Product: Carmax Loan Rating: 3 Stars Clear all filters (2 of 32 reviews match)
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Rating:
2.7
Details
Not happy with my experience. This dealership has a lot of good reviews, and the place is nice and clean. To be fair I may have just gotten a poor salesmen. Alas one bad experience reflects on the entire company. I arranged for financing in advance, sent in everything...
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2 comments
davemcarthur
#1675300

I do have to say that Carmax management did contact me and apologize for the experience I had with the Sanford store. By that time I had already made a deal with Carvana.com on the same model and year vehicle with lower mileage and a better price, so in a round about way, I guess he did me a favor.

My experience with Carvana was the diametric opposite of that of Carmax. It was a very smooth and pleasant car buying experience.

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Review
#1516642 Review #1516642 is a subjective opinion of poster.
Service
Carmax Loan
Cons
  • Poor attitude from sales person
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • sales person
2.5
Details
We purchased a ~$51,000 GMC Denali HD Truck from the Greensboro, NC location and put a trade value of ~$7K and a $10,100.00 down payment in the form of a business check. The check was ACH transferred in 24 hours on a weekend. The second day of driving the truck to and...
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2 comments
Frankie S
#995141

I would like to expose more of these reviews about carmax to many other social media sites. I do think it would save potential buyers much aggravation, time and money.

And carmax is suppose to be a top 100 company! B.S

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Review
#647896 Review #647896 is a subjective opinion of poster.
Service
Carmax Loan
Pros
  • Variety of cars
  • Staff
  • Ease of the process
Cons
  • Business practices
  • 125 point inspection not true
  • Using my money to make money
Reason of review
Problems with payment
Loss
$10100
Preferred solution
Let the company propose a solution
Tags
  • Return Policy Ripoff
  • return policy misinformation

Contact Carmax Customer Service

Website:
www.carmax.com
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

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