Product: Carmax Mercedes Car Trade-in Rating: 1 Star Clear all filters (2 of 3 reviews match)
Filter by rating
filters
Product:
Rating:

Carmax in Branford, Connecticut - THEY ARE AWFUL AND SHOULD BE CLOSED DOWN!

1.0
Details
i PURCHASED A CAR FROM THE EAST HAVEN, CT STORE IN APRIL OF 2016 - WAS ASSURED THAT THE CAR WAS IN NO ACCIDENTS - NOT TRUE. WHEN I WENT TO TRADE THE CAR IN THE CAR WAS IN A FRONT END COLLISION AND NEVER REPORTED TO ME ! CARMAX, JOE FROM EAST HAVEN THINKS IT IS FUNNY AND WILL DO NOTHING TO REMEDY THE SITUATION! THE CAR WILL NOT TRADE IN NOR PASS THE EMISSIONS TESTING !
View full review
Review
#1686109 Review #1686109 is a subjective opinion of poster.
Service
Carmax Mercedes Car Trade-in
Reason of review
Bad quality
Loss
$14000
1.0
Details
The appraiser did not put down all the features my car has and he calculated it as 75K miles when my car has 69K . Of course the offer will be below average. When my husband asked him why he did that all he had to say was " This is our offer take it or leave it" Will...
View full review
2 comments
Anonymous
#1178397

They are a bunch of crooks. They either sell you a car which has all kind of problems for the normal price or they *** over for about 7000 on a good a good car.

Never buy a car from CarMax. Go to the reputable dealer and buy certified pre-owned.

View more comments
Review
#854962 Review #854962 is a subjective opinion of poster.
Service
Carmax Mercedes Car Trade-in
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$2200
Preferred solution
Let the company propose a solution

Contact Carmax Customer Service

Website:
www.carmax.com
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

Carmax Reviews

  1. 152 reviews
  2. 98 reviews
  3. 48 reviews
  4. 18 reviews
  5. 16 reviews
Carmax reviews