Product: Carmax Oil Change Clear all filters (38 of 38 reviews match)
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Carmax - Oil change service

I was there for the oil change appointment and after few min told to come in 2 hours because mechanic going to lunch. I asked if I can talk to the manager and they said she’s at lunch . I was trying to explain thT I’m going out of town. Then finally another staff said it’s ok we will find a way. That’s Not acceptable .
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Review
#1352705 Review #1352705 is a subjective opinion of poster.
Service
Carmax Oil Change
Reason of review
Poor customer service

Carmax - BAD SERVICE DEPARTMENT

1.0
Details
Horrible service. Asked for oil change. Didnt replace filter. Didnt top off fluids. And riiped my windshield wipper. Rude. Took over hour for oil change. Kieth is manager. Professionally ice cold. Rude. I will never by a car from carmax again.
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Review
#1200343 Review #1200343 is a subjective opinion of poster.
Service
Carmax Oil Change
Reason of review
Poor customer service
3.8
Details
I recently went to my local CarMax service center for an oil change. I had a great buying experience and felt confident the service department would be no different. After the service was complete m car was delivered to the exit bay it was wet and looked clean. I...
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Review
#1032810 Review #1032810 is a subjective opinion of poster.
Service
Carmax Oil Change
Reason of review
Bad quality
Loss
$32
Preferred solution
Let the company propose a solution
I bring my husband's car on January 25 to make a oil change, my husband has always some cash in the compartment with lock, He has 450 dollars in cash and almost 10 dollars in quarters i don't check the car when they finish the oil change and five days later on Monday,...
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1 comment
Anonymous
#1280108

Sorry, but you got what you deserved. If you were *** enough to leave a wad of cash in your glove compartment and hand the key over to someone you don't know, well, I've got some swamp land I'd like to talk to you about.

Review
#1001258 Review #1001258 is a subjective opinion of poster.
Service
Carmax Oil Change
Reason of review
oil change
Loss
$460
Preferred solution
Full refund

Carmax Oil Change Review

2.5
Details
I had an appointment in carmax at 9 am, my car is making a noise and while Im at carmax I ask for an oil change. 7 hrs 1/2 later all they did was an oil change and my car was still making the noise, oh and by the way the mechanic put in the wrong oil not synthetic all the while the oil cap says synthetic only.
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Review
#912115 Review #912115 is a subjective opinion of poster.
Service
Carmax Oil Change
Reason of review
Order processing issue
I've never bought a car from a dealership before so I was relieved that this transaction went as smoothly as it did....UNTIL: ~ My credit union told me that they were baffled by the interest I was being charged by Carmax. My credit rating at that point was 745, Carmax...
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1 comment
Anonymous
#1141188

Turns out the whole engine basically had to be resealed.

Thankfully it was still under the manufacturers warranty!!

Review
#805045 Review #805045 is a subjective opinion of poster.
Service
Carmax Oil Change
Cons
  • Non-disclosure
  • Being taken advantage of
  • Being stuck with a car i no longer want
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
3.9
Details
Bought a car 3 mos ago from Carmax with 35000 miles on it and had to have it towed in because it overheated. They said it needed a cooling fan. It was there for a week waiting for parts. While there they said it was leaking oil and they put a dye in and said to...
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1 comment
Anonymous
#1038892

Tell them you will go to the State Attorney General's Office

Review
#704292 Review #704292 is a subjective opinion of poster.
Service
Carmax Oil Change
Cons
  • Deceit
  • Service dept resa
Reason of review
Poor customer service
Preferred solution
Fix the car and give it back and if they want to replace unbroken parts do it but don't charge me
1.0
Details
Since purchasing my vehicle a little over a year ago, I have had nothing but problems with Carmax honoring both the warranty I bought for my Nissan Versa, and the alleged "quality check" that was supposed to have taken place before I bought the car. Carmax should...
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1 comment
Anonymous
#1104662

Stephanie,

Before going to Carmax, did you think to check them out on the Internet? Seek out reviews people have written about the company?

When it comes to buying anything big like a car, a major appliance, etc., I will always seek out the opinion and experiences of others. I'm sure if you had checked out these reviews on Carmax first, you would have never gone near the place.

I learned this lesson long ago and it's a valuable one.

Thanks for writing such a definitive complaint letter. I hope you have saved others from making the mistake of going to Carmax for their next purchase.

James

Review
#700899 Review #700899 is a subjective opinion of poster.
Service
Carmax Oil Change
Cons
  • Customer service after purchase
Reason of review
Poor cust. service, Warranty not honored, sold me a lemon
Loss
$15100
Preferred solution
Deliver product or service ordered
Tags
  • lemon car dealerships
  • Carmax Extended Warranty
3.8
Details
I love my car but the next day my air pressure light was on and a few months after My tire kept doing it and when I took my car to get an oil change at Firestone they told me that I had a nail in my tire. I took it to carmax and they said nothing was wrong with my...
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Review
#673771 Review #673771 is a subjective opinion of poster.
Service
Carmax Oil Change
Reason of review
Bad quality

Contact Carmax Customer Service

Website:
www.carmax.com
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

Carmax Reviews

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Carmax reviews
I bought my 2012 Honda Accord at a low 40,000 miles from Carmax center in White Marsh, Maryland. The car was previously owned by a Business Company and only listed to have been in one accident prior to my purchase. Sounds like a great car. I guess that's why I'm...
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1 comment
Frankie S
#995136

That's funny, carmax trains their employees to tell customers the vehicles are high quality. The signs are all over their showrooms. I guess carmax must be F.O.S.!!!

Review
#645349 Review #645349 is a subjective opinion of poster.
Service
Carmax Oil Change
Reason of review
Bad quality
Loss
$700
Preferred solution
Let the company propose a solution