Product: Carmax Mercedes Car Trade-in Clear all filters (3 of 3 reviews match)
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Carmax in Branford, Connecticut - THEY ARE AWFUL AND SHOULD BE CLOSED DOWN!

1.0
Details
i PURCHASED A CAR FROM THE EAST HAVEN, CT STORE IN APRIL OF 2016 - WAS ASSURED THAT THE CAR WAS IN NO ACCIDENTS - NOT TRUE. WHEN I WENT TO TRADE THE CAR IN THE CAR WAS IN A FRONT END COLLISION AND NEVER REPORTED TO ME ! CARMAX, JOE FROM EAST HAVEN THINKS IT IS FUNNY AND WILL DO NOTHING TO REMEDY THE SITUATION! THE CAR WILL NOT TRADE IN NOR PASS THE EMISSIONS TESTING !
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Review
#1686109 Review #1686109 is a subjective opinion of poster.
Service
Carmax Mercedes Car Trade-in
Reason of review
Bad quality
Loss
$14000
while low, we decided to get all the papers and pay a second visit, less than three weeks later to sell the car. At the second visit they said they were as a matter of routine doing a second appraisal. We were told the care was worth only half what it had been less...
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1 comment
Anonymous
#1323576

Never never take a pristine classic car to a carmax or other dealership to sell. Never. You're begging them to take half the value and leave you short $$.

Review
#1040765 Review #1040765 is a subjective opinion of poster.
Service
Carmax Mercedes Car Trade-in
Reason of review
Poor customer service
1.0
Details
The appraiser did not put down all the features my car has and he calculated it as 75K miles when my car has 69K . Of course the offer will be below average. When my husband asked him why he did that all he had to say was " This is our offer take it or leave it" Will...
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2 comments
Anonymous
#1178397

They are a bunch of crooks. They either sell you a car which has all kind of problems for the normal price or they *** over for about 7000 on a good a good car.

Never buy a car from CarMax. Go to the reputable dealer and buy certified pre-owned.

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Review
#854962 Review #854962 is a subjective opinion of poster.
Service
Carmax Mercedes Car Trade-in
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$2200
Preferred solution
Let the company propose a solution

Contact Carmax Customer Service

Website:
www.carmax.com
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

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