I recently purchased a 2010 Toyota Highlander from CarMax Laurel Maryland Found car at VA location and had shipped to Laurel. Looked good and I traded in my 2004 Highlander to save time.
After driving car for few days found numerous issues that should have been taken and car of in their 150+ inspection process.
Had to take my time to re-visit Carmax to get corrected, now another problem showed up, the ignition switch is bad and now told 3-5 days more, part is out of stock. This has been bad experience based on how they advertise.
I would never recommend or buy another vehicle from CarMax.
The pre-inspection process on this vehicle was horrible, they missed the most common issues like dirty air cleaners filters, dirty interior marks, battery clams were rusty...what a poorly run company...no more Carmax and will tell my friends I do not recommend Carmax for their next car.
Product or Service Mentioned: Carmax Vehicle Inspection.
Monetary Loss: $1000.