Product: Carmax Oil Change Clear all filters (38 of 38 reviews match)
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CarMax- Make the sale and ignore you

I bought a car 19 days ago- I have acutally had it for 6 of those days. There was an oil leak and after traveling back and forth to CarMax, they insisted that someone spilled oil and dismissed me. The car is at a Toyota dealer (Toyota Sienna is the vehicle) and they have confirmed that there isn't one leak but three. I have complained to CarMax and they are completely blowing me off. "We will call you back" has become the standard line and I never get a call back. The great sales experience I had has been killed by the idiots in the service department and the lack of response from management.
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Review
#299200 Review #299200 is a subjective opinion of poster.
Service
Carmax Oil Change
Loss
$26998
I picked a Truck at the Irving location and immediately fell in love with it and wanted to buy it, I was told that another customer was coming to look at it and I needed to give it 24 hours. I did and the next day I called to let them know I was wanting to go ahead and...
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7 comments
Anonymous
#423847

CarMax is offering you a replacement motor and your dissatisfied. I'll bet any other used car dealer in town would not return your phone call after you drive off the lot. Take the motor and enjoy the truck.

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Review
#293982 Review #293982 is a subjective opinion of poster.
Service
Carmax Oil Change
Carmax can't seem to get my car I purchased from them fixed. I purchased a car that was supposed to be free of oil leaks or any issues. It was supposed to have passed the 125 point inspection but was not up to par. They had my car for over a week and were still...
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3 comments
Anonymous
#423387

Who ever said a vehicle is in a junkyard due to a car crash? Many are totaled due to flood damage! Would definately like my cars electrical system being repaired with parts from a junk car that was submurged under water....

Hmm, Think First!

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Review
#288163 Review #288163 is a subjective opinion of poster.
Service
Carmax Oil Change
Loss
$16000

Carmax in East Hartford, Connecticut - Wasted my time & money

From the time i bought my car to now, which equals 2 years. Ive been to carmax service center about 20 times UNWANTINGLY!! There so called check list that they do before they sell the car is the most inaccurate thing out. in the first 2 months 3 of the things on the list went wrong. while having work done on my car these people left out my oil dipstick and holder along with some bolts. The next month i went for an oil change and the mechanics asked me if i knew that several parts from my car were missing. I called CarMax and apparently they were just lying around. UGGGHHHHH!!!! FOR A WHOLE MONTH!! Buying my 1st car has been the WORST experience EVER!!!
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1 comment
Anonymous
#392698

there is no check list anymore. it's called change the oil, give it a wash and ready for sale.

"if something is wrong we'll worry about it later". hmmm.....

Review
#279907 Review #279907 is a subjective opinion of poster.
Service
Carmax Oil Change
November 25, 2011, I took my vehicle to CarMax located in Memphis, Tennessee for a wheel rotation and balance. I told the customer service rep, if I need an alignment go ahead and perform the test. The customer rep replied, I you want an alignment another appointment ...
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1 comment
Anonymous
#382595

So sorry to hear you've had a frustrating experience. I invite you to call our Customer Relations Team to discuss your experience -- 800-519-1511 8:30a-8p M-F EST.

Review
#277324 Review #277324 is a subjective opinion of poster.
Service
Carmax Oil Change

Carmax sold me a *** car

i bought a 2008 pontiac g6 from carmax in tinely park il and in two days had to return it on several occassions because somethings was wrong with the front end driving suspention i took the car on the express way and took the speed up to 65 and it shook like *** and once i got off the express way and went to the traffic light it wouldnt stop shaking so i took it back and it needed a front wheel alignment and tire balance so when i got the dam car back the oil light was on and the brakes are squeeking well with all the rain they couldnt determine the problem with the brakes but i am responsiable for a oil change 3 weeks of purshasing this car so the 100 point check inspection they claim they do is a bunch of *** buy or beware i feel like ive been hoodwinked
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4 comments
Anonymous
#319824

Carmax offers all brands of cars for sale. It's your fault you bought a Pontiac, a brand now out of production.

