Twice Carmax failed! We found a car we wanted on Carmax's website.
We had the loan pre-approved. First time, we put the car on hold via the website and later that night requested it transferred to the Bristol office. Next morning, no phone call. We finally call them....no record of the hold order, no record of the transfer request, we even pulled up the emails showing us confirmation.
Nothing but apathy and disinterest in helping us from the carmax people in Bristol. The car was on hold for someone else and pending sale. Second time, no call next day. Apathetic receptionist at the Bristol office.
Car is 4 hours away, but will take 14 days to get here?!!?! Two sales lost due to crap service and crap policies. Do not give this company your time.
Their policies and treatment of their employees made for an extremely frustrating experience. I will never deal with these people again!
Carmax Pros: Website looks like it works.
Carmax Cons: How the website worked or did not work, Worthless employees, Terrible transfer policies.