73.3K views
280 comments

Ok I have read a lot of the complaints that are on here about CarMax and well after a month of working there I can truly say that they are a complete rip off! First they offer you a so called fair price on your vehicle. The reality is that they offer you way less than what they sell it for at a ratio on the dollar, basically if they offer you 5 grand they’ll sell it for 8,000. If they buy it for 11,000 they’ll sell it for 16,000, its a huge joke really. The other day an older gentleman came in with a 2007 Silverado with only 27k miles on it and he got an actual good deal getting 17k dollars for it because the car truly was immaculate. Six days later we turned around and sold it for 25,900. Ridiculous margin, this is just icing on the cake though. Then there are the auctions. The day after they bought that Silverado they went to an auction and bought 20 cars, mostly fleet vehicles. With an average price tag of 3-5k, they got a good deal. Once they hit the lot the average price selling was 12-15k! Ridiculous margins...

Now they say they spend 12 hrs with a 125point inspection examining there cars and reconditioning them for sale before they will even put them on the lot, this is the most ridiculous thing that I have ever heard and is a 100% falsity. In the service area they have rotations, once they have a dozen or so cars in the incoming inventory area they have a cleaning party, literally. To bad this party only lasts a few hours, the cars run through a gas station style car wash and comes out at the end with a line of people waiting for it. Each person in the services area rotates each time they clean to a new item to clean on the car, so one person wipes the windows and another vacuums, and then another picks up trash out of the vehicle. One person wipes off the hoods, one for one side of the car and one for the other side of the car. The reality is that not a single person gives any one vehicle any undivided attention. Notice I did not mention at any point any diagnostic checks or functional maintenance. There is absolutely no reconditioning going on here! The resulting level of cleaning is comparable to my 5year old son detailing the car. When a car comes in, it may be marked for new tires/oil change or to have a huge scratch fixed but otherwise there is no service done at all. As a salesman It is downright embarrassing, you lie to the customer and tell them how well refurbished the car is, and then you open up the door and the seats need shampooing and there are french fries in the center counsel on a 27k dollar vehicle. This happened to me today, and I cant do it anymore. Absolutely ridiculous....

Now something that they don’t want you to know is that 65% yes 65% of vehicles that they sell have issues within 90 days! And when customers bring them in for "extended service plans" the customer always ends up paying for a portion of the work going well beyond there MaxCare deductible. I was working with the Service Manager the other day and was told that the sales people needed to quit selling it, and that the deductibles should be completely removed because they were very misleading. He told me that 80% of his job was to deal with customers that were pissed because they were lied too! Absolutely ridiculous...,.

Its a scary thought to know that they sell 450K+ cars a year nationally and there customers are do discontent with there purchases. I will say though that as the market dictates and as consumers become aware, that the bull will give CarMax the horns. There parent company was a little company that we all know as Circuit City! If you remember there story, they went bankrupt after a huge expansion in 2009 and closed there doors. CarMax has just set out on the same mission, there planning on opening a new location every month for the next few years.. You think they would have learned there lesson the first time, lol.

To sum it all up, CarMax is a joke, stay away, far far away!

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Anonymous
#1415371

This guy is a fool who knows nothing about running a business. Of COURSE they are going to sell your car for several thousand more than they bought it for.

He calls this "margin".

He is ignoring the MULTIMILLION dollar dealership building and facility, and the rent or payment on a several acre lot which is HUNDREDS OF THOUSANDS of dollars a year, and the paying of salaries for employees, insurance, etc.

After ALL of this, are they NOT entitled to a profit? Good grief.

Just another disgruntled employee.

Anonymous
#1410072

They are not the same as they were 5 yrs ago. They wont give me anything for my trade in and want to charge me over 27%interest.

No way! Then I tried to put a car in repair shop. They now charge you for the diagnostic for every thing that is wrong with the car.

