Product: Carmax Oil Change Clear all filters (0 of 37 reviews match)
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Carmax - BAD SERVICE DEPARTMENT

Horrible service. Asked for oil change. Didnt replace filter. Didnt top off fluids. And riiped my windshield wipper. Rude. Took over hour for oil change. Kieth is manager. Professionally ice cold. Rude. I will never by a car from carmax again.
1.0
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Product
Carmax Oil Change
#1200343
I recently went to my local CarMax service center for an oil change. I had a great buying experience and felt confident the service department would be no different. After the service was complete m car was delivered to the exit bay it was wet and looked clean. I...
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3.8
Product
Carmax Oil Change
#1032810
I bring my husband's car on January 25 to make a oil change, my husband has always some cash in the compartment with lock, He has 450 dollars in cash and almost 10 dollars in quarters i don't check the car when they finish the oil change and five days later on Monday,...
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Anonymous
Anonymous

Sorry, but you got what you deserved. If you were *** enough to leave a wad of cash in your glove compartment and hand the key over to someone you don't know, well, I've got ...

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Carmax Oil Change
#1001258
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Carmax Oil Change Review

I had an appointment in carmax at 9 am, my car is making a noise and while Im at carmax I ask for an oil change. 7 hrs 1/2 later all they did was an oil change and my car was still making the noise, oh and by the way the mechanic put in the wrong oil not synthetic all the while the oil cap says synthetic only.
2.5
Details
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Interest Rate
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
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Product
Carmax Oil Change
#912115
I've never bought a car from a dealership before so I was relieved that this transaction went as smoothly as it did....UNTIL: ~ My credit union told me that they were baffled by the interest I was being charged by Carmax. My credit rating at that point was 745, Carmax...
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Anonymous
Anonymous

Turns out the whole engine basically had to be resealed.Thankfully it was still under the manufacturers warranty!!

Product
Carmax Oil Change
I didn't like
  • Being taken advantage of
  • Non-disclosure
  • Being stuck with a car i no longer want
#805045
Bought a car 3 mos ago from Carmax with 35000 miles on it and had to have it towed in because it overheated. They said it needed a cooling fan. It was there for a week waiting for parts. While there they said it was leaking oil and they put a dye in and said to...
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Anonymous
Anonymous

Tell them you will go to the State Attorney General's Office

3.9
Product
Carmax Oil Change
I didn't like
  • Service dept resa
  • Deceit
#704292
Since purchasing my vehicle a little over a year ago, I have had nothing but problems with Carmax honoring both the warranty I bought for my Nissan Versa, and the alleged "quality check" that was supposed to have taken place before I bought the car. Carmax should...
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Anonymous
Anonymous

Stephanie,Before going to Carmax, did you think to check them out on the Internet? Seek out reviews people have written about the company? When it comes to buying anything b...

1.0
Product
Carmax Oil Change
I didn't like
  • Customer service after purchase
#700899
I love my car but the next day my air pressure light was on and a few months after My tire kept doing it and when I took my car to get an oil change at Firestone they told me that I had a nail in my tire. I took it to carmax and they said nothing was wrong with my...
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3.8
Product
Carmax Oil Change
#673771
I bought my 2012 Honda Accord at a low 40,000 miles from Carmax center in White Marsh, Maryland. The car was previously owned by a Business Company and only listed to have been in one accident prior to my purchase. Sounds like a great car. I guess that's why I'm...
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ringleader
r***ader

That's funny, carmax trains their employees to tell customers the vehicles are high quality. The signs are all over their showrooms. I guess carmax must be F.O.S.!!!

Product
Carmax Oil Change
#645349
Bought a 2010 chevy equinox with very low miles. drove it for about 4 months, and began hearing a scraping kind of noise, took it to a dealership, and was told there was no oil in the engine (and I had just gotten an oil change a month prior) they said the pistons...
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Product
Carmax Oil Change
#630891