Product: Carmax Oil Change Rating: 1 Star Clear all filters (3 of 38 reviews match)
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Carmax - BAD SERVICE DEPARTMENT

1.0
Details
Horrible service. Asked for oil change. Didnt replace filter. Didnt top off fluids. And riiped my windshield wipper. Rude. Took over hour for oil change. Kieth is manager. Professionally ice cold. Rude. I will never by a car from carmax again.
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Review
#1200343 Review #1200343 is a subjective opinion of poster.
Service
Carmax Oil Change
Reason of review
Poor customer service
1.0
Details
Since purchasing my vehicle a little over a year ago, I have had nothing but problems with Carmax honoring both the warranty I bought for my Nissan Versa, and the alleged "quality check" that was supposed to have taken place before I bought the car. Carmax should...
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1 comment
Anonymous
#1104662

Stephanie,

Before going to Carmax, did you think to check them out on the Internet? Seek out reviews people have written about the company?

When it comes to buying anything big like a car, a major appliance, etc., I will always seek out the opinion and experiences of others. I'm sure if you had checked out these reviews on Carmax first, you would have never gone near the place.

I learned this lesson long ago and it's a valuable one.

Thanks for writing such a definitive complaint letter. I hope you have saved others from making the mistake of going to Carmax for their next purchase.

James

Review
#700899 Review #700899 is a subjective opinion of poster.
Service
Carmax Oil Change
Cons
  • Customer service after purchase
Reason of review
Poor cust. service, Warranty not honored, sold me a lemon
Loss
$15100
Preferred solution
Deliver product or service ordered
Tags
  • lemon car dealerships
  • Carmax Extended Warranty
1.0
Details
me and my husband bought a car at carmax in 2013 may it has been back to their service for repair 6 times it needs everything they patch it give it back to you.... next three months it needs to be towed again.... three times in one year it has been towed ...car max is...
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Review
#565178 Review #565178 is a subjective opinion of poster.
Service
Carmax Oil Change
Pros
  • Nice showroom
Cons
  • Car histories
  • Lies
  • False claims
Reason of review
Damaged or defective
Loss
$10000

Contact Carmax Customer Service

Website:
www.carmax.com
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

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