Most places will only charge for the diagnostic if they done fix the car but CarMax is not charging you for the diagnostic and the cost to fix the car. I also believe that their cars are so expensive

Anonymous
#1517412
@Lisa

They don’t try to charge you 27%... the bank that approved you is charging that.

Carmax doesn’t make any money on that. Fix your credit if you want a lower rate

Anonymous
#1544449
@Anonymous

They do make money off of those *** loans!! You can bet the banks pay Carmax to use their bank.

It is a dirty business and I am sure Carmax gets compensated in money and favors, etc. No matter what Carmax claims, they are no better than any other crooked used car dealer out there, and I know that for a fact!!

Anonymous
#1737631
@Anonymous

I do not care if it is 2.5% or 27% there is always, always some kick back to the dealer even if the loan is through the parent company. Why do you think even on new cars to get a price (like true car pricing) you almost always have to finance through the dealer....just today I was given an internet price on a new Honda and very clearly, but in small print, it said price of car contingent on using dealer finance...KICK BACK ALWAYS.

Anonymous
#1395655

Carmax prices are significantly higher than fair market selling price.

Anonymous
#1680774
@Matt

I just bought one that was $1500 under KBB "fair market value". Not saying I love them, but a consumer needs to be a smart consumer no matter what or where they are buying.

Anonymous
#1368258

In my experience (I've purchased 5 vehicles from CarMax since the 1990s) you can't go wrong with CarMax if the vehicle has under 25K on it. All 5 vehicles have been very reliable and I never had an issue with one of them until several years later.

Anonymous
#1355144

I believe it. Carmax offered me 6700 for my Honda CRV and I turned and sold it privately for 12000. Suck a *** Carmax

Anonymous
#1554811
@DEE

Of Course. Private sale to a new owner vs selling to a dealer who has to turn around and resell it will always be dramatically different. How do you think business works?

Anonymous
#1339752

Everybody else commenting must be higher ups for the Carmax corporation you all suck *** at life shut the *** up all mad about someone exposing y'all lmao

Anonymous
#1322636

Your spelling is horrible.

You wrote "there" when you meant the possessive "their".

You wrote "there" again when you needed the contraction "they're" (they are) .

Nowhere did you indicate that people are forced to buy anything at any price.

That said, it sounds like the place sucks.

Anonymous
#1603729
@Smitty

That is 100 percent true I use to work for them they are gutless will let you go in a heat bestselling grammar doesnt make you smart so shuff it up your ......

Leng
#1695181
@Arthur Phillips

*shove

Anonymous
#1312938

This is a complete lie

Anonymous
#1351772
@Anonymous

Not really

Anonymous
#1297726

You can also contact the dmv for where the car was purchased and have them run a vin report on any car you are thinking of purchasing from Carmax or any other dealer. Some States allow you to do this online.

In that case you can do it before you even leave the lot with the car.

They DMV report will tell you if there has been any recent accidents involving that car. Also since you have 5 days with Carmax and Carsense, ALWAYS take the car to a mechanic to check it out.

NEVER, EVER, EVER trust anything that any Dealer says to you. They are just trying to make a sale and could care less about you getting a good running car.

I have even heard horror stories of people buying cars from big Dealerships with only several hundred miles on them and getting lemons. The dealership knew that car had issues and unloaded it on that customer. To give the car back the dealership forces them to sign a new deal that costs them even more money. Its sad but true!

Certified preowned means squat unless its coming directly from the Manufacturer of the cars.

The mechanic inspection will probably set you back about $100 but at least you wont be stuck with a lemon, a headache and out thousands of dollars!

Anonymous
#1281911

"their"

not "there"

ugh

Anonymous
#1469688
@Anonymous

Omg, its not an English course, it's an FYI.

Anonymous
#1268507

Your writing is so atrocious, I can't take anything you say seriously. That was really painful.

Carmax Reviews

  1. 152 reviews
  2. 98 reviews
  3. 48 reviews
  4. 18 reviews
  5. 16 reviews
Carmax reviews