Carmax has a 5 day return policy for just such instances. If you were having trouble with your car within the 1st 2 days you should have returned it and chose another one...Caarmax would have done that for you...They didn't build the Pontiac, they only offered it as an option, and would have helped you out of the situation to put you into another vehicle....Bad Carmax!

Anonymous
#309585

my mother in law just bought er g6 brand new not that long ago. she is the only owner the vehicle has ever had.

and she had the exact same problem. it actually was her power steering in her g6.

so maybe its pontiac not carmax. carmax is pretty reliable with their cars.

Anonymous
#309583

Just using this word showes your an ***. If you want a perfect car go buy new, we sell used cars.

That should tell you that in some cases this was a problem for someone else so they got rid of it. We can't take them apart and check everything. We process hundreds of cars a week through our shop. We missed a few things get over it.

Call corporate if you want if you do don't bring the car back to our shop. Like *** off the cook when you complane in a resturant, you never want to make your mechanic mad.

CarMax
#308198

We received your complaint at our Home Office. We would like to hear more and have the opportunity to assist you. Please call us at 800-519-1511, Monday-Friday 8:30am-8:00pm (EST).

Sincerely,

CarMax Customer Relations

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Review
#246104 Review #246104 is a subjective opinion of poster.
Service
Carmax Oil Change
My husband and I bought a Volkswagon Passat with about 18,000 miles from Carmax a little over a year ago. We also bought the extended warranty. What a joke that is! On a recent trip, the oil light went off and the warning system said to stop driving the car--which...
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4 comments
TheIceGuy
#204410

yeah, one of those dealers just opened up where im from. I applied there, and they were about to hire me as a mechanic.

I never went to school to be a mechanic, or anything.

I know how to change oil, and do regular maintenance on MY car, but i couldnt believe they were going to hire me with no prior experience. I knew it was a rackett then..

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Review
#204154 Review #204154 is a subjective opinion of poster.
Service
Carmax Oil Change

Carmax in Chicago, Illinois - *** poor service

Bought a 2004 Jaguar from them one year ago. Since then I have spent more money out of pocket on this car despite having purchased an extended warranty. The *** poor service started shortly after purchasing the car. I wanted to take it in to Carmax for an oil change. I was told by the service department at the dealer where purchased that it would be THREE WEEKS to get it in. 3 Weeks for an oil change! Complained to an interested service manager who promised better service and that it shouldn't have happened. So the next time it was do for an oil change I went through the exact same problem. This time I called the extended warranty department and got the "we're sorry....blah blah blah" again! So I gave up and took it to the local Jaguar dealer. Now I experience transmission problems 6 weeks ago. Took it to the Jag dealer. Carmax wouldn't pay for it to be fixed so it cost me $1,000 out of pocket. Now five weeks later the same issue. This time Carmax will pay for a rebuilt transmission but they are jerking the Jaguar dealer around and I am still without my car. I have been without my car for over a week and according to the Jag dealer I may get my car back in a week or so if Carmax approves everything. Called the finance department and asked to speak with someone that could hear and take care of my issues, after spilling the whole sordid story to SUZANNE She said she could give me the number to the extended warranty department. NOW I'M ANGRY because she could have NOT wasted my time and just given me their number to begin with, plus she asked "so the Jaguaar dealer told you to bring it back to Carmax" that NEVER came up in my story...so she wasn't even paying attention. This company has lousy follow up and service. They are great at selling cars and extended warranties but totally miss the mark in the follow up. I intend to tell EVERYONE I know of the *** poor service that they deliver. I will NEVER buy a car from them again. BUYERS BEWARE...THEY JUST DON'T CUT IT!!!!!
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Review
#159498 Review #159498 is a subjective opinion of poster.
Service
Carmax Oil Change
Loss
$19