2.7
Details
Not happy with my experience. This dealership has a lot of good reviews, and the place is nice and clean. To be fair I may have just gotten a poor salesmen. Alas one bad experience reflects on the entire company. I arranged for financing in advance, sent in everything...
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2 comments
davemcarthur
#1675300

I do have to say that Carmax management did contact me and apologize for the experience I had with the Sanford store. By that time I had already made a deal with Carvana.com on the same model and year vehicle with lower mileage and a better price, so in a round about way, I guess he did me a favor.

My experience with Carvana was the diametric opposite of that of Carmax. It was a very smooth and pleasant car buying experience.

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Review
#1516642 Review #1516642 is a subjective opinion of poster.
Service
Carmax Loan
Cons
  • Poor attitude from sales person
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • sales person

Discrimination | Carmax in Gainesville, Florida

1.0
Details
I went to buy a car and was told that I could not purchase one there because they will not finance me because I drive for a living even though my income is well above average
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Review
#1579760 Review #1579760 is a subjective opinion of poster.
Service
Carmax Loan
Cons
  • Wasted time
Reason of review
Discrimination
Preferred solution
Let the company propose a solution
My wife paid off her car and gave it to our son so she was shopping for another one at carmax San diego. Found the one she wanted and applied for it. The loan came back with 18-20% interest and came to find out that the carmax rep (Elliot Stepsnof) processed her loan...
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2 comments
Anonymous
#1532720

So CarMax pulled 16 credit reports without her authorization or knowledge? I didn’t know that is lawful.

Can you resolve this with filing a credit dispute with the credit bureau(s) involved?

Excessive inquiries would have a profound affect on her credit score. Most finance and insurance companies use our credit score for pricing the products we need.

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Review
#1317850 Review #1317850 is a subjective opinion of poster.
Service
Carmax Loan
2.5
Details
We purchased a ~$51,000 GMC Denali HD Truck from the Greensboro, NC location and put a trade value of ~$7K and a $10,100.00 down payment in the form of a business check. The check was ACH transferred in 24 hours on a weekend. The second day of driving the truck to and...
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2 comments
Frankie S
#995141

I would like to expose more of these reviews about carmax to many other social media sites. I do think it would save potential buyers much aggravation, time and money.

And carmax is suppose to be a top 100 company! B.S

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Review
#647896 Review #647896 is a subjective opinion of poster.
Service
Carmax Loan
Pros
  • Variety of cars
  • Ease of the process
  • Staff
Cons
  • Car histories
  • Return policy
  • Using my money to make money
Reason of review
Problems with payment
Loss
$10100
Preferred solution
Let the company propose a solution
Tags
  • Return Policy Ripoff
  • return policy misinformation
Ok where do I start. First off I drive for Lyft and Uber. Anyway, call Carmax about a car I had seen online that I was interested in buying. When the salesman asked me what I would be using the car for I told him rideshare. He told me that Carmax will not finance...
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1 comment
Meshelle
#1738553

I have had the same experience at carmax, now they wont sale you a car if you drove for Uber, they need to be sued class action style.......

Review
#770507 Review #770507 is a subjective opinion of poster.
Service
Carmax Loan
Pros
  • Customer service
  • Showroom
  • Vehicle selection
Cons
  • Lies
Reason of review
I was lied to about the absolutely worthless service plan I was sold
Loss
$3000
Preferred solution
Full refund
Tags
  • Small claims court
  • Don t let 150 pt inspection fool y

Carmax Loan Review

Carmax claimed they did not receive my pay off amount that was sent to the address on my payment coupon. Carmax doesn't like the fact I'm paying my loan early as they loose money.
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Review
#1021730 Review #1021730 is a subjective opinion of poster.
Service
Carmax Loan
Reason of review
Poor customer service
2.3
Details
CarMax is the new payday loan! Extremely over priced. And when I tried to pay off my car and get the title(to sell it), they said just go in and pay the balance. They said the title will be mailed the next day. Call in the next day and they say oh sorry it will take 5...
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1 comment
Anonymous
#1295416

This is no different than any other car finance company. CarMax is not a buy here/pay here lot. Do your research before blasting a business on normal business practices.

Review
#894611 Review #894611 is a subjective opinion of poster.
Service
Carmax Loan
Reason of review
Problems with payment
Carmax is the New WalMart....there largest used car dealership in US. Corporation worth Billions!! Profit margin is insane, Carmax make 4-7k per car on there lot...don't believe me? Go appraisal your car at Carmax and look up same vehicle on Carmax website...you will...
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Review
#776754 Review #776754 is a subjective opinion of poster.
Service
Carmax Loan
Reason of review
Not as described/ advertised
Get Ready to PAY!!!!!!! - Carmax
Get Ready to PAY!!!!!!! - Carmax
Get Ready to PAY!!!!!!! - Carmax

Update by user Sep 11, 2014

Got my car back :) so far so good. The Kennesaw store service department is awesome.

I have to admit I should have just went to them in the first place. They were awesome to us.

Everything is fixed on the car, they got ALL of the oil out of the carpets even. It smells...

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10 comments
Anonymous
#964846

Most of the problem is you not carmax they sold you something you wanted and it was a lemon . lemons are in every make and model .

you can buy a brand new car and it could be lemon right off the bat . just BC its new doesn't garuntee that it will run good for a while . you let mechanics do a lot of unnecessary work on the car that didn't need to be done on it. You had about 30 repairs that weren't needed on the car .

then you finally found a mechanic that fixed the real problem with the car . read the manual on the car it will tell you if that part need to be replaced after a certain amount of miles . take the car in to several mechanics .

get different diagnosis from different companies . just like going to the doctor .

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Review
#492729 Review #492729 is a subjective opinion of poster.
Service
Carmax Loan
Loss
$35000

Contact Carmax Customer Service

Website:
www.carmax.com
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

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Carmax review

I wonder how many customers are visiting their showroom now after the report on 20/20 ? I can't wait to see what happens next. My car has had $12,0000 in repairs done since I bought it in 2012, there is no way my car was inspected or reconditioned. And the worse thing is Camax burys the buyer so deep in the loan there is no way out! I am still $6000.00 upside down after two years. Carmax needs to be forced out of business and made to reimburse their customers or clear their loans. My loan is financed thru Carmax that may end up being a good thing.
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2 comments
Anonymous
#919287

Alot. Sold millons compared to only so many complaints.

Have you ever noticed there is nobody posting when they are happy. Haters

Frankie S
#976689
@Anonymous

They are suppose to be happy and satisfied jerky!! Are you kidding me right now?

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Review
#569718 Review #569718 is a subjective opinion of poster.
Service
Carmax Loan
Reason of review
Poor customer service