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I had financed my car through Carmax finance. I have perfect credit so I was surprised when I sent in a payment larger than required and I received a debt collection notice.

Turns out that if you send more than required Carmax just puts it all toward principal and never credits you for your monthly payment. Who does that? So I called them and they said I still had to make my monthly payment. I said I already made my payment and they say yes we see a payment here toward the principle but you still have to make your monthly payment.

What a bunch of crooks.

I will never even consider Carmax again. Except for the actual purchasing of the car every experience I have had with them has been terrible.

Reason of review: Problems with payment.

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Anonymous
#1532707

You should revisit the loan contract you signed to be sure the repayment terms and conditions were disclosed properly.

Anonymous
#1532623

My husband has the same problem. We same 5 payments extra, this people telling my husband we still short 200.00 thru the interest.

Car Max is fraud. We never will used this company again.

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