Product: Carmax Loan Clear all filters (32 of 32 reviews match)
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I recently bought a car from CarMax and it's been a nighmare ever since. This is NOT the way car buying should be. Aside from the major hassle received because we did our own financing, once we got the car it fell apart, literally. Front bumper came off as well as the...
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Review
#546313 Review #546313 is a subjective opinion of poster.
Service
Carmax Loan
Cons
  • Having my time wasted
  • No sense of urgancy
  • Incooperative with my lender
Don't know why I keep going back to CarMax, maybe I hope someday to find an honest, truthful and sincere salesman. Not going to happen as long as CarMax trains them. When applying for a car loan at the Kansas City,KS CarMax I was told by the salesman that there would...
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1 comment
Anonymous
#869234

Youre an ***. Youre whining about a 4 percent interest rate.

Carmax has Better rates than ally and wells fargo and many others so why are you complaining. Its a USED car. Good luck getting a better rate elsewhere. Most people cant get that on a new car let alone used.

First world problems. People like you deserve to be kicked in the face

Review
#523254 Review #523254 is a subjective opinion of poster.
Service
Carmax Loan
Loss
$76000
Carmax - Get Ready to PAY!!!!!!!
Carmax - Get Ready to PAY!!!!!!!
Carmax - Get Ready to PAY!!!!!!!

Update by user Sep 11, 2014

Got my car back :) so far so good. The Kennesaw store service department is awesome.

I have to admit I should have just went to them in the first place. They were awesome to us.

Everything is fixed on the car, they got ALL of the oil out of the carpets even. It smells...

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10 comments
Anonymous
#964846

Most of the problem is you not carmax they sold you something you wanted and it was a lemon . lemons are in every make and model .

you can buy a brand new car and it could be lemon right off the bat . just BC its new doesn't garuntee that it will run good for a while . you let mechanics do a lot of unnecessary work on the car that didn't need to be done on it. You had about 30 repairs that weren't needed on the car .

then you finally found a mechanic that fixed the real problem with the car . read the manual on the car it will tell you if that part need to be replaced after a certain amount of miles . take the car in to several mechanics .

get different diagnosis from different companies . just like going to the doctor .

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Review
#492729 Review #492729 is a subjective opinion of poster.
Service
Carmax Loan
Loss
$35000

Carmax in Lancaster, Pennsylvania - Vehicle. Trouble

New to buying cars have no credit carmax approved me pick out a vehicle everything checked out *** salesmen but w.e was a *** back. Gf was gonna drive it home I went to work I live 110 miles from carmax broke down 30 miles from carmax took a month to fix numerous garages do your homework before you buy from carmax an do a loan threw santander check kbb.com before u buy don't overpay an get upside down on a loan I am stuck with this car an loan can't even trade it in. Shop cautiously carmax an santander bank should be the last resort in a desperate situation
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Review
#492594 Review #492594 is a subjective opinion of poster.
Service
Carmax Loan
I went into carmax at Austin,Tx location. I saw a nice jetta for $9'000. I told the saleman I got 7'000 dollars in the envelope for down payment that is huge down. saleman check online to approve me for $2'000 loan left over. they denie me and saleman and manager...
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18 comments
Anonymous
#716249

Having worked for a bank as a loan officer, I can tell you that in some cases a loan can get denied for having too much down. It sounds like that might be the case here.

My bank would routinely reject car loans for less than $5k on the basis that they were easy targets for insurance fraud. That may be a factor in your denial...

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Review
#409152 Review #409152 is a subjective opinion of poster.
Service
Carmax Loan

Carmax in Stockbridge, Georgia - RIP OFF

They had my car in the shop for 3 weeks and it there was hail damage to the hood and roof. I was already in the process of switching vans because the other one wasn't any good. so to make a long story short they lowered the appraisal on the old van to 10,500.00. I financed it for 12,998.00 so I'm to pay the difference added on my new loan. They gave me carmax financing instead of wellsfargo of whom I had before this mess... its there fault the van was trash really??? in the shop 3 weeks and you say I have to pay the difference. they gave it back to me and it was still garbage,, but they will send it to the auction,...oh I lost my downpayment of $1,000.00 and I had to pay $894.320 for another down payment... really?
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1 comment
Frankie S
#632886

Another problem with carmax is they keep vehicles in their shop way too long. That is a stragety so the 30 days runs out and the customer is stuck paying. I can write tons of garbage that is going on in this company.

Review
#398134 Review #398134 is a subjective opinion of poster.
Service
Carmax Loan
Loss
$4816
I lost my job 8 months into my car loan. I have advised CAR MAX of this; my car note is $612/mo. This is a high payment for someone who is unemployed so I try to make 1/2 a payment each time I get my unemployment check. They locked me out of my account once I got 2...
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2 comments
Lovey
#636571

At no point and time, if you have paperless statements should any credit institution barr you from seeing your account/payment information. As I stated in my prior statement, I made 1/2 payments WITH MY UNEMPLOYMENT check. So, I do receive benefits and have attempted to pay my car not despite the situation.

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Review
#397233 Review #397233 is a subjective opinion of poster.
Service
Carmax Loan
Loss
$30000
Tags
  • Economics
We were recently at the store in Norcross, GA. It was very unpleasant. I had went in to look/buy a 2010 Dodge Caliber. It took about 5 mins to find the vehicle we wanted since we had done some research on their website prior. We sat down with the salesman Keith Palmer....
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10 comments
Anonymous
#616699

Stop it Dawn. We all know you work for carmax.

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Review
#383281 Review #383281 is a subjective opinion of poster.
Service
Carmax Loan
after filling out the finance forms, and after being made to copy my bank statements twice, and giving up my license twice, and paying the downpayment, and driving away with the vehicle two days later, I was then called and threatened by my sales rep, accused of not...
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1 comment
Frankie S
#600498

I am sure you could never drive off with a vehicle if you did not supply the required documents. I hope things work out and feel free to post again if (chances are pretty good) you have problems with your vehicle!

Review
#379808 Review #379808 is a subjective opinion of poster.
Service
Carmax Loan
Loss
$600
Have voice message of CHRIS at CARMAX of Charelston telling me that they would pick the car up and return my down payment in full that the funding had expired even though another loan was in place to buy the car anyway they told me that under no certain conditions...
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3 comments
Frankie S
#584759

Truth, nice way to take care of a customer! Bravo!

You get an A+ for people skills.

A typical carmax guy! carmax is doomed my friend, so maybe you should start looking for something else.

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Review
#365773 Review #365773 is a subjective opinion of poster.
Service
Carmax Loan
Loss
$600
Tags
  • Small claims court