Product: Carmax Oil Change Clear all filters (38 of 38 reviews match)
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Bought a 2010 chevy equinox with very low miles. drove it for about 4 months, and began hearing a scraping kind of noise, took it to a dealership, and was told there was no oil in the engine (and I had just gotten an oil change a month prior) they said the pistons...
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Review
#630891 Review #630891 is a subjective opinion of poster.
Service
Carmax Oil Change
Reason of review
Bad quality
Loss
$18
Preferred solution
Full refund
We bought a 2015 Kia Sorrento with just under 10,000 mi. From Carmax in Greensboro, N.C. and it leaks oil. We took it back to Carmax to rectify problem and left car for two days. We picked car up and were assured the problem had been fixed, only to find out that the...
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Review
#606267 Review #606267 is a subjective opinion of poster.
Service
Carmax Oil Change
Reason of review
Poor customer service
Preferred solution
Hire better mechanics and treat customers with respect when they contact the service department.
Tags
  • management complaint

Carmax - Oil Change Review from East Riverdale, Maryland

Laurel Maryland Purchased a 2006 Impala in August 2014. Since that time its been in the shop more than on the street. They kept my car for almost 3 weeks and affter two days the problem is back. After going above the Advisor to the Service Manager then i realized that the Technicians only can do basic such as oil change, tires, alignment and tuneups. The car has to go to an actual Chevy dealership to see what the problem is because they specialize in their own cars. Then why have a service department if Bo dont know Diddly.....this will determine if i want to keep the car or not....if it comes back again for the same problem. They can have it back...it's a lemon. The Advisors have no clue about nothing just there. I am not makong payments on a car that's in the shop more than on the street. Stay tuned
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Review
#577037 Review #577037 is a subjective opinion of poster.
Service
Carmax Oil Change
Reason of review
Damaged or defective
Carmax sold me a 3 year old wreck without disclosure. This was later discovered after Carmax appraised the car and indicated that the car had been wrecked based on the AutoCheck report. The front end collision occurred before CarMax originally sold it to me. Carmax...
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2 comments
Anonymous
#923333

Yes they do sell many cars that have been in a collision. If they really did the 125 point inspection that they claim to do, this would be apparent to them. My guess is that they really don't inspect there cars.

Yes i think it is a wise move to have any car inspected that you are considering buying from them.

Better advise would be to just NOT BUY FROM CARMAX.

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Review
#576417 Review #576417 is a subjective opinion of poster.
Service
Carmax Oil Change
Reason of review
Bad quality
Loss
$2000
Preferred solution
Let the company propose a solution
My husband and I bought a car there took it back because the shocks/ struts were locked up and there was leak. They had the car for 3 weeks and when it was returned the car had grease all over the place on the inside and the leak was not fixed. Because this happened 2...
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5 comments
Frankie S
#918345

Go in your CCM and notify all the customers through another email address.

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Review
#566061 Review #566061 is a subjective opinion of poster.
Service
Carmax Oil Change
Reason of review
Damaged or defective
1.0
Details
me and my husband bought a car at carmax in 2013 may it has been back to their service for repair 6 times it needs everything they patch it give it back to you.... next three months it needs to be towed again.... three times in one year it has been towed ...car max is...
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Review
#565178 Review #565178 is a subjective opinion of poster.
Service
Carmax Oil Change
Pros
  • Nice showroom
Cons
  • Their cars
  • Lies
  • False claims
Reason of review
Damaged or defective
Loss
$10000
Past experience with CarMax was positive but recent experience with CarMax in Laurel, MD, suggests the franchise has gone downhill. It's capitalism, yes--they make an offer, I accept or reject. But when CarMax offers more than 40% lower than a dealer (outright offer,...
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1 comment
Frankie S
#870378

Capitalism is destroying society.

Review
#533911 Review #533911 is a subjective opinion of poster.
Service
Carmax Oil Change
Tags
  • used vehicles purchase
I worked for Carmax nearly eight months as an "MA4" (mechanical associate 4) and was fired for what I thought was unfair and seemed to be quite biased and political. The way the shop works is different teams of techs work in different "zones". These zones consist of...
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6 comments
Sharrie
#1701216

Yep, if they don't like you, they will fire you.

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Review
#513596 Review #513596 is a subjective opinion of poster.
Service
Carmax Oil Change
Took my Infiniti purchased through Carmax in for A/C Compressor on 6/25/14. Repairs took 3 weeks to complete with my service rep constantly calling with news that they needed another part. Lucky I own another vehicle because the rep also repeatedly tried to get me into...
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Review
#512526 Review #512526 is a subjective opinion of poster.
Service
Carmax Oil Change

Carmax - Review about Bad Auto Service from Doylestown, Pennsylvania

The Henderson Carmax is horrible. I went in to get my car. It was after the service department was closed. I turned my car in at 10:00 am and it wasn't until 6:00 pm I got to talk to someone. The service department closes at 6:00 pm. Well anyway all that was done to the was an oil change. They charged $227.00 for an oil change which was less then $40.00. Also I asked to see what I was being charged for and they didn't have the Bill. This is not ok. They then told me I can come back the next day to dispute the charges. This is horrible and I will make sure everyone I know will know how horrible this place is.
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Review
#505459 Review #505459 is a subjective opinion of poster.
Service
Carmax Oil Change