Product: Carmax Customer Care Clear all filters (47 of 47 reviews match)
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1.0
Details
James and Raul provided the worst customer service to me.Raul was shouting at me and had no idea what the problem was even about. James failed to inform me about my car during repair and was extremely rude. James and Carmen also lied to me about the repairs of my...
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#1021810 Review #1021810 is a subjective opinion of poster.
Service
Carmax Customer Care
Cons
  • Customer service is a joke
Reason of review
Poor customer service
Preferred solution
Better service for others!

Carmax Customer Care Review

1.0
Details
Hi Carmax, you should fire have of your employees every time I'm at your location there is a few group of them just talking. So why have this many and spend this much money?! I'm self employed and I would kick some assess if I have so many employees just screwing around!
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#1001126 Review #1001126 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service

Carmax Customer Care Review

1.0
Details
I had a very bad experience shopping for a used car at carmax in Buford,ga. The customer service was very racist. They refused to finance and i was leaving all the staffs started laughing at me. All my friends at work told me not to go there. The sales man was not professional chewing gum while taking.
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#997384 Review #997384 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service
4.3
Details
I've now purchased two cars from CarMax. The last purchase was a 2010 Boxster S which was shipped from Las Vegas to Dulles Virginia. There was no sales pressure but plenty of help. The paperwork was fast and easy. The service department has been extraordinary. I have...
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Review
#983031 Review #983031 is a subjective opinion of poster.
Service
Carmax Customer Care
Pros
  • Ability to select cars from nationwide inventory
  • Ease of purchase
  • Quality of service department staff
Reason of review
Good customer service
1.0
Details
I was a cash buyer prepared to buy any car off of their lot. I will not be giving them any future business and much less recommend to anyone else. After this occasion I have talked to several people who have also felt discriminated and not received proper service at the Duarte Carmax...
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#982802 Review #982802 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service

Carmax - Customer Care Review

They tell you its a done deal in Roswell have you even go as far as adding insurance on a truck then when I get there with all the paperwork they told me to bring an then change an tell me they need 3 months of paystubs an then say can't do the deal an after I leave a manager calls an says it will have to be his way. Thur all this an jerking me around all day. We're is the apology for the salesman not being honest a listening.
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#974775 Review #974775 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service
1.0
Details
When I say Carmax will never have to worry about me buying a car from them again that's what I mean.... never have I seem a business that's so unorganized, unprofessional, and unreasonable in my life first and very last time I can't wait until I pay this car off and...
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#940284 Review #940284 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Poor customer service
1.4
Details
It takes 12 days to get in their shop!!!!! MINIMUM WHAT A SHAM!!! THEY DO NOT EVEN GIVE YOU A CALL BACK! THEY SUCK AND I WENT RIGHT TO THE TOP AT THE CONSUME DEPARTMENT AND COULD NOT GET MY CAR SEEN BY THEIR GARAGE!!! IT IS OBVIOUS THERE IS ZERO CUSTOMER SERVICE AFTER...
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#932198 Review #932198 is a subjective opinion of poster.
Service
Carmax Customer Care
Cons
  • No callbacks and zero help
  • Customer service after purchase
Reason of review
Poor customer service
Loss
$15000
Preferred solution
Let the company propose a solution
Tags
  • No Service Available

Carmax Customer Care Review

5.0
Details
I recently bought an 09 Infiniti G37 and must say that I am extremely pleased with Carmax. The sales staff was most helpful as well as their loan department. I constantly have people stop me and compliment me on my car. I have had no problems whatsoever with my vehicle so would highly recommend buying from this company.
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#931810 Review #931810 is a subjective opinion of poster.
Service
Carmax Customer Care
Reason of review
Good customer service
2.4
Details
I usually do not post reviews but I felt like I had to do one on CarMax. I started car searching about 6 months ago. I knew exactly what I was looking for. I could not find my perfect vehicle anywhere. After a few months of looking, I found myself on the CarMax site. I...
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Review
#931360 Review #931360 is a subjective opinion of poster.
Service
Carmax Customer Care
Pros
  • Selection of cars
  • Variety of cars
Cons
  • Defective vehicle
  • Inspection standards
  • Service dept resa
Reason of review
Poor customer service