Product: Carmax Repair Clear all filters (58 of 58 reviews match)
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On March 28 2017 I had an appointment with carmax at 8:30 am. I was supposed to have gotten a tuneup. I had to be at work that day at 12:30 p.m they going to tell me my Jeep Commander 2006 would not be ready. I was frustrated because l had told the tech. So i asked ti...
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Product
Carmax Repair
#1027344
The first car we bought from Carmax was great. We had no problems. This one is another story. Through no fault of Carmax there is something wrong with our car. The problem I have with Carmax at Fountainhead is the way they've handled the situation. They've now had our...
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Anonymous
Eula

To know about past repairs, check the full vehicle history report. Vinaudit offers Carfax alternative reports for about $5 only so better keep on the safer side. http://www.vi...

Anonymous
Anonymous

Lemon law is n/a for this car.

Product
Carmax Repair
#782668
Bought this car for my son who is in college. Overall easy buying process but the 125 point inspection is almost worthless. I was replacing rotors, pads, tires just after three weeks. Windshield wiper reservoir had a crack in it and fluid rushed out over my garage...
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Carmax Charlotte County, Virginia
Product
Carmax Repair
I liked
  • Friendly
I didn't like
  • False claims
#769457

Carmax Repair Review

#735600
1.2
Details
I have had my car 3 months and i am on my 2nd repair. They are liars and they do not inspect vehicles or service them before you purchase.
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Customer service
Diversity of Products or Services
Interest Rate
Location
Product or Service Quality

Carmax Repair Review

#587406
2.2
Details
Warranty for my car was not honored, service technicians are untrained on proper diagnosis, repair and proper processes regarding their warranty. I have cancelled this contract. DO NOT BUY THE EXTENDED WARRANTY.
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Customer service
Price Affordability
Product or Service Quality
Warranty
Website

Carmax Repair Review

#524037
Repairs taking over three weeks, Carmax keeps telling me tomorrow. Lol WTF
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A few months into owning my vehicle I noticed that water and air were coming in through the passenger door. I took my vehicle to the dealership, using my extended warranty, and was informed that the vehicle had been in an accident as the paint was not a perfect match...
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SBarryAttorneyCares
SBarryAttorneyCares

I bought a BMW from Carmax last year - just found out had been in prior accident when I looked to trade in at BMW dealership. Very disappointing, and looking into legal remed...

Product
Carmax Repair
#673406
Delivered damaged car and said would refund transfer fee and now they won't - Absolutely terrible experience and liars at that!!! I found a BMW I wanted from carmax and had already gotten my finances approved and had a check to purchase the car. I called carmax in...
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ringleader
r***ader

You were the ignorant one to do business with carmax in the first place. If you did your research you wouldn't have went there to begin with. And a BMW is not a good choice a...

Product
Carmax Repair
#599144
purchased a car from car max, got the extended warranty. Clutch went out 3 months later. Would not cover the clutch. Pretty much pushed us out the door.
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Anonymous
Anonymous

I don't know of any warranties that cover the clutch. It is considered a wear item like brake pads. These are just some things that people need to be aware of. You could have...

Product
Carmax Repair
#598648
I have 2 problems with the vehicle. 1. mirror isn't folding properly - feels loose. 2. airbag light is on. Now, I have called ahead and got confirmation that both repairs will be covered. Day later GM dealership called me, that Maxcare has denied both of my claims....
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Anonymous
Anonymous

I have had my car for a year and had three issues back to back (two today) and maxcare is refusing to cover anything except for the cheapest portion then when I called and com...

Anonymous
Hotrod Guy

There warranty is not worth the paper it's written on, cancel it and get your money back.

3.2
Product
Carmax Repair
I liked
  • Nice showroom
I didn't like
  • Extended warranty policies
#580021
Owned car for 25 days. It's been in the shop for 12 of those days, simple repairs continue to lead to other repairs. They claim to inspect cars but they don't. Each time my car needed repairs they told me it would be a day. Each time it lasted more than 4 days. Their...
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2.0
Product
Carmax Repair
#558992

Do not ever buy any car or get any service repairs done....On the wast sahara store mike and james fixed my daughter csr a day latr thee engine started smoking and caught on fire....contact channel news 12 they will have investigators look into it...They said it was a...
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ringleader
r***ader

As I stated before, my mentor said to me that he would never buy a vehicle from carmax. In my experience, there have been many customers that brought their vehicle back more t...

Product
Carmax Repair
#552453
Brought my car to be serviced under the expensive service plan they pushed me into buying. They said it would be transferred to the dealership, because the manufacturer warranty would be covering the repairs. Then they said they couldn't do that for us. We went to pick...
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1.0
Product
Carmax Repair
I didn't like
  • Too much to list
#547477