Reason of review
Poor customer service
The first car we bought from Carmax was great. We had no problems. This one is another story. Through no fault of Carmax there is something wrong with our car. The problem I have with Carmax at Fountainhead is the way they've handled the situation. They've now had our...
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2 comments
Anonymous
#1133906

To know about past repairs, check the full vehicle history report. Vinaudit offers Carfax alternative reports for about $5 only so better keep on the safer side. http://www.vinaudit.com/coupon=JQEBL50OFF

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Review
#782668 Review #782668 is a subjective opinion of poster.
Service
Carmax Repair
Reason of review
Damaged or defective
Bought this car for my son who is in college. Overall easy buying process but the 125 point inspection is almost worthless. I was replacing rotors, pads, tires just after three weeks. Windshield wiper reservoir had a crack in it and fluid rushed out over my garage...
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Review
#769457 Review #769457 is a subjective opinion of poster.
Service
Carmax Repair
Pros
  • Friendly
Cons
  • False claims
Reason of review
eventually fixed some of the problems

Contact Carmax Customer Service

Website:
www.carmax.com
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

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Carmax reviews

Carmax Repair Review

1.2
Details
I have had my car 3 months and i am on my 2nd repair. They are liars and they do not inspect vehicles or service them before you purchase.
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Review
#735600 Review #735600 is a subjective opinion of poster.
Service
Carmax Repair
Reason of review
Bad quality