I had financed my car through Carmax finance. I have perfect credit so I was surprised when I sent in a payment larger than required and I received a debt collection notice.
Turns out that if you send more than required Carmax just puts it all toward principal and never credits you for your monthly payment. Who does that? So I called them and they said I still had to make my monthly payment. I said I already made my payment and they say yes we see a payment here toward the principle but you still have to make your monthly payment.
What a bunch of crooks.
I will never even consider Carmax again. Except for the actual purchasing of the car every experience I have had with them has been terrible.
Reason of review: Problems with payment.