Product: Carmax Estimate Clear all filters (9 of 9 reviews match)
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The car I wanted is $13,598 dollars the bank approved me for 14 thousand and some change but the guy tells me my down payment is 400 and monthly payments is 420 for 72 months that’s over 30 thousand for a 13 thousand dollar car I hv never financed a car before but I...
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Review
#1634522 Review #1634522 is a subjective opinion of poster.
Service
Carmax Estimate
Cons
  • Rip offs
Reason of review
Bad quality
3.0
Details
While the help from the sales associate was fine and the appraisal process fairly quick and easy the quote was insulting. I brought in a 2014 Nissan Altima in excellent condition with only 8,000 miles on it. The quote I received was for $10,500. There was a 2014 Altima...
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Review
#1300996 Review #1300996 is a subjective opinion of poster.
Service
Carmax Estimate
Pros
  • Sale assocaite
Cons
  • Appraisal
Reason of review
Pricing issue
1.2
Details
Mind You! AGAIN I Took In With Me The Kelly Blue Book, and Present it to the Sale Person & to the Appraisal Guy, CarMax Appraise my Car $2,000 LESS then Kelly/Blue/Book Appraisal.. If I would have Not! Already Paid a Transfer Fee to have My New Mercedes Shipped,---...
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Review
#1077982 Review #1077982 is a subjective opinion of poster.
Service
Carmax Estimate
Reason of review
Poor customer service
1.2
Details
I've been selling & buying Car's from CarMax for over 12 year's.. This last Car that I took in to Purchased a early Model, Mercedes Benz, and I tool in with me THE KELLY BLUE presented it to the Sale Man to give to the Appraisal Person wait on the Appraisal and the...
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2 comments
Anonymous
#1434425

I have a great idea for you. Call up Kelly Blue Book and ask them to meet you at one of their facilities, so that they can cut you a check for the value that you got from their website.

Oh wait? KBB doesn't. Come on people, its a business. If you do like it don't do business with them.

It's that simple. Don't et offended.

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Review
#1073200 Review #1073200 is a subjective opinion of poster.
Service
Carmax Estimate
Reason of review
Pricing issue
Loss
$500
Preferred solution
Problem Not! Resolved.
1.0
Details
These people are *** they won't even give you close to what your vehicle is worth don't bother wasting your time this company absolutely sucks
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1 comment
Anonymous
#1331798

You are right about them not giving your nearly what your auto is worth. They sold my car for $5000 over what they give me.

You will be better off selling your own car.

I will know the next time. I really wanted the BMW I brought and my present auto loan was still upside down.

Review
#1018231 Review #1018231 is a subjective opinion of poster.
Service
Carmax Estimate
Reason of review
Poor customer service
I just recently brought my truck in to get it appraised at Car-max and it came back a joke! My truck was worth 4100-4600 on kbb and i was hoping it was gonna be somewhere close to it. The appraisel came back and they offered me 700. Im just like your kidding right? The...
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Review
#822204 Review #822204 is a subjective opinion of poster.
Service
Carmax Estimate
Reason of review
Bad quality

Report of Deceit---live from the CARMAX Waiting Room

2.6
Details
Bought a 2011 Toyota Tundra in late 2013. At the time CARMAX told me the truck was in good condition, no accidents, blah blah, blah. I'm actually writing this from the CARMAX Raleigh waiting room because I just got an estimate from CARMAX on the same truck and I discovered there is an accident, reported in 2012! Very disappointed in CARMAX. Bought and sold several cars with them. I will absolutely never do that again! Looking at my legal options now. What an awful way to end a work week!!!!! Be very careful should you decide to do business here. You can end up with a nasty surprise that will devalue your purchase--instantly as in my case!!!!
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3 comments
Anonymous
#931884

Bought a 2008 Jeep Wrangled back in 210173 in Huntsville, Al. I had no problems with the vehicle up until about two weeks after the 30 day warranty was up.

It all started as I was driving to school, as I was going down the highway at about 75 MPH my steering wheel started shaking back and for really violently. It subsided after about 30 seconds. Over the course of the next 8 months it continued to do the same thing. It would start after hitting a slight bump or pot hole but would subside after hitting a certain speed.

Didn't have the money to pay for any repairs so I just left it alone. Finally, I did some research and found out its called the death wobble in jeeps and dodges. What happens is the bushings to the track bar wear down and cause the front tires to shake side to side. This problem has gotten the attention of a congressman in California and he's requested a recall but Jeep refuses.

This problem has caused accidents but no fatalities and this is why jeep refuses to take care of the problem. Well, I finally got it fixed by a family mechanic. It cost over $900 dollars. On top of the track bar and bushings, the steering stabilizer, and gearbox went bad.

My mechanic said what carmax does is they have the customers put all stock parts back on the vehicles that they buy. Well, in the case of jeeps we all know people put lift kits and after market tires on jeeps for off roading. Now, what all this extra stuff does it put added stress and pressure on the suspensions of the jeep and since the jeep has such a short body it causes the bushings to fail on to the track bar.

On top of the above problems, I shall list all my others with this vehicle.

1.) Vehicle won't start sometimes. If you put it into neutral it starts fine.

Its an automatic by the way.

2.) It leaks and the floor board gets soaked and thus smells like mold.

3.) Fan to the heater and air conditioning is starting to slow down and it stops on some days.

4.) Gas shoots out at me once the tank gets full when pumping gas.

I don't think I will bother with them again. I could however try to sell it back to them today and not tell them.

Anonymous
#928898

Yes many of the cars they offer for sale have been in an accident. Always check the History Report and the Car-Fax report.

Have the vehicle inspected by a qualified mechanical and body shop.

Don't be fooled by there "Clean Title" claim, that only means the vehicle was not a total loss, not that it hasn't been in a collision.

The sales people will only tell you what you want to hear, not what you need to know. Best to stay away from Carmax, there reputation is going down the drain rapidly.

Frankie S
#928788

Carmax is horrible and a disgrace. They will go belly up and just open a new business under a new name.

Same krap like circuit city. You also have to blame this countries loop holes that favor businesses.

In the end, the customer gets the ungreased shaft. Thats capitalism for ya

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Review
#580393 Review #580393 is a subjective opinion of poster.
Service
Carmax Estimate
Pros
  • Ease of the process
Cons
  • Car histories
Reason of review
Not as described/ advertised
Loss
$2500

Update by user Jan 24, 2013

for some reason the location is inncorect - it was Winston Salem, not Mebane.

Original review posted by user Dec 11, 2012

We were very exited to purchase as car from CARMAX, after selecting a car we found our title had been misplaced- we recently moved into the area. A duplicate was ordered and we finally...
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8 comments
Frankie S
#607766

Well I have to run now, and be at my anti-carmax meeting!

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Review
#366468 Review #366468 is a subjective opinion of poster.
Service
Carmax Estimate
Loss
$3000
This post is going to explain (for all of you whiners out there) how the CarMax appraisal offer works. I know most of you out there have super short attention spans so I'll make only valid points and stick to facts. First, the basics. CarMax will give you a written...
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28 comments
Anonymous
#1084920

Helloooooo BINGBONG! hahahaha

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Review
#258361 Review #258361 is a subjective opinion of poster.
Service
Carmax Estimate

Contact Carmax Customer Service

Website:
www.carmax.com
Mailing Address:
12800 Tuckahoe Creek Parkway
Richmond, Virginia 23238
United States
Phone:
(800) 519-1511
All Carmax Contacts

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